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Good evening,


I'll try to summarize briefly :

- 10 day ago washing machine stopped to work at the end of the program, door locked...

- I notified to the landlord the issue sending him an email with all details and a quick video where he can see what is the actual problem

- After a couple of days I received a reply from him where he'll put me in contact with the guy who manage the house in his name so he can

arrange the repair

- This guy send me an email (landlord was in cc) saying and he requested a repair and he already arranged the payment.

- This tuesday I received the visit of the engineer who made the work in about one hour


This morning I found a letter in my letter box from the UK's leading specialist warranty provider about a "Repair and care plan" signed in my name (t's mentioning my name and surname as Customer Name) with a duration of 6 months.


The payment has be arranged with Landlord's bank account, a Direct Debit Payment Schedule with a 6 Monthly payments.


I'm pretty nervous cause he never agreed with me to arrange for a care plan and I never authorized him to do it in my name...

I wrote him after a couple of hour I found the letter asking some explanation cause we never talked about care plan, he replied saying when he was doing the payment there was no different in price between the one-off repair and the care plan and due to the care plan is covering 6 months he decided (according with the landlord) to proceed with that.


I replied him saying i'm fine with anything the landlord wants, but the contract needs to be signed in my of the lanlord...


All email conversations contains the landlord as cc, at now they stop not replying ...


How should I proceed?

Ἐν οἴνῳ ἀλήθεια

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You have a paper trail in which the landlord agrees that it is his initiative and his contract and it is simply in your name as a formality. On that basis, I don't think there's much you can do. Keep the letter make sure you have it safely stored. If you have any telephone conversations with them about it then make sure you have read our customer services guide and you have implemented the advice there

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Under CRA 2015 the repair is covered for a minimum of 6 months anyway so someone is misleading you. CRA actually covers you for a lot longer for the same repair.

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