Jump to content


  • Tweets

  • Posts

    • CPR 27.9 did the trick then....   Well done...thread title updated.   Please consider making a donation for all the assistance given.   Regards   Andy
    • Don't ignore. This is a bad idea. Start off by taking photographs of any signage and also of the non-existent barriers. Monitor this thread for more advice from others who are more up to date with the situation.
    • Ive recently parked in my local sainsburys where the parking gate arms werent lifting so theyve taken them away, im not a frequent user of the carpark but have received a penalty notice from horizon for not paying for parking. so i rang the shopping centre who told me that horizon have now taken over the carpark, how was i suppose to know thus was my reply to which hes told me they have w6 new signs in place which i didnt see. can anyone tell me where i stand im thinking of ignoring it as its not the council so so its not actually a fine? 
    • yes ignore everything end of   moved to the RLP forum
    • I was in a little bit of a rush when replying earlier, and seemed to have some formatting issues after saving the post.   I feel as though the 1 from both lists requirement they have isn't proportional, they've communicated with me at my current address for months, and have sent me utility bills to this address and account number. There's been no other issues with the exact same copy of my Drivers License when used for another SAR so i'm not sure that "can't accept it as it's not in the standard format" is really an acceptable excuse.   I feel that the only valid point that they have is asking if i could let them know why i wanted my SAR to be sent to a different address.   They still failed to reply within the 30 day timeframe so i think that regardless of what they've now said in their they are still in breach of GDPR.   I'm in over my head now and i'm not sure what action i should take or how to/if i should respond to them, now that they have finally replied.
  • Our picks

    • My personal experiences of Future Comms 
       
      Don't touch them owe me £500 since January 2019 make excuse after excuse. Seem they always have software problems sending money out. Keep saying they will call back or email nothing been chasing it now for 6 mths the phone staff always have the same banter we will chase it up and get back to you then nothing!
      • 0 replies
    • Future Comms is a Big Con. How to get out of it. Read more at https://www.consumeractiongroup.co.uk/topic/417058-future-comms-is-a-big-con-how-to-get-out-of-it/
        • Like
      • 4 replies
    • Future Comms issues. Read more at https://www.consumeractiongroup.co.uk/topic/416504-future-comms-issues/
      • 5 replies
    • This is a bit of a lengthy one but I’ll summerise best as possible.
       
      THIS IS HOW THE PHONECALL WENT 
       
      I was contacted by future comms by phone, they stated that they could beat any phone contract I have , (I am a limited company but just myself that needs a business phone and I am the only worker) 
      I told future comms my deal, £110 per month with a phone and a virtual landline, they confirmed that they could beat that, £90 per month with a phone , virtual landline  they also confirmed they would pay Vodafone (previous provider) the termination fee. As I am in business, naturally I was open to making a deal. So we proceeded. 
      Future comms then revealed that the contract would be with PLAN.COM and the airtime would be provided by 02, I instantly told them that this would break the deal as I have poor 02 signal in the house where I live as my partner is on 02 and constantly complaining about bad signal
      the salesman assured me he would send a signal booster box out with the phone so I would have perfect signal.
      so far so good.....
      i then explained this is the only mobile phone I use for business and pleasure, so therefore I didn’t want any disconnection time in the slightest between the switchover from Vodafone to 02
      the salesman then confirmed that the existing phone would only be disconnected once the new phone was switched on.
      so far so good....
      • 14 replies
Tiber415

Ebuyer.com - RMA woes

Recommended Posts

i bought my graphics card (PC part) in October and the Part isn't usable because it is broken.

 

I sent it to Ebuyer for an RMA on the 29th January

I've had to chase it up 3 times since then since their turn around is supposed to be 3-5 days

10 days later I still hadn't heard anything back.

 

The 3 times I've called (after the 5 day period) I was told the card was given to another member of staff "with experience with such things"

then today after being on hold for 50 minutes I was told my card is being sent to Hong Kong and to expect a 28 day wait AFTER they receive it.

that will be a 2 and a half month turn around for an RMA when they state on their site,

you can choose direct replacement and it'll take between 3-5 days.

 

I sent an email with the information below:

 

I bought the card using finance from Close Brothers Personal Finance and I'm still paying for something I have no access to.

 

I read the Consumer Rights Act 2015, part 1, chapter 2, section 23 - right to repair or replacement

 

and in that it states;

 

(3)The consumer cannot require the trader to repair or replace the goods if that remedy (the repair or the replacement)—

(a)is impossible, or

(b)is disproportionate compared to the other of those remedies.

 

Also

 

(4)Either of those remedies is disproportionate compared to the other if it imposes costs on the trader which, compared to those imposed by the other, are unreasonable, taking into account—

(a)the value which the goods would have if they conformed to the contract,

(b)the significance of the lack of conformity, and

©whether the other remedy could be effected without significant inconvenience to the consumer.

 

(5)Any question as to what is a reasonable time or significant inconvenience is to be determined taking account of—

(a)the nature of the goods, and

(b)the purpose for which the goods were acquired.

in response to (3): In no way did i say to them i wanted the graphics card repaired. In 95% of cases they can't be repaired due to the nature of their manufacturing process. I clicked the option that states on their site "Direct replacement"

 

In response to (3,b): How exactly is a direct replacement disproportionate since the retailer would get either a replacement item or a refund for the item?

How is it disproportionate to expect a direct replacement when on your site it asks what you want as an outcome and i selected direct replacement?

 

In response to (5): i bought the graphics card for heavy 3D rendering work which I do as a side job in my spare time and haven't been able to make money since this.

I was expecting a replacement in 7 days not 2 and a half months.

 

And this is the reply I got to the email i sent:

 

Good Afternoon,

 

The relevant information has been reviewed and advised that we do not always get reimbursed from the manufacturer and this is disproportionate to us hence why your item is being returned to the manufacturer for repair.

 

Apologies for any inconvenience this may cause.

 

 

Palit (the card maker) states on their website that if the card wasn't bought from them the retailer is responsible for RMA requests.

 

how does a retailer as big as Ebuyer think this is acceptable behaviour.

Surely under UK law Since it's under 6 months old and it was bought on finance and it's an electronic good surely there are protections in place for this sort of thing past what I've already posted because apparently they can just shoo that away?

 

What am i supposed to do here?

I feel like this is an utter joke.

 

I had no communication, no warning, they changed their own terms to suit themselves and I'm without my £1300 purchase (that i'm still paying for without access to) due to what can only be described as a manufacturing problem with the card and their absolute lack of customer service?

 

I honestly feel stuck and like I'm being played for a fool.

Someone please help.

Edited by dx100uk
spacing

Share this post


Link to post
Share on other sites

under the consumer rights act the item is outside of the short-term-right to return deadline of 30days for online purchases.

however it is within the 6mts whereby you don't have to pay someone to give you a report proving its faulty.

its for the retailer to do and pay for this..hence them sending it to the manu to perform that task.

 

they are allowed one repair, if that fails then its replacement time.

 

the fact that you are paying for this over staggered finance makes no odds sadly.

infact its probably to your advantage.


PLEASE DONT HIT QUOTE IF THE LAST POST IS THE ONE YOU ARE REPLYING TOO.

MAKES A THREAD TWICE AS LONG TO SCROLL THROUGH!

please do not post jpg images directly to a topic..USE PDF ....READ UPLOAD.

 

WE CAN'T GIVE ADVICE BY PM - IF YOU SEND ME A LINK TO YOUR THREAD - I WILL BE HAPPY TO OFFER HELP THERE

Single Premium PPI Q&A Read Here

Reclaim mis-sold PPI Read Here

Reclaim Bank Account, Loan & Credit Card Charges Read Here

The CAG Interest Tutorial Read Here

Share this post


Link to post
Share on other sites

Hi thanks for the reply and information.

 

What do you mean it's probably to my advantage?

 

Thanks

Share this post


Link to post
Share on other sites

well you've not shelled out for the full value

and ofcourse being a consumer credit agreement, it gives you powers to cancel the whole thing if things don't workout in the end.

TBH you seem a bit like me, I build stuff all the time and sadly have likewise been caught out by so called UK traders that in truth only operate using a small stock of things and are nothing more than drop ship operators.

 

though not through ebuyer, I had one card go down at 3mts, that had to be shipped to Hong Kong

again stating up-to 28days etc etc

I got a new card direct from them in 10days and a 50% discount voucher valid for 5yrs.

 

wait and see.

  • Confused 1

PLEASE DONT HIT QUOTE IF THE LAST POST IS THE ONE YOU ARE REPLYING TOO.

MAKES A THREAD TWICE AS LONG TO SCROLL THROUGH!

please do not post jpg images directly to a topic..USE PDF ....READ UPLOAD.

 

WE CAN'T GIVE ADVICE BY PM - IF YOU SEND ME A LINK TO YOUR THREAD - I WILL BE HAPPY TO OFFER HELP THERE

Single Premium PPI Q&A Read Here

Reclaim mis-sold PPI Read Here

Reclaim Bank Account, Loan & Credit Card Charges Read Here

The CAG Interest Tutorial Read Here

Share this post


Link to post
Share on other sites

Fingers crossed they don't try and shaft me.

 

Cheers for the reply, made me feel a bit better about the situation.

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

  • Recently Browsing   0 Caggers

    No registered users viewing this page.


  • Have we helped you ...?


×
×
  • Create New...