Thanks again Andy. I tried being a bit more shocked and horrified with my point about the screenshot. I added a concluding type point in 13 that is a bit more forceful, but I don't know if the language is a bit too accusatory and not appropriate. I've only changed 11 onwards, the bits I've highlighted, if it's okay?
Side note, I was mistaken about the ID I think, I can't see it now, but they did write that I took it out in store which I've responded to.
I bought two items in mango for £34 total and when i went to return them I realised I lost the ticket.
All tags are on and items are not damaged. Yesterday I was told to bring a bank statement which I did.
Today I was asked to exchange it for other items IN THAT SAME MOMENT.
I wasn't expecting the money back, but at least credit store to use....not just pick up something in the moment.
I have lost the receipt, my fault, but it looks a bit abusive to me to ask me to pick something in the moment.
Can anyone advice if this is ok?
Many thanks for your help
Don't touch them owe me £500 since January 2019 make excuse after excuse. Seem they always have software problems sending money out. Keep saying they will call back or email nothing been chasing it now for 6 mths the phone staff always have the same banter we will chase it up and get back to you then nothing!