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    • as he informed them within 14 days he is entitled for everything to be refunded and everything cancelled.   is he doing this or keeping some of the order?   dx  
    • Thank you for your detailed reply.   i only contacted an installer, they didn’t come out to the property. They said that they could see from the online epc that it already had insulation.   yes we have the original epc, printed out from on line and I also have the original marketing brochure given to us by the estate agent with the epc also printed on it.   i will have a look at the link you posted. The assessor amended the epc tonight whilst I was talking to him and emailed me across the new one. I will check to see if this is now also online and overwritten the previous one.   the bungalow was built in 1988 going by the deeds.   the building society did a standard home buyers survey. I will see if I have the report.   what do you think.   the company is called cc - ltd which stands for complete certification ltd and is local to the estate agent. The date of the incorrect epc ties in with it being carried out when the bungalow was put on the market. The assessor is on their website as being a director 😱   I have put the new epc reference in the link as you suggested and the new epc that he amended tonight is already live and updates on the register.   I think I have all the evidence that there is to get tbh and with his own admission that a mistake was made would that not be enough for a good strong case ?   I have put the new epc reference in the link as you suggested and the new epc that he amended tonight is already live and updates on the register.   I think I have all the evidence that there is to get tbh and with his own admission that a mistake was made would that not be enough for a good strong case ?
    • Does your hot water run off solar panels? 
    • Hi   You mention you got a cavity installer out to to redo the walls and they stated they couldn't do it as you already had the cavity insulation. Do you have a written report from this company that states there is cavity installation?   Then you contacted the EPC Assessor directly and they stated an error had been made as none had been done. I assume you have a copy of the original EPC so I would (if you are in England or Wales) have a look at this link and enter certificate reference number to see if this EPC Assessor has actually amemded it to state none: https://www.epcregister.com/searchReport.html   I can understand your furstration but IMO with the EPC if you have a copy of the original and the Assessor has stated the error and they will amend the certificate IMO I would wait till the Assessor has amended/updated the EPC error (gives you more evidence of Maladministration by this Assessor)   Which Company was the Assessor employed by?   Ofgem link: https://www.ofgem.gov.uk/key-term-explained/energy-performance-certificate-epc   This link may help explain an EPC a bit better: https://energysavingtrust.org.uk/home-energy-efficiency/energy-performance-certificates   Do you know when the bungalow was actually built/how old it is?   When you were purchasing the property did you get employ your own surveyor to get a report on the property at all?   Their is going to be no fast resolution to this sadly but you need to gather evidence to be able to challenge the Estate Agent/Previous Property Owner.
    • My stepson took out credit with Klarna finance to the tune of £700 on the 3rd February   One of the parts ordered was a motherboard to go with some other pc parts that got delivered on the 10th February minus the motherboard.   He emailed ebuyer to be told a load of crap. there was an error on the system for that board and for some reason couldn't order another one so offered a refund. He argued that finance had already been agreed and £700 was paid to them so in effect they had the money for the board and it was saying that 10+ was available on their site.   After a couple of days and 7 enotes and a complaint on trust pilot it turns out they can't order a new board on the same account if one has already been ordered and failed it has to be refunded or paid for by another payment method.   they offered a refund or another board same price or cheaper but not the same one. he found one cheaper and asked for that - to be told he can't have it as it's coming from the same wharehouse. they wanted their technical team to advise on another board direct from they're shop but he said they don't have any that are 100% compatabile with what he bought to go with it.   he asked for a refund last thursday 13th February and chased this up on Monday 17th to be told it has been passed onto the refunds team and she will chase this up and will let him know when it's done.   Its friday 22nd now and still no news of a refund going back to Klarna and since all this they've been sending emails and even an invoice from ebuyer the other day for the full amount of the payment terms.   first payment comes out 18th March but Klarna said any issues with finance issues are dealt direct with Ebuyer.   How long do you think he should wait that would be considered unreasonable for a refund?
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style="text-align:center;"> Please note that this topic has not had any new posts for the last 351 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

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Well, youve  chosen a good platform, and its pretty simple to use. Once youve gotten to grips with it. Vbull is more intuitive, but they have a habit of changing things without notice in each version, or discontinuing things.


Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

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I do NOT like the upgrade, I can't find what I want, the colours are too bright, it's irritating in presentation and content!

Where has the bear garden gone to?

Where is the 'new' posts button?

Just been on the forum a few mins and I am getting eye strain, please please please tone down the cream background and the lighter posts panels, if this continues I am going to have to restrict my use/reading of this forum...I do not need the pain of eye strain I am getting!

 

Edited by Sparks_

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Hi.

The Bear Garden is just down the page, in the CAG Community forums.

HB

 

 


Illegitimi non carborundum

 

 

 

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Thanks for this.

Could you please let us know the source of the link as well so we can understand the context and it will be easier to help us find it

 


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Source of link....

 

 

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Can you please go back to the original format. This is major confusing. The beauty of the that previous version was the simplicity of use. Can see people not bothering to post now. Not being critical but this new platform is a real turnoff. If it is not broke why try and fix it?

Edited by obiter dictum

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Thank you for your comment.

Going through changes always difficult and it is even more difficult for the site team who have to find new ways of managing the forum.

I suppose it is always also more difficult for long-standing users to adapt.

However we count on stalwart members like yourself to persevere, to help get it all right, and to keep on helping other people with your valuable experience.

the old site was rickety and insecure and no longer supported by vbulletin and we had to move.

we depend on long-standing and loyal members like yourself to get through the transition and also to support the new people who come onto this site for help with their problems.

Thanks

 

 

 

 

 


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I am find that I get Google ads right in the middle of a post so that you cannot read what is under the ad.  Secondly if you click on Unread posts, you get a list of them.  If about halfway down you see a post that interests you and you click on it to read, when you finished reading and go back, it jumps back to the first post in the list and not the back to the headline of the post you were reading.  You then need to try ans scroll down to find out where you were last.  Very annoying and frustrating.  I can see people abandoning this website until it gets sorted out properly and the colours changed. 

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Right click on the link (Topic) of interest and open in new tab or window...read it close it and go back to the new content list were you are


We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group The National Consumer Service

 

If you want advice on your thread please PM me a link to your thread

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I am aware of that however it takes me to the top of the list and not to where I was originally before opening the post.

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Not on my Browser Chrome..list stays exactly where i clicked "open link in new tab" 


We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group The National Consumer Service

 

If you want advice on your thread please PM me a link to your thread

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I am using the latest version of Firefox 65.0.2.  It was updated a couple of days ago.  What about the Google ads in the middle of a post?

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We are aware of the ads problem...it only started this morning


We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group The National Consumer Service

 

If you want advice on your thread please PM me a link to your thread

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7 minutes ago, Andyorch said:

We are aware of the ads problem...it only started this morning

Thanks Andy.  Just need to resolve the jumping back to top of list of new content.  Will they be changing the colours as they are hard on the eyes?

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We are already looking at alternative colour themes 


We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group The National Consumer Service

 

If you want advice on your thread please PM me a link to your thread

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Since the update my antivirus, Kaspersky Internet Security, has started identifying all CAG forum posts as 'Dangerous' and blocks them. I can override the block but have to do it repeatedly for every page I visit. The reason is always the same, 'Heuristic Analysis' (whatever that is). This is an example. I end up with dozens of these. There may be a way to whitelist the whole of CAG on KIS but I don't have the time to research it at the moment. Has anyone else experienced this?

image.png.1da2a8cd770eec2daa230fa12fb748e1.png

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Thanks for this heads up. It's very concerning news and frankly I have no idea how to deal with it.

I'll flag this up to our Webmaster. I wonder if it is happening with any other antivirus programs. We certainly haven't had any other reports.


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Dont worry about kaspersky, it regularly flags up random sites as dangerous. it also has a bad rep in the AV world. Their Heuristic system ( basically an AI system)  is pretty rubbish.

Edited by renegadeimp

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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That's useful stuff, Renegade, thank you :). Fwiw, I used to get similar messages from Firefox or Norton about the old CAG site being unsafe.

HB


Illegitimi non carborundum

 

 

 

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Norton is one of the absolute worst Antivirus  packages on the market.  Thats why manufacturers ship it free with new systems, or try and sell it to OAP's or those with no experience of AV's.

Malwarebytes and AVG free are substantially better than those as an entry level software

 

Edited by renegadeimp

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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use 360 total security


please don't hit Quote...just type we know what we said earlier..

 

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