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    • Future Comms issues. Read more at https://www.consumeractiongroup.co.uk/topic/416504-future-comms-issues/
      • 3 replies
    • This is a bit of a lengthy one but I’ll summerise best as possible.
       
      THIS IS HOW THE PHONECALL WENT 
       
      I was contacted by future comms by phone, they stated that they could beat any phone contract I have , (I am a limited company but just myself that needs a business phone and I am the only worker) 
      I told future comms my deal, £110 per month with a phone and a virtual landline, they confirmed that they could beat that, £90 per month with a phone , virtual landline  they also confirmed they would pay Vodafone (previous provider) the termination fee. As I am in business, naturally I was open to making a deal. So we proceeded. 
      Future comms then revealed that the contract would be with PLAN.COM and the airtime would be provided by 02, I instantly told them that this would break the deal as I have poor 02 signal in the house where I live as my partner is on 02 and constantly complaining about bad signal
      the salesman assured me he would send a signal booster box out with the phone so I would have perfect signal.
      so far so good.....
      i then explained this is the only mobile phone I use for business and pleasure, so therefore I didn’t want any disconnection time in the slightest between the switchover from Vodafone to 02
      the salesman then confirmed that the existing phone would only be disconnected once the new phone was switched on.
      so far so good....
      • 14 replies
    • A shocking story of domestic and economic abuse compounded by @BarclaysUKHelp ‏ bank complicity – coming soon @A_Gentle_Woman. Read more at https://www.consumeractiongroup.co.uk/topic/415737-a-shocking-story-of-domestic-and-economic-abuse-compounded-by-barclaysukhelp-%E2%80%8F-bank-complicity-%E2%80%93-coming-soon-a_gentle_woman/
      • 0 replies
    • The FSA has announced large fines against DB UK Bank Limited (trading as DB Mortgages) - DeutscheBank and also against Redstone for their unfair treatment of their customers.
      Please see the links below for summaries and full details from the FSA website.
      It is now completely clear that any arrears charges which exceed actual administrative costs are unfair and therefore unlawful.
      Furthemore, irresponsible lending practices are also unfair and unlawful.
      Additionally there are other unfair practices including unarranged counsellor visits - even if they have been attempted.
      You are entitled to refuse counsellor visits and not incur any charges.
      Any charges for counsellor visits must not seek to make profits. The cost of the visits must be passed on to you at cost price.
      We are hearing stories of people being charged for counsellor visits for which there is no evidence that they were even attempted.
      It is clear that some mortgage lenders are trying to cheat you out of your money.
      You should ascertain how much has been taken from you and claim it back. The chances of winning are better than 90%. It is highly likely that the lender will attempt to avoid court action and offer you back your money.
      However, you should ensure that you receive a proper rate of interest and this means that you should be seeking at least restitutionary damages - which would be much higher than the statutory 8%.
      Furthermore, you should assess whether the paying of demands for unlawful excessive charges has also out you further into arrears and if this has caused you further penalties in terms of extra interest or any other prejudice. This should be claimed as well.
      If excessive unlawful charges have resulted in your credit file being affected, then you should take this into account also when working out exactly what you want by way of remedy from the lender.
      You should consult others on these forums when considering any offer.
      You must not make any complaint through the Ombudsman. your time will be wasted, you will wait up to 2 yrs and there will be a minimal 8% award of interest and no account will be taken of any other damage you have suffered.
      You must make your complaint through the County Court for a rapid and effective remedy.

      http://www.fsa.gov.uk/pages/Library/Communication/PR/2010/120.shtml
      http://www.fsa.gov.uk/pubs/final/redstone.pdf
      http://www.fsa.gov.uk/pubs/final/db_uk.pdf
       
      http://www.fsa.gov.uk/pages/consumerinformation/firmnews/2011/db_mortgages.shtml
      Do you have a mortage arears claim to make? Then post your story on the forum here
      • 0 replies

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Well, youve  chosen a good platform, and its pretty simple to use. Once youve gotten to grips with it. Vbull is more intuitive, but they have a habit of changing things without notice in each version, or discontinuing things.


Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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Posted (edited)

I do NOT like the upgrade, I can't find what I want, the colours are too bright, it's irritating in presentation and content!

Where has the bear garden gone to?

Where is the 'new' posts button?

Just been on the forum a few mins and I am getting eye strain, please please please tone down the cream background and the lighter posts panels, if this continues I am going to have to restrict my use/reading of this forum...I do not need the pain of eye strain I am getting!

 

Edited by Sparks_

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Hi.

The Bear Garden is just down the page, in the CAG Community forums.

HB

 

 


Illegitimi non carborundum

 

 

 

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Thanks for this.

Could you please let us know the source of the link as well so we can understand the context and it will be easier to help us find it

 


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Source of link....

 

 

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Posted (edited)

Can you please go back to the original format. This is major confusing. The beauty of the that previous version was the simplicity of use. Can see people not bothering to post now. Not being critical but this new platform is a real turnoff. If it is not broke why try and fix it?

Edited by obiter dictum

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Thank you for your comment.

Going through changes always difficult and it is even more difficult for the site team who have to find new ways of managing the forum.

I suppose it is always also more difficult for long-standing users to adapt.

However we count on stalwart members like yourself to persevere, to help get it all right, and to keep on helping other people with your valuable experience.

the old site was rickety and insecure and no longer supported by vbulletin and we had to move.

we depend on long-standing and loyal members like yourself to get through the transition and also to support the new people who come onto this site for help with their problems.

Thanks

 

 

 

 

 


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I am find that I get Google ads right in the middle of a post so that you cannot read what is under the ad.  Secondly if you click on Unread posts, you get a list of them.  If about halfway down you see a post that interests you and you click on it to read, when you finished reading and go back, it jumps back to the first post in the list and not the back to the headline of the post you were reading.  You then need to try ans scroll down to find out where you were last.  Very annoying and frustrating.  I can see people abandoning this website until it gets sorted out properly and the colours changed. 

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Right click on the link (Topic) of interest and open in new tab or window...read it close it and go back to the new content list were you are


We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group

 

If you want advice on your thread please PM me a link to your thread

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I am aware of that however it takes me to the top of the list and not to where I was originally before opening the post.

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Not on my Browser Chrome..list stays exactly where i clicked "open link in new tab" 


We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group

 

If you want advice on your thread please PM me a link to your thread

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I am using the latest version of Firefox 65.0.2.  It was updated a couple of days ago.  What about the Google ads in the middle of a post?

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We are aware of the ads problem...it only started this morning


We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group

 

If you want advice on your thread please PM me a link to your thread

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7 minutes ago, Andyorch said:

We are aware of the ads problem...it only started this morning

Thanks Andy.  Just need to resolve the jumping back to top of list of new content.  Will they be changing the colours as they are hard on the eyes?

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We are already looking at alternative colour themes 


We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group

 

If you want advice on your thread please PM me a link to your thread

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Since the update my antivirus, Kaspersky Internet Security, has started identifying all CAG forum posts as 'Dangerous' and blocks them. I can override the block but have to do it repeatedly for every page I visit. The reason is always the same, 'Heuristic Analysis' (whatever that is). This is an example. I end up with dozens of these. There may be a way to whitelist the whole of CAG on KIS but I don't have the time to research it at the moment. Has anyone else experienced this?

image.png.1da2a8cd770eec2daa230fa12fb748e1.png

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Thanks for this heads up. It's very concerning news and frankly I have no idea how to deal with it.

I'll flag this up to our Webmaster. I wonder if it is happening with any other antivirus programs. We certainly haven't had any other reports.


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Posted (edited)

Dont worry about kaspersky, it regularly flags up random sites as dangerous. it also has a bad rep in the AV world. Their Heuristic system ( basically an AI system)  is pretty rubbish.

Edited by renegadeimp

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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That's useful stuff, Renegade, thank you :). Fwiw, I used to get similar messages from Firefox or Norton about the old CAG site being unsafe.

HB


Illegitimi non carborundum

 

 

 

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Posted (edited)

Norton is one of the absolute worst Antivirus  packages on the market.  Thats why manufacturers ship it free with new systems, or try and sell it to OAP's or those with no experience of AV's.

Malwarebytes and AVG free are substantially better than those as an entry level software

 

Edited by renegadeimp

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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use 360 total security


PLEASE DONT HIT QUOTE IF THE LAST POST IS THE ONE YOU ARE REPLYING TOO.

MAKES A THREAD TWICE AS LONG TO SCROLL THROUGH!

please do not post jpg images directly to a topic..USE PDF ....READ UPLOAD.

 

WE CAN'T GIVE ADVICE BY PM - IF YOU SEND ME A LINK TO YOUR THREAD - I WILL BE HAPPY TO OFFER HELP THERE

Single Premium PPI Q&A Read Here

Reclaim mis-sold PPI Read Here

Reclaim Bank Account, Loan & Credit Card Charges Read Here

The CAG Interest Tutorial Read Here

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