The link given in my previous post has been updated. (ensure to have a good read and check the links given)
READ MORE HERE: https://www.gov.uk/government/news/thomas-cook-information-for-customers-employees-creditors-and-shareholders
With sending a Subject Access Request (SAR) make sure and ask for 'ALL DATA' this covers everything no matter what format they hold that data in whether it be telephone recordings, emails, online etc.
Also make sure and specifically ask for the data they have removed from your online account
I was with Solarplicity and everything was fine for a few months,
I started getting monthly bills saying I was using £1.30 per month which we all know is rubbish.
I was paying around £45 direct debit to them a month and this was the most I had ever paid any company as very economical with usage.
Solarplicity said I wasnt paying enough and put the dd up to £75 a month - I know I NEVER EVER use that amount.
I said something was wrong but they kept you on the phone line for 45 mins before speaking to you so you would hang up
they want £99 a month saying I still was paying enough and I strictly told them DO NOT increase my direct debit I am moving company.
Even without my permission they took the £99.
It took 4 months to get any bills from them and when I got a final bill they claimed I owned around £300.
Now they have gone bust and sold the debt to a new company who are chasing me for the £300.
I contacted the energy ombudsman but they said they cant do anything as Solarplicity are bust.
I have all my complaint emails and stupid bills of £1 to £3 a month as they never processed the meter readings I gave them.
Can anyone advise what my rights are now as its going to be really difficult to deal with the new company who are only after money.
FYI: My new utility company want £45 a month which I find totally acceptable - definitely not £99.
Don't touch them owe me £500 since January 2019 make excuse after excuse. Seem they always have software problems sending money out. Keep saying they will call back or email nothing been chasing it now for 6 mths the phone staff always have the same banter we will chase it up and get back to you then nothing!