The OP has already written to the bank.
However, don't let things drag on. In a similar situation I had appalling service from a bank (all to do with their cost cutting and centralising services). If they don't reply within a reasonable time keep pushing them.
Im guessing the 4th heading refers to this:-
To fall within the Scheme, employees must have employed on or before 28 February 2020 on the relevant employer’s PAYE payroll. Unfortunately, Kirsty’s new employer does not therefore have the option of paying her and seeking reimbursement via the Scheme as she is due to commence employment after 28 February.
So in my case I was still employed with employer#1 up to the 6th March therefore would have qualified to be furloughed?
So where do I stand now because not long after asking employer #1 to be furloughed my P45 arrived soon in the post?
I think this is their way of showing how annoyed they were about me leaving them!
I'm awaiting a letter from them setting out the position.. I attempted to phone them on Thursday last week as they had written to my mother detailing the credit card details and said they hadn't received a death cert, which were certain we sent. Anyway it was a recorded message due to covid 19 etc the call waiting time was an hour. So I hung up.
As above though, it's wise to communicate in writing. I'm expecting something to land on the mat any day now. See what they say.
@BritanniaLtd Coronavirus: Britannia Hotel made staff homeless in 'admin error'. Read more at https://www.consumeractiongroup.co.uk/topic/420603-britannialtd-coronavirus-britannia-hotel-made-staff-homeless-in-admin-error/
Shocking pictures reveal ‘disgusting’ conditions inside Hermes depot where workers ‘feel like slaves’. Read more at https://www.consumeractiongroup.co.uk/topic/419726-shocking-pictures-reveal-%E2%80%98disgusting%E2%80%99-conditions-inside-hermes-depot-where-workers-%E2%80%98feel-like-slaves%E2%80%99/
Euro Car Parks issued this ticket to the police in Devon and Cornwall. Read more at https://www.consumeractiongroup.co.uk/topic/419522-can-anyone-identify-the-parking-company-which-issued-this-ticket-to-the-police-in-devon-and-cornwall/