I'm not clear from your post above so please :-
1. Check with your bank and tell us if any amount was actually paid by DD to Harlands in May, June or July and, if so, what amounts for each month.
It sounds like your bank SHOULD have paid the DD's as agreed by you. However, in truth the bank has done you a favour by NOT paying Harlands.
Answer my Q #1 and then we can advise how best to proceed. My current view is you owe for May if that was unpaid but you don't owe for any notice period as Harlands have breached any agreement between you by trying to use the DD mandate to collect unlawful admin fees.
I have read various brief defences and think it's time to prepare something and run it by you.
Am I right in thinking that:
a) It should not be submitted in advance as then the claimant will see it and have the benefit of adjusting his claim
b) It should be sent by email direct to the County Court Business Centre as close as possible to the final day - is that because of security, reliability of delivery or some other reason?
At what point does the Witness Statement come into play? I have read "at the time of disclosure" - is that in court? After the brief defence you recommend, suggesting there is no contract and therefore no breach has occurred, does anything further happen before the actual appearance in court?
I have taken further steps to get land owner information from the Land Registry office, but I'm not sure what I can do with that information, unless I write to them and ask them to confirm they have given VCS the right to make charges. Would that be a waste of time?
Thanks once again for all your helpful guidance.
thanks for all your help with this problem.
I have written the SAR. could I ask will i be able to send this by email tonight to the Billing Resolution Manager or should i post it tomorrow.
Many thanks again
Don't touch them owe me £500 since January 2019 make excuse after excuse. Seem they always have software problems sending money out. Keep saying they will call back or email nothing been chasing it now for 6 mths the phone staff always have the same banter we will chase it up and get back to you then nothing!