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    • Hi Sweet and welcome to CAG   Are you willing to disclose the employer in this case ?
    • I was the manager of an off license. We reopened on mon 30th, I received a very large delivery which we weren’t expecting (and I wasn’t told about until 2hrs before by my line manager) all managers received a text from regional manager which stated when deliveries are coming in shops are to be closed. He didn’t ring this info in, I just read the text.   When I saw how big del was (completely covered the floor, could barely move around it) I kept my shutters closed and proceeded to pack delivery away. The store remained closed and we lost 5hrs trading time. I didn’t seek permission from manager to do this, with the current safety precautions enacted (only allowed 1 customer in at a time as manadated by HQ) I didn’t feel this could be safely achieved with 3 members of staff in and all the stock everywhere.  regional manger calls into shop at 4:50, hits roof that it’s closed and storms out of shop after exclaiming I didn’t have the authority to keep shop closed.   Fast forward 1 1/2 weeks later today regional manager comes in at 4pm with prepared questions, I answer truthfully stated I didn’t think it was safe I had the best interests of business at heart that I had turned up for work every day since this incident and nothing had been said. He said that they will examine this information and can come back for more evidence if needed.    He goes away again and at 5:59 (my shift finished at 6) he came back in saying they’d examined all the evidence and that their decision was dismissal, I was to gather my things and there’d be a letter in the post with information should I wish to appeal.  quite a shock.   I will see what this letter states as their reasons I committed gross misconduct, I am a bit at a loss as to what I specifically did to be deemed gross misconduct.   I’ve worked for them for 10years, taken 2 days off sick in that entire time and had a faultless record   I’m just flabbergasted they’d immediately sack me for something which happened in unprecedented times when all I was trying to do was keep myself and my staff safe and safely make their store presentable and adequately accessible for all.   Any thoughts on the above? Obviously this is all too fresh as it happened only hours ago 
    • Hi KL1 and welcome to CAG.   You say the buyer contacted you saying, "...... he had seen it cheaper somewhere else and wanted to cancel the sale."   Do you have this in writing and, if so, in what format ?   It would be useful if you could tell us more about the item you sold.    
    • I wanted to report a success against UKPS that started in Dec 2018 and was concluded today.  I did do a bit of reading through this site for guidance though so thanks for that!    in Dec 2018 a family member reversed onto a private road in Coventry and waited about 1 minute or so to collect their partner.  Meanwhile the owner was loitering and waiting to catch anyone on his land with photos.  2 photos were taken about 40 seconds apart.   With my help I disputed the charge stating that the driver had not "parked" but had only stopped momentarily to pick up a passenger.  I did not state at any point who the driver was.   UKPS from Leamington Spa were trying to enforce this and insisted on the charge of £60 + £100 being paid.  I sent a 2nd letter confirming the position of the 1st letter and that no further letters would be sent.   4 threatening letters were sent from Debt Recovery Plus and Zenith Collections and duly ignored.  The last kindly offered to settle for £136!    Then a letter from Gladstones Sols threatening the same was also sent, and mentioned Beavis vs Parking Eye.  This was also duly ignored.   Finally a Letter Before Action was sent by email.  Aha!  Game on.  They cited Vehicle Control Services Ltd v Nick Idle and Vehicle Control Services Limited v Damen Ward and that stopping for any time is a breach, and it was only the length of time stopped that may affect the value of the breach.   I said that signage said no PARKING, not no STOPPING and that appropriate case law was JOPSON v HOMEGUARD where the judge specifically said "Merely to stop a vehicle cannot be to park it"   They then came back at me with an evidence bundle they were allegedly going to use at court against me, stated the signage was clear,  a nd repeated their "no stopping" case   I came back at them with the same as before and added that, in their world, someone coming onto the land and wanting to read the signage would have precisely NO TIME AT ALL to so as, according to them, even stopping for mere seconds was a breach.  I also threatened that I would claim costs for my wasted time in dealing the case.   Today they emailed me as follows: ---------------------------------------------------------------------------------------------------- Good Morning,   Thank you for your correspondence. We apologise for the delay in our response, however as no further action has taken place we trust you agree no prejudice has been suffered.   Please note that our Client has cancelled our instruction on this matter and the matter is considered closed.   No further action is warranted. Kind Regards ----------------------------------------------------------------------------------------------------   16 months on and UKPS gave in  
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Faulty cooker with 12 month warranty purchased, seller is ignoring my calls

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Hi,

 

I purchased an induction cooker from a seller on eBay and the eBay listing said it had a 12 month warranty (purchased 13th December)

you can no longer see the listing page but they delivered it to me and gave me an invoice with 12 months guarantee written on it and £240 paid (£190 for the cooker, £50 delivery).

I was shown it working but they only showed me the front hobs.

 

the first time I used it I noticed that one of the rear rings only works if you push down on it until it gets started and the other rear ring will only work while you push down hard on it (which makes it impossible to cook with).

 

The rear hobs are the only boost capable hobs and boost is the reason I wanted induction hobs.

I can only cook one large pan at once as the other large rear hob doesn't work.

 

When I phoned him up about it he said don't worry you have the 12 month warranty

(at one point I was told this is a parts and labour warranty, it may have been on the original eBay listing I don't know) and to call him if it got any worse.

I felt sorry for him, I don't know why I'm not normally too soft but I said OK.

 

It has got worse, the other day

the ring that works normally if you push down on it at the start didn't and I had to cook on the small pan ring which doesn't heat the pan up effectively.

it's sort of working again (I have to push on it) but the other rear ring still doesn't work and it means I can't cook two large pans at once.

 

I want him to fix it.

He admitted on a phone call before Christmas he doesn't know a lot about induction cookers but said he knows a guy who does and would call me back.

I waited a month he never phoned back.

The past couple of weeks I've phoned him 3 times and sent him two text messages and he isn't responding or answering my calls.

 

I'd rather he fixed my cooker but if he can't or won't I don't see why I should have to accept a cooker I can only cook one pan on and want a refund.

It's my plan to write to him and give him 14 days to respond then try my luck with the online court claim to get my £240 back.

 

I'm on ESA so I think I can claim court fees back?

Is this a good plan?

Is there anything else I can do?

 

His delivery guy wrote an address on my invoice but I've never been to his shop so I don't know it's correct.

Can I ask eBay to give me the address they have for his company to see if it matches?

 

Any help appreciated,

I just want a working cooker.

Edited by dx100uk
spacing

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start a dispute with ebay and paypal

the product is within 6mts old ,...so FORGET any warranty, not worth the paper they are written on

use CRA.

 

how do you pay paypal?

if via a debit card, go do a chargeback to your bank and simply return the item.

 

dx


please don't hit Quote...just type we know what we said earlier..

 

if everyone stopped blindly paying DCA's tomorrow

the biggest financial industry in the UK, the whole DCA industry would collapse overnight.

 

 

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Paid in cash on delivery... Returning it would be difficult it's a large cooker and I don't have a van and it was delivered by the company themselves from Manchester. The CRA looks big it will take me a while to read that.

 

This is a used item too it wasn't brand new.

Edited by dx100uk
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oh dear fell for the biggest problem PP/ebay suffer from.

you paid cash so have no protection through them.

 

your route then will be through CRA - not fit for purpose - within 6mts - down to the retailer to prove it was not faulty upon you buying it.

 

when did you first report to the seller there were issues?


please don't hit Quote...just type we know what we said earlier..

 

if everyone stopped blindly paying DCA's tomorrow

the biggest financial industry in the UK, the whole DCA industry would collapse overnight.

 

 

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I don't know exactly when I first reported it. I reported it by phone didn't record (will be doing that in future) sometime before Christmas so within 2 weeks, I think it was within a couple of days but I can't prove this.

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Looking at my phone bill I reported it the next day.

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Then under short term right to reject you should be fully refunded

You have 30 days under cra


please don't hit Quote...just type we know what we said earlier..

 

if everyone stopped blindly paying DCA's tomorrow

the biggest financial industry in the UK, the whole DCA industry would collapse overnight.

 

 

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I should be fully refunded because I reported it the next day even though it's now 2 months since I bought it?

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correct!!

 

dx


please don't hit Quote...just type we know what we said earlier..

 

if everyone stopped blindly paying DCA's tomorrow

the biggest financial industry in the UK, the whole DCA industry would collapse overnight.

 

 

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Not trying to be cheeky here but what type of pans are you using? Did you check the Sellers Feedback before going ahead? What brand of cooker is it?


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They're just marble effect induction pans I bought off Amazon before I bought the cooker. I had a single portable induction hob before the cooker and they all work fine with that. The cooker is a beko and the seller has good feedback. He told me he hardly sells any induction cookers though.

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