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​Hi. I ordered a sj4000 cam from CEX online. The sj4000 i ordered from the site description had a black face and stated wifi, i paid £28.00 with postage it was £29.50. The one i received had a silver face and no wifi also no sd card.

I sent them an email and this is the reply.

"I can surely understand your point of view as the picture uploaded for the item on our website does specify that the same is WiFi enabled. I, however, would like to let you know that the pictures uploaded on the website are for illustration purpose only and that we do not guarantee items as per the pictures uploaded on the website but as per the item's title and its description"

I am confused is this right please advise.

Thank you

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And from their own terms and conditions:

 

Unwanted Items (Online orders only)

If you have an unwanted item or order, please contact our Customer Services department within fourteen days of receiving said items, detailing your order number and the item(s) you will be returning.

Outside of fourteen [14] days, CeX reserves the right to refuse any refund or exchange requested for items which are not faulty.

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Thread moved to the appropriate forum....please continue to post here to your thread.

 

Regards

 

Andy


We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group

 

If you want advice on your thread please PM me a link to your thread

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