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    • Hello all, also in the same boat as you with auxillis and car hire costs being disputed by the At-fault drivers insurance company (Aviva).  Husband received his court date this week. The court date is for early March 2021. So 5.5 months notice. The accident took place at Easter 2019.  it is quite nerve racking and although we have been assured that the policy means we are not liable for any costs should the court fail, it is still a worrying time. We have provided all the bank statements etc and because we had a small amount of money in the bank (couple of thousand) we are worried they will say that this was enough to spend on a replacement car. 
    • Well done Paul...delighted you have managed to resolve this.   Andy
    • It is usual policy to commence with a short tem lease, then when this ends to go onto a mothly renewable arrangement. As far as your safety is concerned it will be the same as it has been since the end of your short term tenancy. There is procedure to reclaim the property, but that is through what is called, the section 21 procedure, unless there is arrears, This gives you plenty of notice, talking months. If you are worried , the best thing to do is to talk to the new owners or their letting agents. It would be good to see the new contract the agents have given you.
    • Thank you.  Threads that point to success - or to mistakes - are very useful for motorists that will come on here in the future.   What you have done is utter insanity.  Despite being given on a plate two threads where motorists beat Athena in the same week as your case you've gone and handed over money to the fleecers.  It doesn't take much to work out that (a) not handing over money you don't owe to conmen is a better strategy than (b) handing over money you don't owe to conmen then trying to get it back.   The amount was never "going up" from £45 to £90 because it was never £45 in the first place.  It was always £0.  You were being charged for overstaying by eight seconds which is legally "de minimis" ("the law does not deal with trivialities").  You couldn't read Athena's signs anyway as the car park was pitch black!  Etc.  Etc.   Athena's position will be that you admitted the debt (otherwise why did you pay it?)  I hope chargeback goes well but often it's a battle to get banks to carry out chargeback and they will understandably be bemused as to why you paid this money if you thought you didn't owe it.  Bluntly you've just made life a million times harder for no reason.  It's like a football team manager who instructs the players to score two own goals in the first minute and then try to win the game.     That said, go for chargeback and good luck.
    • Same reason Councils like to use Agency workers at sharp end.
  • Our picks

    • @curryspcworld @TeamKnowhowUK - Samsung 75 8K TV - completely broken by Currys. https://www.consumeractiongroup.co.uk/topic/426151-samsung-75-8k-tv-completely-broken-by-currys/&do=findComment&comment=5069075
      • 6 replies
    • @skinnyfoodco Skinny Foods. https://www.consumeractiongroup.co.uk/topic/426130-skinny-foods/&do=findComment&comment=5068996
      • 8 replies
    • I’m in desperate need of help
       
      I bought some clothes online in may through Evans and paid through PayPal
      returned them all seven days later
       
      I waited the 14days for my refund and no refund came
      I put in a dispute through PayPal but I didn’t get any emails to escalate the case - PayPal closed it. 
      evans said they couldn’t refund the money because PayPal have cancelled the refund because of the open dispute
       
      I contacted PayPal
      they said the dispute had been closed but Evans at no point had attempted a refund.
      fast forward to today
       
      I’ve got copies of numerous messages sent to and from twitter messages as it’s the only way I can contact them
      I’ve also contacted their customer service too
      all I get is PayPal have cancelled refund because dispute is still open.
       
      I have proved that the dispute is closed
      I have got an email saying that if Evans sent the refund they would accept it
      but up until the date I got the email they have not once attempted a refund .
       
       I have sent them a letter before court email
      I have even offered to have the full refund as a gift card just to get this sorted !
       
      I’m literally at the end of my tether and don’t know where to turn next !
       
      i suffer with mental health issues and this is affecting my health and I’d saved the money for a year to buy these clothes as I’m on a low income .
    • In desperate need of help. https://www.consumeractiongroup.co.uk/topic/425244-in-desperate-need-of-help/&do=findComment&comment=5067040
      • 29 replies

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​Hi. I ordered a sj4000 cam from CEX online. The sj4000 i ordered from the site description had a black face and stated wifi, i paid £28.00 with postage it was £29.50. The one i received had a silver face and no wifi also no sd card.

I sent them an email and this is the reply.

"I can surely understand your point of view as the picture uploaded for the item on our website does specify that the same is WiFi enabled. I, however, would like to let you know that the pictures uploaded on the website are for illustration purpose only and that we do not guarantee items as per the pictures uploaded on the website but as per the item's title and its description"

I am confused is this right please advise.

Thank you

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And from their own terms and conditions:

 

Unwanted Items (Online orders only)

If you have an unwanted item or order, please contact our Customer Services department within fourteen days of receiving said items, detailing your order number and the item(s) you will be returning.

Outside of fourteen [14] days, CeX reserves the right to refuse any refund or exchange requested for items which are not faulty.

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Thread moved to the appropriate forum....please continue to post here to your thread.

 

Regards

 

Andy

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