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    • Regarding a driver, that HAS paid for parking but input an incorrect Vehicle Registration Number.   This is an easy mistake to make, especially if a driver has access to more than one vehicle. First of all, upon receiving an NTK/PCN it is important to check that the Notice fully complies with PoFA 2012 Schedule 4 before deciding how to respond of course. The general advice is NOT to appeal to the Private Parking Company as, for example, you may identify yourself as driver and in certain circumstances that could harm your defence at a later stage. However, after following a recent thread on this subject, I have come to the conclusion that, in the case of inputting an incorrect Vehicle Registration Number, which is covered by “de minimis” it may actually HARM your defence at a later stage if you have not appealed to the PPC at the first appeal stage and explained that you DID pay for parking and CAN provide proof of parking, it was just that an incorrect VRN was input in error. Now, we all know that the BPA Code of Practice are guidelines from one bunch of charlatans for another bunch of charlatans to follow, but my thoughts are that there could be problems in court if a judge decides that a motorist has not followed these guidelines and has not made an appeal at the first appeal stage, therefore attempting to resolve the situation before it reaches court. From BPA Code of Practice: Section 17:  Keying Errors B) Major Keying Errors Examples of a major keying error could include: • Motorist entered their spouse’s car registration • Motorist entered something completely unrelated to their registration • Motorist made multiple keying errors (beyond one character being entered incorrectly) • Motorist has only entered a small part of their VRM, for example the first three digits In these instances we would expect that such errors are dealt with appropriately at the first appeal stage, especially if it can be proven that the motorist has paid for the parking event or that the motorist attempted to enter their VRM or were a legitimate user of the car park (eg a hospital patient or a patron of a restaurant). It is appreciated that in issuing a PCN in these instances, the operator will have incurred charges including but not limited to the DVLA fee and other processing costs therefore we believe that it is reasonable to seek to recover some of these costs by making a modest charge to the motorist of no more than £20 for a 14-day period from when the keying error was identified before reverting to the charge amount at the point of appeal. Now, we know that the "modest charge" is unenforceable in law, however, it would be up to the individual if they wanted to pay and make the problem go away or in fact if they wanted to contest the issue in court. If the motorist DOES appeal to the PPC explaining the error and the PPC rejects the appeal and the appeal fails, the motorist can use that in his favour at court.   Defence: "I entered the wrong VRN by mistake Judge, I explained this and I also submitted proof of payment for the relevant parking period in my appeal but the PPC wouldn't accept that"   If the motorist DOES NOT appeal to the PPC in the first instance the judge may well use that as a reason to dismiss the case in the claimant's favour because they may decide that they had the opportunity to resolve the matter at a much earlier stage in the proceedings. It is my humble opinion that a motorist, having paid and having proof of payment but entering the wrong VRN, should make an appeal at the first appeal stage in order to prevent problems at a later stage. In this instance, I think there is nothing to be gained by concealing the identity of the driver, especially if at a later stage, perhaps in court, it is said: “I (the driver) entered the wrong VRN.” Whether you agree or not, it is up to the individual to decide …. but worth thinking about. Any feedback, especially if you can prove to the contrary, gratefully received.
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    • deed?  you mean consent order you and her signed? concluding the case as long as you nor she break it's conditions signed upto? dx  
    • Well tbh that’s good news and something she can find out for herself.  She has no intention of peace.  I’m going to ask the thread stays open a little longer.   It seems she had not learned that I am just not the one!!!!  plus I have received new medical info from my vet today.   To remain within agreement, I need to generally ask for advice re:  If new medical information for the pup became apparent now - post agreement signing, that added proof a second genetic disease (tested for in those initial tests in the first case but relayed incorrectly to me then ), does it give me grounds for asking a court to unseal the deed so I can pursue this new info….. if she persists in being a pain ? If generally speaking, a first case was a cardiac issue that can be argued as both genetic and congenital until a genetic test is done and then a second absolute genetic only disease was then discovered, is that deemed a new case or grounds for unsealing? Make sense ?   This disease is only ever genetic!!!!   Rather more damning and indisputable proof of genetic disease breeding with no screening yk prevent.   The vet report showing this was uploaded in the original N1 pack.   Somehow rekeyed as normal when I was called with the results.   A vet visit today shows they were not normal and every symptom he has had reported in all reports uploaded from day one are related to the disease. 
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Marston Group chasing payment for a cancelled penalty charge ** Resolved **


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Hi

 

Marston Group have been hounding me for the last 4-5 months for what they claim to be an outstanding Dartcharge penalty notice (which originated 12 months before). I have advised them numerous times that Dartcharge have rescinded the charge as the mistake was theirs & I HAD paid the crossing fee.

 

Marston Group have attempted to send bailiffs round - I've never seen them (I live away from home) but have received VERY threatening hand delivered notes (to remove goods to the value of the debt, over Christmas – good luck, I wasn’t there but it did scare me).

 

I’ve never received anything from court advising any court action or request to attend – I’ve only had Marston Group advise me it’s been to court, but no information where or when. - How could they have gone to court when there is no outstanding penalty notice? :???:

 

I have sent Marston Group proof the penalty notice was withdrawn and have advised them to contact Dartcharge if they do not believe me. They are still insisting that I pay them what is owing - currently standing at nearly £500. I have also advised them too that their continued hounding constitutes as harassment, a criminal offence under Section 40 of the Administration of Justice Act 1190 and section 2 of the protection from Harassment Act 1997. (as per CAB website)

 

Surely, if the crossing was paid and Dartcharge have rescinded the penalty notice (& I have proof), I should not have to pay Marston Group anything?

 

Advice please?

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Thread moved to the appropriate forum..please continue to post here to your thread.

 

Andy

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Hi

 

Marston Group have been hounding me for the last 4-5 months for what they claim to be an outstanding Dartcharge penalty notice (which originated 12 months before). I have advised them numerous times that Dartcharge have rescinded the charge as the mistake was theirs & I HAD paid the crossing fee.

 

I’ve never received anything from court advising any court action or request to attend – I’ve only had Marston Group advise me it’s been to court, but no information where or when. - How could they have gone to court when there is no outstanding penalty notice? :???

 

I have sent Marston Group proof the penalty notice was withdrawn and have advised them to contact Dartcharge if they do not believe me. They are still insisting that I pay them what is owing - currently standing at nearly £500.

 

As this debt is for a Dart Charge penalty the amount that Marston's would be instructed to collect would be £425.00 and not £500.

 

What date was the crossing and what time and date did you make payment?

 

Did you make a single or a return journey on the Dartford Crossing?

 

You state that the Penalty Charge Notice has been rescinded.When was it rescinded? What evidence have you provided to Marston's?

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Hi

It was a single crossing (car & caravan) in September 2017, which I paid at the time, but Dartcharge missed. They sent a pently notice which i never recieved. In Sept 18, marston group sent a letter regarding the non payment of the notice, which i queried with dartcharge. Dartcharge accepted my proof of payment and emailed me to say they had withdrawn the penalty notice (sept/Oct 18). I informed Marston group but they have continued to hound.

The initial costs were low (can't remember how much), but have continued to increase with every letter and visit from them due to admin and other charges (which I don't have to hand).

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You can tell them until you are blue in the face about your situation. They have heard it all before. But they have instructions from the Court that you owe money and they have to obey the instructions from the Court.

To stop them you need Dartcharge to get them to stop. You must call them and back it up with a very strong letter that you are being harassed by Marston over their mistake. I would have thought that unless this a second occasion in which there was a problem at the Crossing that you should be in line for an amount of compensation for such a serious breach of GDPR from Dartchange. Another good reason to contact them.

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Do as advised before Marstons fetch up and clamp your car or tow your caravan if they are outside your house.

We could do with some help from you.

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The bailiff: A 12th Century solution re-branded as Enforcement Agents for the 21st Century to seize and sell debtors goods as before Oh so Dickensian!

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Hi

It was a single crossing (car & caravan) in September 2017, which I paid at the time, but Dartcharge missed. They sent a pently notice which i never recieved. In Sept 18, marston group sent a letter regarding the non payment of the notice, which i queried with dartcharge. Dartcharge accepted my proof of payment and emailed me to say they had withdrawn the penalty notice (sept/Oct 18). I informed Marston group but they have continued to hound.

The initial costs were low (can't remember how much), but have continued to increase with every letter and visit from them due to admin and other charges (which I don't have to hand).

 

So, Marston's wrote to you in September and following this letter, you contacted Dart Charge and after making the necessary enquiries, they emailed you to state that they had withdrawn the penalty charge notice. This is all well and good BUT, by this time, a warrant of control had been issued. Most importantly, have Highways England RECALLED the warrant from Marston's? It is their responsibility to do so.

 

What you need to do is to call Dart Charge (on 0300 300 0120) and ask them to CONFIRM whether they have recalled the warrant. Can you post back once you have called them.

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  • 2 weeks later...

Hi

 

Update, i emailed Marston and copied DartCharge, including the email from Dartcharge confirming there was no offence committed. Marston have emailed back to confirm that their client (Highways England) have requested the warrant back and that they will no longer pursue me.

 

They appologised for any distress caused....

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