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    • Future Comms issues. Read more at https://www.consumeractiongroup.co.uk/topic/416504-future-comms-issues/
      • 3 replies
    • This is a bit of a lengthy one but I’ll summerise best as possible.
       
      THIS IS HOW THE PHONECALL WENT 
       
      I was contacted by future comms by phone, they stated that they could beat any phone contract I have , (I am a limited company but just myself that needs a business phone and I am the only worker) 
      I told future comms my deal, £110 per month with a phone and a virtual landline, they confirmed that they could beat that, £90 per month with a phone , virtual landline  they also confirmed they would pay Vodafone (previous provider) the termination fee. As I am in business, naturally I was open to making a deal. So we proceeded. 
      Future comms then revealed that the contract would be with PLAN.COM and the airtime would be provided by 02, I instantly told them that this would break the deal as I have poor 02 signal in the house where I live as my partner is on 02 and constantly complaining about bad signal
      the salesman assured me he would send a signal booster box out with the phone so I would have perfect signal.
      so far so good.....
      i then explained this is the only mobile phone I use for business and pleasure, so therefore I didn’t want any disconnection time in the slightest between the switchover from Vodafone to 02
      the salesman then confirmed that the existing phone would only be disconnected once the new phone was switched on.
      so far so good....
      • 14 replies
    • A shocking story of domestic and economic abuse compounded by @BarclaysUKHelp ‏ bank complicity – coming soon @A_Gentle_Woman. Read more at https://www.consumeractiongroup.co.uk/topic/415737-a-shocking-story-of-domestic-and-economic-abuse-compounded-by-barclaysukhelp-%E2%80%8F-bank-complicity-%E2%80%93-coming-soon-a_gentle_woman/
      • 0 replies
    • The FSA has announced large fines against DB UK Bank Limited (trading as DB Mortgages) - DeutscheBank and also against Redstone for their unfair treatment of their customers.
      Please see the links below for summaries and full details from the FSA website.
      It is now completely clear that any arrears charges which exceed actual administrative costs are unfair and therefore unlawful.
      Furthemore, irresponsible lending practices are also unfair and unlawful.
      Additionally there are other unfair practices including unarranged counsellor visits - even if they have been attempted.
      You are entitled to refuse counsellor visits and not incur any charges.
      Any charges for counsellor visits must not seek to make profits. The cost of the visits must be passed on to you at cost price.
      We are hearing stories of people being charged for counsellor visits for which there is no evidence that they were even attempted.
      It is clear that some mortgage lenders are trying to cheat you out of your money.
      You should ascertain how much has been taken from you and claim it back. The chances of winning are better than 90%. It is highly likely that the lender will attempt to avoid court action and offer you back your money.
      However, you should ensure that you receive a proper rate of interest and this means that you should be seeking at least restitutionary damages - which would be much higher than the statutory 8%.
      Furthermore, you should assess whether the paying of demands for unlawful excessive charges has also out you further into arrears and if this has caused you further penalties in terms of extra interest or any other prejudice. This should be claimed as well.
      If excessive unlawful charges have resulted in your credit file being affected, then you should take this into account also when working out exactly what you want by way of remedy from the lender.
      You should consult others on these forums when considering any offer.
      You must not make any complaint through the Ombudsman. your time will be wasted, you will wait up to 2 yrs and there will be a minimal 8% award of interest and no account will be taken of any other damage you have suffered.
      You must make your complaint through the County Court for a rapid and effective remedy.

      http://www.fsa.gov.uk/pages/Library/Communication/PR/2010/120.shtml
      http://www.fsa.gov.uk/pubs/final/redstone.pdf
      http://www.fsa.gov.uk/pubs/final/db_uk.pdf
       
      http://www.fsa.gov.uk/pages/consumerinformation/firmnews/2011/db_mortgages.shtml
      Do you have a mortage arears claim to make? Then post your story on the forum here
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      • 0 replies
Sweet Justice

Retailer offered tape to repair cracks in boots

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Hi,

 

I'd be grateful if anybody could give advise me on my rights for the following issue.

 

I bought a pair of waterproof boots from a well-know firm that sells outdoor & rock climbing gear.

The boots have developed cracks on the panel that runs around the shoe and is attached to the sole.

 

The sole itself is fine.

The boots however are no longer fit for purpose.

 

I showed them to the shop assistant who told me that it's general wear and tear and there's nothing they can do about it.

I asked if they could repair them and was told I could (buy) and try a tent repair tape, but that they weren't sure if it would work.

 

I am in doubt as to whether that is really the case and was wondering if anyone knows what my rights are in this situation.

Thank you.

Any advice will be much appreciated.

 

Sweet Justice

Edited by dx100uk
format

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How long ago did you buy them? When did they break. How much are they worth?


Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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if it is the same well know store I am thiking of they have a 1 year guarantee on their boots but the welt coming away isnt wear and tear anyways. i wouldnt put up with the respnse from the store, get on to head office and ask them to take over the complaint.

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How long ago did you buy them? When did they break. How much are they worth?
you need to answer this question before we can go any further

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Thank you for your replies everyone. I'm guessing that I bought them over two years ago. I'm sorry, my health condition affects my memory. I can never give precise answers, especially when it comes to dates and timelines. Two years may seem like a long time, but since they are snow boots, it's only for a short time in the year that I actually wear them. For the mileage I've covered, they should have lasted longer. I'm a slow walker as I have fibromyalgiya. So again, it's not like I've been very active/hiking in them. Is it ok to post picture here to explain exactly what the damage is and why I feel it shouldn't be classed as wear and tear but a fault with the material used? Thank you.

 

Edit: They were £60. They have been redesigned and priced at £80 now. Oh and another thing. When I first bought them I left a review on the website. It would have been a good way to determine the date of purchase. However there's no reviews on the website anymore. I am wondering if others experienced the same problem.

Edited by Sweet Justice

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Hi all,

 

Am I to assume that my complaint isn't valid due to reasons given? Would appreciate any feed back. Thank you.

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Sorry. It seems your post got lost here. feel free to post up pics, so we can see if its is an inherent fault or if its wear and tear.

 

Also, how long after you bought them did they fail?


Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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as it is over 2 years it has to be a latent fault, ie a manufacturing problem so the retailer is within their rights to tell you it isnt to do with them.

I agree that wear and tear is unlikely but materails do degrade with age so you should find out who the maker's rep in the UK is and get on to them to ahve them properly assessed. An exchange for a nice new pair would be a reasonable outcome but be prepared to accept a voucher towards the cost of another pair of boots.

You could ask whether they ahve been tested by a company like SATRA to detemine what should be the lifespan of a pair of the same.

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Hi

 

Thank you for your reply. I am sorry I can’t remember when the cracks first appeared. I believe that due to the location of the damage and short time I’ve worn them (in the winter for short trips to the shops etc), the damage should not have occurred at all. Here are the pics showing the damaged and I am convinced it is due the the material not being flexible enough to bend with the natural movements of the foot.

 

edit: sorry image too large to upload. I don’t know how to resize it. Will try later God willing.

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Thank you. This is most helpful. Much appreciated.

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problem is the burden of proof is for you to show unless there is a known problem already with them, hence asking them about whether they can show you thieir testing results. Salt can degrade leather and most materials if left to dry into the fabric so again you will ahve to show that you took reasonable care of them.

If I bought a car and it had a 7 year warranty that would be void if I diont keep the oil topped up, radiator fluid levels correct and various other small things that need to be done. likewise the service record will have to be fully up to date so knowing about recalls on that model, known faults etc make it easier to argue that any problem is under the warranty. you will have to do your homework if you wnat to get anywhere with this

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