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ugo2slo

Talk talk did not connect BB but charged me £26 and ruined my credit

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On Novemeber 27th 2018 Talk Talk engineer could not connect my broadband so he called TT and told them he could not find the line. Yet a month later I received a final notice to pay £26 before it went to collections. It also affected my credit score badly so I contacted them and after hours of arguing they admitted it was a mistake and will cancel the debt.

 

They said they would call me today to sort it out. I want to know what I can claim as compensation as they did offer it to me but were trying to convince me to take free phone service and BB. Can i ask to be compensated financially?

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Yes you can be compensated financially – but it's a bit early to start understanding how much.

 

We really need to understand exactly what happened and how this has impacted on your financial life – and also how much stress it has caused you.

 

The best thing to do is to send them an SAR and also wait for a month and then check your credit file. You can check your credit file now – but you need to check it again in a month.

 

When you get all information come back here and then we can advise you as to the best course of action


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Thank you for your reply. I only ask about financial comp because I stayed home from work on the day engineer came and I wastill very stressed as I spent 5 days talking to them on the phone which was difficult because they guaranteed me I was getting their service. I told to send a engineer and show me where it was connected.

 

Also my pay monthly phone acceptance got reduced to sim only after they checked my cresit file. I will do as you say and let you know what happens.

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Ok, these are significant disadvantages which you have suffered.

 

Get all the information and come back here.

 

Keep evidence of anything you have suffered


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