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    • First of all welcome to the Forum. Do not worry about Drips+ -a dead sheep has more power so do not let them bother you and never contact them. It is a pity that you wrote to PE  which would be perfectly normal, except with crooks like PE  as you may have revealed you were the driver. You have lost the protection of POF A but it is not a fatal. Please do not even think of paying a penny. The amount may go higher in the short term but when the poor dears do not hear from you they get worried ( because they think to won't pay) do they start sending begging letters and reduce the amount owed.I One of the Site Team will be along shortly and give you a template to fill in which helps us to give you the best advice should they not give up. Just complete the form and post up photos of the signs at the entrance to the hotel and others around the car park and the terms on their ticket machine if there is one.
    • HI   You took possession of the Property in 2010 but when did you end the Tenancy Agreement?   Did you give them the required Notice to end your Tenancy?   You mention you paid a Deposit in 2010, was this returned when you ended the Tenancy?   You need to know exactly what they are claiming money owed is for and surprised that solicitors letter does not mention this.   Send the Landlord a Subject Access Request (SAR) asking for 'ALL DATA'  (ensure to send a copy to the Solicitor acting for them as well. 
    • yes only court...   can I confirm this was settled via Barclaycard and chargeback as it was a debit card, rather than section 75 via a creditcard?  
    • Hi   Sorry for the delay in getting back to you don't worry we have not forgot you.   So they have destroyed ALL DATA personal to you as you did not take the Property. (really they have put there foot in it)   If they hold no personal data then they have NO evidence of what was agreed to with your Holding Deposit and the refusal to return it.   Now if it was me I would let them drop themselves in it even further by responding to there SAR response.   Thank you for your SAR Response dated XX/XX/2019   Due to this response I require clarification of the following:   1. Have you followed the Data Protection Act 2018 & General Data Protection Regulations on Destroying My Personal Data?   2. If you have Destroyed All My Personal Data then what documentation do you hold that I have signed/agreed to the Holding Deposit being Non-Refundable and to provide copies of this documentation.   3. I require a copy of your Policy on Holding Deposits   Please bear in mind the above is what I would do.   I do think it is looking like you may have to go down the court route (make sure and have a good read of that link I previously gave you to the Tenants Fee Act).
    • HI   Firstly the parking in front of your drive, do you have a pavement with a Drop Kerb in front of your property to access your driveway, if so are they infringing on the Drop Kerb? (note your can ask the council to to paint a white line with lines at the end on the road in front of the drop kerb please note there may be a cost from the council to do so)   As for the CCTV look at this ICO link: https://ico.org.uk/your-data-matters/domestic-cctv-systems-guidance-for-people-using-cctv/   Due to the new DPA/GDPR if you have CCTV on your Property and it views outside of that Properties Bounderies they then need to register as a Data Controller with the ICO.   So I would make a Formal Complaint in writing to the Councils Data Controller, ICO (specifically asking if this individual is Registered with them as a Data Controller) & Police, you need to keep a good paper trail of this individuals actions.   I hope this individual knows the Law on Harassment as from your thread that is the impression I get is no matter what you do they will find something else to complaint about.  
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Angry123445

WOW Camera- faulty new Iphone not refunded or substituted

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HI All,

 

I need some advise. I have purchased a new iPhone from Wow Camera https://www.wowcamera.com/ on 17th January, the phone was received on 23rd January.

Managed to syncronised with my iTunes and then phone started switching off every minute or so. Called Apple who said to either have a new software installed in an Apple shop by they would recommend to have the phone changed.

 

Sent the phone back to Wow Camera without wiping the phone clean as couldn't as phone was switching off, my info were anyway protected by the pin code. Apple said this was ok as reseller can overwrite the phone bypassing the pin code. Wow camera has initially asked me access PIN of the phone which would give them access to all my emails message and so on. is now taking very long time to provide a new phone and or refunding the money as they say the phone as it is is just a piece of plastic.

 

They refusing to call apple to have information on how to wipe the phone. I am stuck with no phone, missing £720 and a lot of frustration. Please can you advise on my next step?

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Yes, send them a letter before action.

 

Under the consumer rights act you are entitled to reject an item which you purchase and which manifests a defect within the first 30 days. It is called the short-term right to reject.

 

You have to assert this right and in order to do so you have to let them know – best in writing. Write them a recorded delivery letter and tell them that as they know, your telephone is defective and you are now asserting your short-term right to reject and you want a refund. Tell them that they are normally required to provide you with a refund within seven days. Tell them that this is a letter of claim and that you will see them within 14 days if the matter is not completely resolved.

 

Only send this letter if you are prepared to take this action. It is extremely easy and on the basis of what you say your chances of success are much better than 95%. If you are lucky they will put their hands up and pay you out quickly – but you may find that you have got to issue the action. If you do have to issue the papers then you will be up to recover the cost of your phone, plus the cost associated with returning it – if any plus your court fees plus interest.

 

Don't worry about all there business about unlocking the data blah blah blah. The item is defective and they have to accept it as it is.

 

If you want to do this then send the letter and then come back here and we will help you through the next step. Don't accept any excuses. Don't get drawn into protracted correspondence


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By the way, how did you pay them?


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by credit Card, should I go back to the credit card company?

Earlier this morning I sent an email to the company saying I would take action if they don't come back to me by 2pm today UK time.

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You are required to give them 14 days notice before taking a legal action.

 

Yes you should involve the credit card company as well.


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