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    • I'm not sure we were on standard tariffs - I've uploaded as many proofs as I can for the ombudsman - ovo called last night uping the compensation to 100 from 50 pounds for the slip in customer service however they won't acknowledge the the problem them not acknowledging a fault has caused nor are they willing to remedy anything as they won't accept the meter or formula was wrong.   I'd appreciate more details on the economy 7 approach and I'll update the ombudsman with any information you can share. 
    • To re-iterate and highlight my urgent question on this one: The N24 from the court did not include any instructions to submit paperwork 28 days before the date, unlike the N157 received for other smaller claims. Do I have to submit a WS for this court date? Link has!...
    • No, reading the guidance online it says to wait for a letter from the court. Should I wait or submit the directions? BTW, I assume that the directions are a longer version of the particular of claim accompanied by evidence, correct?
    • Thanks for opening, it's been another rough year for my family and I've procastinated a little.. Due to the age of my defaults on this and other accounts (circa 2021), I really need to avoid a CCJ as that will be another 6 years of credit issues. Mediation failed as I played the 'not enough info to make a decision' however during the call for some reason they did offer settlement at 80%, I refused. this has been allocated to small claims track, court date is June 3 and I've received their WS. I'm starting on my WS. They do appear to have provided everything required of them (even if docs could be reconstructions). Not really sure what my argument is anymore but I do want to attend court and see this through. Should a judgement be made against me then I will clear the balance within 30 days and have the CCJ removed - this is still possible isn't it? I'm going to be reading up today and tomorrow and hope you can provide me some guidance in the meantime. Wonder what your advice would be given the documents they have provided? I am now in a position to clear the debt either by lump sum or a few large installments - Is this something i should look into at this late stage? Thanks as always in advance
    • I have now received my SAR. It includes a great deal of information! Is there a time limit on how long account information is kept and/or can be provided to debtors? I have received many account statements which were not previously sent to me. I remember that the creditor should provide explanations of any acronyms and abbreviations that maybe used in the documents. Is this still the case? Also what, if any, are the regulations in regard to adding fees to a debt? Can fees be added to a debt after the court has approved a charge on a property. Perhaps due to the numerous owners of the debt, many payments I made were not properly recorded on the account, some were entered over a year after the payment was made! Following the Legal Charge, I paid every month until my payments were refused. I am trying to compute the over payments, but the addition of fees etc. is confusing me. Any comments and/or help would be appreciated.
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Car claim


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Over a year ago, a taxi driver ran into my daughter in law car. She is fully insured through my sons business insurance. The driver admitted full liability and wanted to pay for the damage without going through the insurance. But after him becoming a nuisance with phone calls etc to my DIL, my son told him they were going through the insurers.

 

The car was written off and my DIL had to hire a car for a couple of months to enable her to get to work. The insurers sent them a cheque but it was for an amount a lot less than the car was worth so my son refused to cash it. They returned the hire car even though the claim hasn’t been settled as they were going away on holiday and it stated in the T&C that if they were going away the car had to be returned.

 

My son has received an email from his insurers stating that because the third party has failed to make a payment they have now issued court proceedings and in order to take this action further they have paid the court fee on my sons behalf., but he may be able to obtain a refund or help with the fees and so they want him to complete a form based on his financial circumstances from 6 Oct to 6 Nov 2018 and complete and sign a declaration and statement of truth. If he doesn’t meet the criteria (which I doubt he will) then they will seek to recover the court fee from the third party at the end of the claim.

 

Does this seem legit? I am concerned my son may end up with a massive legal bill.

Edited by honeybee13
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If they have paid the court fee on your sons behalf...which they should anyway as insurers why send him a form to complete for refund or help with the fees ?

 

What form is this ...EX 160 ?

 

https://www.consumeractiongroup.co.uk/forum/showthread.php?406096-LEGAL-EX160-160A-160c-Court-Fees-are-you-exempt-**Correct-as-at-April-2018**

 

Thread moved to Car Insurance forum.

 

Andy

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Try clicking my link in post#2......is that the same form ?

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Well without knowing the finer details and whether they have issued the claim in your sons name...I suppose they are only going through procedure to see if he would qualify...no harm in completing it..as you assume he will not qualify anyway...but you need to get all the details of this claim and whose name has the claim been made in.

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Shouldn't...thats what car insurance is for and anything connected.

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Solicitor rang today, its been to court and got thrown out. My son now has to declare his income for Oct and Nov 18 (bank statements). Apparently there is a new law out which states if he could have afforded to pay for the courtesy car then the insurance will not pay it, they will only pay for the damage to the car, in this case the car was written off. This seem very unfair. So it looks like my son is now facing a few thousand pounds to pay for the courtesy car.

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Sorry to hear this Kate...but from what you state ties in with the following article.

 

https://www.thisismoney.co.uk/money/cars/article-1692116/Beware-the-car-insurance-courtesy-car-trap.html

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Solicitor rang today, its been to court and got thrown out. My son now has to declare his income for Oct and Nov 18 (bank statements). Apparently there is a new law out which states if he could have afforded to pay for the courtesy car then the insurance will not pay it, they will only pay for the damage to the car, in this case the car was written off. This seem very unfair. So it looks like my son is now facing a few thousand pounds to pay for the courtesy car.

 

What do you mean by "its been to court and got thrown out"?! What has?

 

And do you mean courtesy car or was it actually a Credit Hire vehicle?

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Yes I saw that :(

 

- - - Updated - - -

 

What do you mean by "its been to court and got thrown out"?! What has?

 

And do you mean courtesy car or was it actually a Credit Hire vehicle?

 

Unfortunately yes it was a car hire vehicle.

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The solicitors are working on behalf of the car rental company. It went to court as the third party have refused to pay the car rental fee. Now my son has to provide all his incoming/outgoings. I really feel he is being harassed. When this case goes back to court and if he looses who will pay for this court time?

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Sounds confusing...as per my post 7 you need all the details of this claim......If the car rental company have made a claim against a third party...who have refused to pay......how is your son involved in this claim ?

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Sorry for the confusion. After finally pinning my son down. As the 3rd party insurers are refusing to pay the car rental, the car rental solicitors have brought a claim against them. Apparently following a decision in the house of lords anyone hiring a vehicle following an accident is required to disclose all bank info, income etc for a period of 3 months prior to incident date. My sons self employed so the solicitors have just asked for his income. He's been told by the solicitors if the court find that he could have afforded to pay the vehicle hire himself then he will be liable. After googling the car rental solicitors it looks like this happens all the time! My son and DIL had the rental car for at least 4 months while all this was going on. The bill will be for thousands of pounds.

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