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    • They won't have offered you a course when they sent the NIP because they don't know who was driving until you tell them.   If you are eligible for a course they will almost certainly offer it - irrespective of whether you've refused one in the past.  If they do offer you a course, I think you'd be daft not to accept it.  (I understand many drivers refuse because they think they'll be treated like naughty schoolkids, but apparently it's not like that and most people find them very useful and learn something new.)
    • Thanks. Sound advice again. I will tread carefully.    I have checked the first correspondence that they sent to me and there is no sign of an offer of a speed awareness course, I do remember being offered one a good few years ago but did not take that up at the time. That may be the reason for it not being offered again.     Looks like my only option now is to shut up and pay up.    Thanks for your input which is much appreeciated.    
    • Just about and card or loan clamform thread here You agree to mediation until the actual call on the day If by then you still dont have enough info to make an informed decision..you say no.   3 copies n180.  1 wit you
    • Think they would be silly to appeal as a more forensic look at VCS MO and shenanigans could turn round and bite Simon on the bum.
    • Experts are saying that the PM's roadmap is more about dates than data, the opposite of what he claims. He could be making a rod for his own back again.   https://www.theguardian.com/politics/2021/feb/26/experts-criticise-boris-johnson-putting-dates-covid-roadmap?CMP=share_btn_tw
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    • I sent in the bailiffs to the BBC. They collected £350. It made me smile.
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    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
       
      I opted for mediation, and it played out very similarly to other people's experiences.
       
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
       
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
       
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
       
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
       
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
       
      Many thanks, stay safe and have a good Christmas!
       
       
        • Thanks
    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
      • 1 reply
    • Natwest Bank Transfer Fraud Call HMRC Please help. https://www.consumeractiongroup.co.uk/topic/428951-natwest-bank-transfer-fraud-call-hmrc-please-help/&do=findComment&comment=5079786
      • 33 replies

Enterprise Rent a Car guys done a runner!!!


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A friend of mine recently had a problem with Enterprise Rent a Car attempting to deliver a hire car to one of his neighbours.

Whilst undertaking the delivery they managed to crash one the hire cars into his fence causing damage, then assessed the damaged to the car, looked at the fence and chose to do a runner.

 

Fortunately my friend has excellent cctv and captured the whole event. Laurel and Hardy springs to mind!!!. They made no attempt to find out who the fence belonged too nor left a note on the fence.

 

My friend has subsequently been to the local office to try and resolve the issue and although they admitted liability, but only after being shown the footage, have failed compensate him as agreed.

 

Initially they wanted him to obtain quotes for the repair and quite rightly he told them to gather the quotations themselves as they have caused him enough inconvenience already. They couldn't be bothered to do that so my friend priced up the bits and bobs required and a retired friend has offered to repair the fence for £150.

 

He went back to the office to find out what was going on and again they fobbed him off, so he suggested they pay him the £150 so his friend can undertake the repair. The said they were happy to do that and for him to gave them his banking details. That was 3 weeks ago and now after yet another visit, they are saying they are not going to do that unless they have business receipt, yet they agreed to his friend fixing it!

 

I think they they are messing him around so much that hope he will give up

 

What would you do?

 

Report the incident to the police to investigate criminal damage and leaving the scene of the accident?

Put the cctv footage on social media for everyone to watch these clowns at work?

 

Or does anybody have Enterprises Rent a Car CEO email address so he can give them one final chance to resolve things, as I don't think this incident has gone any further than the local office.

 

What makes me laugh is if you have even a minor bump/scratch with this lot you will lose your deposit in a flash, yet when they cause damage to your property it's like pulling teeth.

They certainly don't adopt their own policy of any damage must be reported immediately !!!!

Edited by Andyorch
Paras
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Don't be nice to them by mitigating costs.

Get a specialist fencing company vat registered, get the work done and then bill them.

Even better, get details of their insurance which they are obliged to disclose and deal with the insurance directly.

I bet they will pay immediately in cash as soon as you mention insurance.

Their driver can get in a lot of trouble for leaving the scene of the accident.

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I'm sorry to say but you've been here since 2012. These people are so obviously bang to rights and are so obviously leading you around the nose, the answer is you simply send them a letter before claim and then sue them.

 

 

 

Chances of success much better than 95%.

 

 

 

You will need two independent quotations.

 

I have no idea why you have waited so long

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You should have reported them immediately to the police. No question about it. Leaving the scene of an accident, no matter how minor, is a criminal offence.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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I wouldn't immediately because there's a chance they would delay reimbursement by saying that there's an ongoing police investigation which could take months.

Better to press for the money.

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ceoemail.com

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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