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    • I have sent a response to quote that and also say that i will be submitting my already prepared claim to the county court   Thanks for the quick response! I will see what happens next
    • Ignore it.   Or,   If it were me I would send in the following email  
    • Below is the response i have received to the emailed version of the letter of claim.  They should get the actual letter today       Thank you for contacting our Executive Office team. My name is Gavin and your email has been received and I have personally been asked to investigate this matter for you.   I’m very sorry this has happened, and I would really like to help you with this today by assisting you in making a claim, should you wish to do so.   I can see that this parcel was booked through Packlink Shipping. Packlink use our network to send their parcels through, but they are an independent shipper and any enquiries about their parcels need to go directly to them.   Here is the link to the Packlink website and claims department: https://support-ebay.packlink.com/hc/en-gb/articles/360014270619   You can also make contact with Packlink with the links below.   • eBay Delivery Help Center: https://support-ebay.packlink.com/hc/en-gb • Packlink Help Center: https://support.packlink.com/hc/en-gb   I hope this helps you to get your Packlink enquiry resolved.   Kind regards,        
    • I'm sorry to say that nothing you have written above changes anything. You need an address. I suppose you could get some investigator to find it but the amount of money it will cost you will probably exceed what you are claiming. Also, you need to be very careful about the way that you approach this because you don't want to find yourself in a position where suddenly the tables are turned on you and you are being subject to complaints about harassment. This means that you need to be very delicate and gentle and discreet about the enquiries you make. There is a way of serving papers on someone if you cannot find their address – if you happen to know their bank, for instance or a lawyer that they use, for instance. Or their place of work. It's called "substituted service" – but it's not straightforward. I don't know the procedure particularly but I'm quite certain that it requires an application to a judge and this itself will cost you money and although the amount that you are claiming is a significant amount of cash, you may still decide that it's not worth it. I'm only referring to this procedure so that you know about it – but not as a serious suggestion that you try it.   https://www.justice.gov.uk/courts/procedure-rules/civil/rules/part06
    • Ofqual and the Department for Education (DfE) have decided that exams will be replaced by grades decided by teachers this […] View the full article
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    • I sent in the bailiffs to the BBC. They collected £350. It made me smile.
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    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
      I opted for mediation, and it played out very similarly to other people's experiences.
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
      Many thanks, stay safe and have a good Christmas!
        • Thanks
    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
      • 1 reply
    • Natwest Bank Transfer Fraud Call HMRC Please help. https://www.consumeractiongroup.co.uk/topic/428951-natwest-bank-transfer-fraud-call-hmrc-please-help/&do=findComment&comment=5079786
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New partner on benefits

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I am a divorced man who has met a new lovely lady and we get on superbly.

I own my house outright and I live on my private occupational pension.

My new lady lives on benefits and lives in a rented flat.

I understand that I cannot stay with her more than two nights per week in

order not to affect her benefits claims etc.

OK I understand that and have no problem with it.

I have only stayed in her flat for one night in seven months.

However, I've heard that she cannot spend more then two nights per week

with me in my private house without it affecting her benefit entitlements.

Is that correct?

Any advice would be much appreciated.

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From what I understand, it isn't about the number of nights you spend together which seems to have become an urban myth.


What matters more is whether one of you is contributing to the other's household budget, whether you have joint bank accounts, pay each others' bills and so on, I believe. If you aren't financially linked then life shouldn't be complicated.



Illegitimi non carborundum




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Yep what HB says.


The number of nights is irrelevant, it's when you become a couple who live together and support each other is when it affects benefits.


If you have separate households, separate bills etc then you are not living together or a couple for benefits purposes.

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Thanks for your replies which seem correct and logical to me.

I raised this thread because last Thursday I was in the church hall in [removed]

attending and helping out with the Alzheimer's group as I do regularly.

A woman who nobody had seen before came in and started asking strange questions

to myself and my new lady.

She asked us if we lived together and what sort of relationship we had.

My lady immediately suspected that the woman was a DWP spy to check on female benefit claimaints who have a new man friend.

There are two very jealous women living in [removed] who probably caused the spy to come to the church hall by contacting the DWP.

Edited by honeybee13
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tomtom knows more than I do but I didn't think this was how the DWP operates. Every thread I've seen here, the person has been called in to see the DWP at their offices.


I've removed the name of where you live to keep this anonymous for you.



Illegitimi non carborundum




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It wouldn't have been the DWP as the law does not allow them to do this.


If they suspected anything was amiss they would have investigated first and then invited the benefit recipient for a either an interview under caution or a compliance interview and just asked outright.

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It wouldn't have been the DWP as the law does not allow them to do this.


If they suspected anything was amiss they would have investigated first and then invited the benefit recipient for a either an interview under caution or a compliance interview and just asked outright.


Thanks for your reply. Very helpful and informative.

I will be in the church hall tomorrow to see if the woman who was asking

strange questions turns up again.

Maybe I have been making a mountain out of a mole hill.

If that turns out to be the case, then I'm sorry for raising this thread.

I will report back when I find out the truth.

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Agree with what has been said to a certain degree. DWP can act on reports of suspected benefit fraund and conduct discreet surveiilance. If they did go into a Church Hall and start asking question about you and your friend, I would be surprised. But there are a lot of new field investigators working for DWP, so cannot be ruled out 100%.


DWP employed staff also conduct checks related to Housing Benefit/Council Tax reduction issues as well.

We could do with some help from you.



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If you want advice on your thread please PM me a link to your thread

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I visited the Church Hall last Thursday and the woman who was asking the strange questions was there. I now realise she isn't a spy at all. She is quite abrupt and askes quite personal questions to people she has never met before.

Despite that, she seems like a nice person.

Therefore I was completely wrong regarding my suspicions.

She has become a volunteer helper with the Alzheimer's group which is good of her.

Thanks to all who replied to my thread.

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