Ryanair Not Paying In Full For Lost Luggage

[stevehatesbankers]

My son went to Dublin for a couple of nights with a group of friends first week of December 2018.

Ryanair lost his luggage although we believe it was stolen.

His luggage was full of designer (genuinely) and fortunately he had most of the receipts as quite a lot of his clothes had recently been purchased for his trip.

 

His local airport confirmed his luggage had been loaded onto the flight but Ryanair have confirmed they have been unable to locate it.

His luggage also contained some medication that he takes.

I am convinced it had been stolen so we instigated the claim.

 

Ryanair asked that we submit and eventually have offered just under £400 yet the claim was in excess of £800.

They state they make an allowance for depreciation yet most of the gear was bought a few days prior to the trip.

He also had to purchase new clothes, toiletries etc as soon as he arrived so the first couple of hours was spent replacing his gear.

 

Ryanair didnt offer him anything at the time of the loss to pay for essentials nor have they made any allowances for 3 items without receipts, suitcase, medication and the stress and inconvenience of having to replace everything and I am appalled at their derisory offer.

 

They really are the aviation [removed] of the world.

 

Any advice and guidance would be appreciated

Edited January 26, 2019 by dx100uk
spacing

[dx100uk]

forget the sympathy vote for the medication...

 

briefly tell them that the items were newly purchased specifically for the trip and that, to replace the items upon discovering they were irretrievably lost , also cost xyz.

 

give them 14 days to meet your full required sum or a letter of claim giving 14 days before a court claim will be issued without any further notice will be sent.

[stevehatesbankers]

Not after a sympathy vote dx100uk purely stating what was in his luggage. My son takes prescribed daily medication which impacts on him if he doesnt take it. He tried to get emergency meds but was refused.

Anyway, back to the claim, I will do as you suggest dx100uk. I understand any reclaim shortfall can be claimed via his bank insurance.

[Hammy1962]

forget the sympathy vote for the medication...

 

briefly tell them that the items were newly purchased specifically for the trip and that, to replace the items upon discovering they were irretrievably lost , also cost xyz.

 

give them 14 days to meet your full required sum or a letter of claim giving 14 days before a court claim will be issued without any further notice will be sent.

 

A bit tactless even for you dx.

 

H

[renegadeimp]

Sadly that's the only way to make Ryanair listen. They think they're above the law.

[Hammy1962]

The comment was about the medication, nothing else.

 

H

[stevehatesbankers]

Emailed Ryanair informing them that their offer was unsatisfactory and their response (within 15 minutes) confirmed it was final and they wouldnt be increasing the award. So it looks like a claim through Small Claims. Again any guidance would be appreciated

[stevehatesbankers]

Further to my previous email, I have been reading up on the Montreal Convention in relation to lost Baggage

 

The Montreal Convention requires airlines to treat a bag as lost after twenty-one days. In assessing your claim, an airline may well ask for a list of the items that were in the missing bag, and possibly for original receipts. In doing this, they are behaving like insurance companies. And, like insurers, their offer of compensation will be unlikely to match a claim in full. In particular, they will probably reduce the payment because of depreciation. You may find you can get a better settlement from your travel (or home contents) insurance even after allowing for any excess on the policy. If you claim on an insurance policy, it is likely that your insurer will re-claim the money from your airline or its insurer.

 

Any thoughts please

[stevehatesbankers]

Any thoughts please

[stevehatesbankers]

Ryanair have stated that they are to make payment within 10 days then as far as they are concerned the matter is over. Do I wait until they make payment then advise them that I am pursuing them through the small claims court for the shortfall. Any guidance please as the 10 days are up on wednesday

[renegadeimp]

DOesnt matter if its the end as far as they are concerned. They dont make or dictate the terms.

[stevehatesbankers]

Thanks renegadeimp. Would you suggest once my son has received their offer, I inform them that it is accepted as partial settlement and that I will proceed with a claims through the small claims court

[renegadeimp]

Not sure about that. I think you have to agree in advance that if they send it., then its part settlement. But others may have different opinions.

[ericsbrother]

How have they paid? If by cheque you simply do not bank it, if by bank transfer you state that you have received the part payment but will be pursuing the balance. They cant claim the money was accepted as a full and final if you had no say in the acceptance of the amount. That is determined by case law going back over 150 years

Edited February 4, 2019 by Andyorch
Typos

[stevehatesbankers]

Cheers ericsbrother. They asked for bank details so would presume they bank transfer it. If they were to send a cheque would you not suggest banking it and informing them of partial settlement. I told them that their offer was unacceptable to which they responded that their offer was final. I didnt reply until I received guidance from CAG. As I mentioned in previous post, I understand you can claim on Insurance however feel very strongly against Ryanair and the companys negligence. I

[stevehatesbankers]

Ironically Ryanair have made a bank transfer into my sons account today. Time for the Letter of Claim I believe