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    • I asked you to megre them to one file  they are all in your last post now   dx  
    • Slick, the insurers involved are Swinton and I took the policy after doing a comparison search to see who would come in at the best price.  I would pressume that if they are aware of my notification but no claim then so would all the other companies be, an expensive lesson to learn.
    • Well I've looked through the letter – and is extremely complicated – but I have to say that it's an amazingly well laid out and well structured letter – and it scares the hell out of me! I think it would be very helpful if you could possibly distill it into a rather more brief bullet pointed chronology. Also, you refer to various clauses in their terms and conditions. Maybe you could reproduce these here. Use our quotes function as it compartmentalised its things and makes it all much more easy to follow.   But I gather that you set up a business account in your company name and they seem to have been treating it as a personal account – although I'm not too clear what difference that has made. They then suspended the account because they say that you had been abusing it and were in breach of a contractual term. You deny this By suspending – rather than closing the account, they were able to say that you owe them the entire rest of the charges until the end of the contractual term. – A very convenient approach from Vodafone. Then Vodafone made an entry on your personal credit file – even though it was a business account. They then send it out for debt collection – and eventually Lowell's sole sense. Apparently Lowell remove the default and cleaned up your personal credit file – but wouldn't it have been for Vodafone to do this? If you could layout the chronology please to begin with – and then maybe in a subsequent post you could address the questions that I have put. From the sounds it I think that you have got quite a good case for complaint although I understand that they have now paid you some level of compensation – with this made subject to any conditions such as full and final settlement et cetera? I would suggest that you send Vodafone an SAR immediately – and also one to Lowell. There free and so you might as well get them off as quickly as possible. Basically want everything – including recordings of conversations, notes, screen notes, correspondence – internal and external – and anything else – on any matter whatsoever. All data that they hold on you  
    • I'm trying to go through your story in your opening post – but it's pretty long so it will take some time.
    • If you phone an Insurers about a possible claim, they will make a record of this.  There would be an open claim event record and even if you decided to not bother continuing with the claim, the claim event would still be on your Insurance records.   The Insurers are probably correct that with this claim event record with zero being paid out, that they would charge you an extra £60 per year. The Insurers calculate risk based on all information and this claim event is seen as an indicator that the risk has increased.     Insurers from statistics believe that once one claim event has happened, there is an increased chance of there being another claim event.  You may have heard the expression, "bad luck runs in threes" or heard people saying that they have not had an accident for years and then in a short space of time they had suffered several accidents.
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Ryanair Not Paying In Full For Lost Luggage

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My son went to Dublin for a couple of nights with a group of friends first week of December 2018.

Ryanair lost his luggage although we believe it was stolen.

His luggage was full of designer (genuinely) and fortunately he had most of the receipts as quite a lot of his clothes had recently been purchased for his trip.

 

His local airport confirmed his luggage had been loaded onto the flight but Ryanair have confirmed they have been unable to locate it.

His luggage also contained some medication that he takes.

I am convinced it had been stolen so we instigated the claim.

 

Ryanair asked that we submit and eventually have offered just under £400 yet the claim was in excess of £800.

They state they make an allowance for depreciation yet most of the gear was bought a few days prior to the trip.

He also had to purchase new clothes, toiletries etc as soon as he arrived so the first couple of hours was spent replacing his gear.

 

Ryanair didnt offer him anything at the time of the loss to pay for essentials nor have they made any allowances for 3 items without receipts, suitcase, medication and the stress and inconvenience of having to replace everything and I am appalled at their derisory offer.

 

They really are the aviation [removed] of the world.

 

Any advice and guidance would be appreciated

Edited by dx100uk
spacing

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forget the sympathy vote for the medication...

 

briefly tell them that the items were newly purchased specifically for the trip and that, to replace the items upon discovering they were irretrievably lost , also cost xyz.

 

give them 14 days to meet your full required sum or a letter of claim giving 14 days before a court claim will be issued without any further notice will be sent.


please don't hit Quote...just type we know what we said earlier..

 

if everyone stopped blindly paying DCA's tomorrow

the biggest financial industry in the UK, DCA;s would collapse overnight.

 

 

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Not after a sympathy vote dx100uk purely stating what was in his luggage. My son takes prescribed daily medication which impacts on him if he doesnt take it. He tried to get emergency meds but was refused.

Anyway, back to the claim, I will do as you suggest dx100uk. I understand any reclaim shortfall can be claimed via his bank insurance.

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forget the sympathy vote for the medication...

 

briefly tell them that the items were newly purchased specifically for the trip and that, to replace the items upon discovering they were irretrievably lost , also cost xyz.

 

give them 14 days to meet your full required sum or a letter of claim giving 14 days before a court claim will be issued without any further notice will be sent.

 

A bit tactless even for you dx.

 

H


42 years at the pointy end of the motor trade. :eek:

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Sadly that's the only way to make Ryanair listen. They think they're above the law.


Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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The comment was about the medication, nothing else.

 

H


42 years at the pointy end of the motor trade. :eek:

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Emailed Ryanair informing them that their offer was unsatisfactory and their response (within 15 minutes) confirmed it was final and they wouldnt be increasing the award. So it looks like a claim through Small Claims. Again any guidance would be appreciated

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Further to my previous email, I have been reading up on the Montreal Convention in relation to lost Baggage

 

The Montreal Convention requires airlines to treat a bag as lost after twenty-one days. In assessing your claim, an airline may well ask for a list of the items that were in the missing bag, and possibly for original receipts. In doing this, they are behaving like insurance companies. And, like insurers, their offer of compensation will be unlikely to match a claim in full. In particular, they will probably reduce the payment because of depreciation. You may find you can get a better settlement from your travel (or home contents) insurance even after allowing for any excess on the policy. If you claim on an insurance policy, it is likely that your insurer will re-claim the money from your airline or its insurer.

 

Any thoughts please

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Ryanair have stated that they are to make payment within 10 days then as far as they are concerned the matter is over. Do I wait until they make payment then advise them that I am pursuing them through the small claims court for the shortfall. Any guidance please as the 10 days are up on wednesday

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DOesnt matter if its the end as far as they are concerned. They dont make or dictate the terms.


Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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Thanks renegadeimp. Would you suggest once my son has received their offer, I inform them that it is accepted as partial settlement and that I will proceed with a claims through the small claims court

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Not sure about that. I think you have to agree in advance that if they send it., then its part settlement. But others may have different opinions.


Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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How have they paid? If by cheque you simply do not bank it, if by bank transfer you state that you have received the part payment but will be pursuing the balance. They cant claim the money was accepted as a full and final if you had no say in the acceptance of the amount. That is determined by case law going back over 150 years

Edited by Andyorch
Typos

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Cheers ericsbrother. They asked for bank details so would presume they bank transfer it. If they were to send a cheque would you not suggest banking it and informing them of partial settlement. I told them that their offer was unacceptable to which they responded that their offer was final. I didnt reply until I received guidance from CAG. As I mentioned in previous post, I understand you can claim on Insurance however feel very strongly against Ryanair and the companys negligence. I

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Ironically Ryanair have made a bank transfer into my sons account today. Time for the Letter of Claim I believe

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