Hi Andy. I am pleased you mentioned that on your message before your last one. I have managed to save the full file as a PDF, which shows at June 2013 on-wards, the account was marked as 'Dormant/Inactive' for six months and then in red 6 (in arrears) until June 2019. This was on Experian. Nothing on Equifax except June 2013 saying 'settled'. So it does show for six years that nothing happening to the account. Then a new account is placed in June 2019 but this time on Equifax, and it then disappears from Experian. So they simply stuck the balance on as a new account. Can a company really be the that sly?
Don't touch them owe me £500 since January 2019 make excuse after excuse. Seem they always have software problems sending money out. Keep saying they will call back or email nothing been chasing it now for 6 mths the phone staff always have the same banter we will chase it up and get back to you then nothing!