Well I certainly think that they are being a little harsh – but they are within their rights to do this. They don't seem to have any other returns policy on their website.
I suppose that you haven't helped yourself by not having the receipt – but it still seems harsh – but there is probably nothing else you can do.
Thanks for the clarification, everyone. A HMO does sound much more like where I am at, and thank for the link, Ethel!
I can't believe I've been using the wrong term for so many years!
I agree with unclebulgaria. It sounds like you live in an HMO - House in Multiple Occupation - not shared accommodation. Each person renting a room is a separate "household".
Yes you are misreading this.
You simply rent a room in a shared property and the other people living at the property are none of your business.
If you moved to say a flat which you shared with a partner, that is when you need to inform benefits.
Don't touch them owe me £500 since January 2019 make excuse after excuse. Seem they always have software problems sending money out. Keep saying they will call back or email nothing been chasing it now for 6 mths the phone staff always have the same banter we will chase it up and get back to you then nothing!