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    • Thanks DX,    I will update if they outsource to another company or issue any of proceedings (unlikely I know)    cheers, 
    • go up on your UC log-in it should tell you if you are entitled to free prescriptions. if you are, then yes  and yes go get all your moneyback.    
    • I would expect revenue officers are quite aware of the time of day they are manning barriers. i'd also go as far as to say they don't bother to do this in off peak times... as there would be little point, no loss of revenue to protect.   they man the barriers at peak times, when people have purchased their permit to travel at a peak time travelled at a peak time arrived at their destination at a peak time.   thus they prevent: [loss of revenue] the traveller simply paying for an off peak fare when they just travelled in peak time [and most probably are a worker] getting an off peak return when they are travelling back home in peak time [worker returning home]     in other words ..fare dodgers.   your intended return was off-peak, but you didn't tell them.. we'll never know when your permit to travel was purchased nor if you travelled in peak time....but as from about post 5 i'll hedge my bets..   yes you are entitled as others may well be, to a refund because you were returning off peak but if you don't tell 'em…….   as for our experts , its either they are on holiday, which is none of our business or they sussed you out a longtime ago and don't want an argument here that they have 1000's of times in their regular work....   anyway  I've said all this from the start this thread is getting boring and repetitive.   dx ...    
    • @BankFodder and @BazzaS Thank you for your responses ~ I take on board all that you've said, and can only apologise again for all the narrative.   My nephew who's been [supposedly] dealing with this for over 6 months, unfortunately didn't have the experience and was consequently taken in by them and the way they 'operate', and he consequently let me down massively including through the Ombudsman this 2nd time: * 2nd Complaint with Ombudsman initially registered 11/04/2019 but, not registered properly until 15/04/2019 through their helpline (by this time my nephew, who was down as my rep for the Ombudsman, too, and the preferred contact, was away and out of the country until 07/05/2019, which was the day before the ombudsman's system had given for all evidence to be in). * Eventually after asking for and being granted 2 or 3 extensions all evidence had to be submitted by the 28/05/2019, though I was still able to keep adding evidence which would supposedly be taken into consideration (it wasn't...don't think any of it was, and it didn't take me long to work that one out!) via the messaging system. * On the BH Saturday (25/05/2019) during a phone session with my nephew in a last ditch attempt to try to get the evidence on the site, he ended-up really pushing my boundaries over this (I've finally had EMDR last year for all the trauma I've been through and that had finally kicked in)...I ended-up calling my nephew a patronizing [and might have used the F word!] prick and turning the phone off. Haven't spoken to him since, or the rest of my family, am only communicating with them through emails, texts and messenger on Facebook, and am intending to keep it that way until I'm god and ready. * The Ombudsman eventually issued his decision on 05/07/2019 (N.B. During this time he'd contacted me twice on the phone, thus bypassing my nephew's status as npower have been doing for years, including in the run-up to my lodging the latest complaint with the Ombudsman). * Npower appealed the decision on the 11/07 (the arrogance of that will strike you once I get the chance to upload the evidence I've been accumulating over the time my nephew has been 'dealing' with them and subsequently), I appealed the decision on the 18/07, which was the day before the final 14 days to appeal were up (N.B. During our 2nd converation, the Ombudsman had told me, whilst prefacing this with "I probably shouldn't be telling you this..." 🤪, that if I left it until the day before, I'd then have another 14 days whilst he considered the 'appeal' and then, even after that, I'd have recourse to appeal to his manager if I felt he'd got something wrong!!..........Yeh right! 🤬). * In the end he rejected both of our appeals and this is the basis of his response on the 01/08/2019, which he'd taken to be a relatively simple billing issue, along with my not having understood my bills and never having paid enough all along (NOPE!):- "Some of the bills are shown differently on the spreadsheets, but the information is the same. For example, on the first spreadsheet there is a bill of £3,032.40 on 4 October 2018. On the second spreadsheet there are three bills issued on 4 October 2018 for £677.33, £678.30, and £1,676.77. These three bills add up to £3,032.40. I appreciate that this can be confusing for customer’s, but this is something I did cover in my original decision. Whilst I acknowledge npower’s point that a manual bill will essentially contain the same information as the bills previously issued, it is the way in which the information is presented that is crucial to assisting the customer to understand their account better. After considering the appeals from you and npower, I can see no justifiable reason to change the decision, which I maintain is fair and reasonable for both parties, based on the evidence I have reviewed. I confirm that Ombudsman Services: Energy’s full and final decision is that npower should: • Issue a letter of apology. • Apply a credit of £120.00 to account 142309111 for the two failed appointments in 2015 in line with the terms of the Guaranteed Standards of Service. • Apply a goodwill gesture credit of £200.00 to account 142309111 in recognition of the shortfalls in service. • Provide the customer with a manual bill to show a clear breakdown of charges, payments, and credits on account 142309111 for the period from 19 February 2013 to 19 February 2019. We have now reached the end of our investigation process and there is no further opportunity to appeal. You now must decide if you agree to accept our decision in full and final settlement of the complaint."   * I haven't accepted it (why would I, when it's based on lies; npower breaching every SLC and Customer Obligation going with me; the GDPR and former DPA; fraudulently altering my data to fit in with their narrative; obfuscating, kicking-up a dust-storm, using bullying and harrasment every time they're challenged, all with the intention of trying to put the onus of responsibility for .managing. my account back onto me and save themselves coming under further scrutiny with Ofgem...though they're so far behind what has gone-on with this company over the years and/or they just don't want to unsettle their "Dear Stakeholders", especially with one of the Big 6; and all whilst I've been finally able to get the very damning evidence together against them?!). I'm about integrity and having a moral compass ~ everything this company isn't and lacks ~ and I will no longer compromise that for anything or anyone, particularly not this shower of 💩s in npower.   So yes @BazzaS I " a) want to take action" and furthermore, I believe I've got a very good case against them with your help.   Again thank you both for your support and I'll start on the bullet list over the week-end and also start uploading evidence (I've got rhemes of it on a USB stick, which I'm currently redacting the important ones of).   GM  
    • Hello.   I have received one of these penalty notices  for a prescription from several months ago.  I usually have a prepayment card but they're saying it may have expired, which it could have done.  Unfortunately, I can't find the card itself so I can't confirm.  I was going to pay the penalty on the grounds I may have carelessly let it expire but on the website for paying it says I may be entitled to free NHS prescriptions as I'm claiming Universal Credit.  I can't recall which elements but I suspect it's child tax credits and possibly something due to not high salary.   I'd never considered that I may be eligible but if this is true, then I may have been buying the prepayment card unnecessarily.  Which makes me wonder if I can avoid paying this fine because even though I ticked the box to say I have a prepayment card, which was technically not the case if it's expired, I may be eligible for free prescriptions.  Assuming I am, which I will try to determine next week for sure, do you think I can appeal the penalty based on the wrong box being ticked but ultimately it not be a fraudulent claim because I am entitled to them free anyway.   Does that make sense?  Your thoughts on the matter are all appreciated.
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Skydiver2711

Received TfL letter for using sister's travel pass

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I have been contacted by TFL for using my sisters card.

How do I start a new thread to get help.

 

I had apologised to TFL for using my sisters travel pass with my photo card.

They have wrote me another letter saying it can’t be an error.

 

I rang them up to see if there were any chances to settle this out of court.

To which they replied they do not settle out of court.

I really don’t want a criminal record for my mistake.

I am looking forward to this forum to help me.

 

I said to TFL, that I picked it up while hurrying for work.

It was a staff discount card.

It is not age related.

 

I wrote a letter apologising and will to pay fines and administrative costs.

Edited by dx100uk
merge/space

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Thank you for the extra information. My reply to you seems to have gone walkabout but you've answered my questions.

 

TfL don't like this sort of thing, they don't understand [and I don't really] how you can pick up a card that doesn't look like your own, if you have one, and then use it with the wrong photo ID.

 

Have you had a court summons so far?

 

We have a couple of other similar threads here but I don't think they've been resolved yet. It's worth having a read around the forum.

 

HB


Illegitimi non carborundum

 

 

 

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I do not have a court summons yet.

They have written to me that they are still deciding.

 

My sisters monthly pass was left on the table ( it did not have her picture but just a small photo ID number).

I mistakenly took it thinking it’s mine only looking until when it was valid.

 

How do I explain this to TFL?

I regret not being more aware.

Edited by dx100uk
spacing

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I don't know how to explain it, maybe someone else will. We see this story all the time and it's amazing the coincidences that happen when there's a full-priced card and a discount card. From what TfL have said to you, it seems they've heard the same thing a lot.

 

You can keep talking to them up to and including any court day to try to resolve this.

 

HB


Illegitimi non carborundum

 

 

 

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Thanks for your advice. Are there any chances of settling this out of court?

 

what other form of apology would they accept? Should I write to them again?

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Thanks for your advice. Are there any chances of settling this out of court?

 

what other form of apology would they accept? Should I write to them again?

 

We have too little detail to be able to fully advise.

 

What really happened?

What colour wallets were the card (s) in?. If not their original wallets, why not?

 

Bear in mind CAG has heard all sorts of stories of how someone 'accidentally' used the wrong pass. Some seem more plausible than others.

TfL will have heard as many, and more. How do you intend to persuade them yours has the ring of truth (starting with the whole, unvarnished truth is a good starting point ....)

 

Do you think you might accidentally have used the wrong pass more than once?.

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I did not use the pass before.

I did ask my sister why her pass was lying on the table and not in her photocard holder.

She said that she had spilled coffee on her photocard holder and removed the travel pass and kept it on the table.

 

Is it worth explaining this to TFL or just saying that I used my sisters card?

Edited by dx100uk
spacing

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I did not use the pass before. I did ask my sister why her pass was lying on the table and not in her photocard holder. She said that she had spilled coffee on her photocard holder and removed the travel pass and kept it on the table.

 

If you picked up your sister's staff pass, not in a wallet:

a) why wasn't your pass in a wallet?

b) what colour is your pass? and hers?.

 

Was hers like:

http://i.imgur.com/aSReD.jpg

 

 

 

Was it really a mistake?. If it was, be prepared to explain it in detail, as TfL hear "it was a mistake" all the time.

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I did not have a valid pass for that month. Both mine and my sisters monthly passes would be similar.

 

They are not blue, but orange with an expiry date in bold in the centre.

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so you only used it once.

was this by design..you meant to do it, or just a mistake upon your behalf?

 

thread tidied too.


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please do not post jpg images directly to a topic..USE PDF ....READ UPLOAD.

 

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So you're saying that you only used your sister's pass once, but that you took it knowing that you didn't have your own pass that month? That doesn't look great.

 

Remember that TfL can check journeys on the card going back about 8 weeks.

 

HB


Illegitimi non carborundum

 

 

 

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This was my mistake. I did not realise I did not buy a pass for that month.

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This was my mistake. I did not realise I did not buy a pass for that month.

 

So, not only did you mistake your Sister’s staff pass for your pass, you forgot you hadn’t bought a pass that month.

 

I can’t see TfL being convinced this was an honest mistake.

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Will it be better if I say I did it on purpose? But if I did, it would mean that I lied in my first letter

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What did you say in your letter please?

 

HB


Illegitimi non carborundum

 

 

 

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Will it be better if I say I did it on purpose? But if I did, it would mean that I lied in my first letter

 

I don’t know, what is the truth??

The problem with lying is remembering who you have told what. The advantage of the truth : only one version to remember!

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I received a letter from TFL stating that I was reported for failing to provide a valid ticket, pass or photo-card on a TFL journey. I write this letter to explain my version of events.

 

I took my sisters monthly pass in a haste while leaving my house. When asked to show my valid ticket for the journey, I showed the pass and the inspector pointed out it was not my pass. I realised my mistake and he withdrew both and took my interview under caution.

 

I would like to apologise to the TFL team and I am willing to pay any fines, or the charges due to extra administration work TFL had to go thorough because of my mistake. Hoping that TFL would to solve the matter out of court.

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if that's all you sent IMHO its a bit bare and you seriously need to come clean, unless you honestly thought yours was still valid and picked hers up thinking it was your valid card?

 

but if you really knew yours was empty and took hers par chance you didn't get caught and did...

its sort of in a way going in your favour, as you knew you'd be caught and did...

 

pers I think you need to send another, more frank and honest begging letter like the ones we have here..

if yours was only what is above, it doesn't address their pondering that it wasn't a mistake.

 

might be better if you scan yup their reply to PDF please

read upload.


PLEASE DONT HIT QUOTE IF THE LAST POST IS THE ONE YOU ARE REPLYING TOO.

MAKES A THREAD TWICE AS LONG TO SCROLL THROUGH!

please do not post jpg images directly to a topic..USE PDF ....READ UPLOAD.

 

WE CAN'T GIVE ADVICE BY PM - IF YOU SEND ME A LINK TO YOUR THREAD - I WILL BE HAPPY TO OFFER HELP THERE

Single Premium PPI Q&A Read Here

Reclaim mis-sold PPI Read Here

Reclaim Bank Account, Loan & Credit Card Charges Read Here

The CAG Interest Tutorial Read Here

spreadsheets 

 

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I agree with dx. To have any chance of TfL settling this, in addition to what dx says, you need to show genuine remorse and tell them what impact a conviction would have on your career or future career. And you need to promise you'll never, ever do this again.

 

HB


Illegitimi non carborundum

 

 

 

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I dont have the reply from me right now, but I will upload it here when I get it.

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Their reply basically said 'I should have had the photo ID if I was using the pass and they do not consider this a mistake'.

Edited by Skydiver2711

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Thank you. But the best way for us to advise it to see a pdf of the actual letter minus any of your personal details.

 

HB


Illegitimi non carborundum

 

 

 

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