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    • Yep it's absolutely shocking, I hope more people take them on and win and hopefully one day their charlatan scheme will crumble.    I was advised on the mediation phone call to await an email with the full write up before emailing hermes my bank details, but I'm still awaiting this email. Advised payment will be made within 14 days. 
    • well had their costs schedule today -ridiculous,   claiming over 5 hours or letter writing twice at £201 an hour -so £2000 in fees alone for that compared to our 1 claimed hour for both of us in reply!   claimed £650 for photocopying trial bundle 122 pages (and was one by admin or secretary not a £200 and hour solicitor   claiming all the hours of attending the hearing even though barrister attending the hearing on their behalf.   absolute joke, unreasonable and not capped at any fast track rates. nor the court fees claimed
    • total charges is approx £96 out of £1680   but actual amount they are claiing is £2k    
    • Part of the Hermes' business model – they sell you a delivery service then botch it and then try to deny responsibility. They sell you an insurance – and then try to renege on it but keeping the money – they then make you work for nearly 5 months to get your money – and then in the end they pay you out but they try to keep back the money you spent trying to get your money back – which is really just enforcing their so-called insurance policy. This is dishonest. It is very clearly cheating their customers. I don't believe that the senior executives don't know about it. But hey, what do they care?
    • Excellent. Well done. I'm pleased for you. Yes they always try to claw back something – to satisfy their sense of pride. The money should get to you pretty quickly – they obviously don't use Hermes to deliver it.   Thanks in advance for any donation – but wait until you get the cash before you start chucking it around!
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    • I sent in the bailiffs to the BBC. They collected £350. It made me smile.
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    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
       
      I opted for mediation, and it played out very similarly to other people's experiences.
       
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
       
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
       
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
       
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
       
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
       
      Many thanks, stay safe and have a good Christmas!
       
       
        • Thanks
    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
      • 1 reply
    • Natwest Bank Transfer Fraud Call HMRC Please help. https://www.consumeractiongroup.co.uk/topic/428951-natwest-bank-transfer-fraud-call-hmrc-please-help/&do=findComment&comment=5079786
      • 33 replies

Smart Parking Reg Number Incomplete Blue Badge Holder


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Some advice please.

 

My severely disabled daughter (uses an electric wheelchair) and her carer used a car park in Exeter in a Smart Parking car park, but the carer only entered the last 3 letters of the car reg. This is most probably because in our local council car parks you only need the last three letters.

 

The letter states we did not purchase a ticket or it was insufficient time.

 

I still have the ticket and photographic evidence that we paid and parked, so I appealed on their behalf. The appeal was on the grounds that we did not enter the full reg and they are upholding the PCN!!

 

Today we received a letter from a debt recovery company DRP.

 

Any advice as to how to proceed would be appreciated as I feel that this is really harsh.

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Probably the best thing you can do is read some other threads about Smart Parking and DRP. One example is here: https://www.consumeractiongroup.co.uk/forum/showthread.php?487232-Smart-Parking-Charges-Haven-Banks-Retail-Park-Exeter

 

Once you've done that, come back with any specific questions you have. I have no direct experience of this particular firm, but all the advice seems to be to totally ignore them. Appeals are never upheld - their business model would fail completely if their charges were fair or reasonable - and they rely on people paying without question.

RMW

"If you want my parking space, please take my disability" Common car park sign in France.

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ignore dr+ a DCA is not a bailiff.

 

just ignore everything until or unless you get a letter of/before claim' from one of their favourite fake/tame paperonly solicitors

then comeback here.

 

the fact that their ANPR system is not upto the job of working out mis-matched reg no's or incomplete ones is not your problem!!

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Shouldnt have appealed really. However thats in the past. Smart always make mistakes. ALWAYS. Do what dx says and youll be fine. If you can, go get photos of the signage around the car park, as its almost guaranteed that the signage isnt compliant with regulation.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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Hi

I am assuming you are out of time to appeal to POPLA. Did (not so) Smart Parking give you a code to use?

 

Ignore DR+. They can do nothing to you however if a Letter Before Claim/Action arrives, that is the time to deal with it. Putting in the wrong reg number or making a mistake means nothing. The parking period was paid for so Smart have no loss to claim. Telling people to put their full reg number in properly or a charge will be issued also means nothing as if it went to court (which I doubt) any sensible judge would see right through this ploy and dismiss the claim.

 

Please say this wasn't Haven Banks for a change :jaw:

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

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they have already appealed....

 

please complete and understand this:

 

https://www.consumeractiongroup.co.uk/forum/showthread.php?462118-Have-you-received-a-Parking-Ticket-(1-Viewing)-nbsp

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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