They refer to the ID in their statement (Para 19)....
Para 6 is all one statement....broken into extension paragraphs
Paragraph 5 is the killer...I have never tried it in mobile contracts before..lets see what the court thinks.
Don't touch them owe me £500 since January 2019 make excuse after excuse. Seem they always have software problems sending money out. Keep saying they will call back or email nothing been chasing it now for 6 mths the phone staff always have the same banter we will chase it up and get back to you then nothing!