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Parcel delivery insurance is prohibited under section 57 – Consumer Rights Act – Read about It Here and in The Times. ×


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    • Micky the Hippo
      Vanquis CC, debits after account was 'closed'

      By Micky the Hippo · Posted

      Howdy, I had a short lived credit card with Vanquis that I did not need. I paid it off in full and called them and closed it with the person at the other end. 2 months later they started sending me messages about late payments, I called them and to find out that the card had not been closed in error and 6 weeks after it should have been closed they paid a google debit of £560. I hit the roof and made a formal complaint that took them well over a month to respond to. They agreed they were at fault, refunded all late payments fees and offered me £100 in compensation. However they said the debit amount stood as 'I had benefit from it' and I should get a refund from google. I hit the roof again but they have stuck to their guns. The debit from google is a genuine one but I wanted to dispute it with google so closed the card so they would have to engage with me. But surely that's neither here nor there surely? What is the next step? Ombudsman takes forever doesn't it?  thanks in advance
    • FTMDave
      UKPPO CCTV Capture PCN - Parked in Electric Bay - Tesco Express 212 Manchester Road, Kearsley, Bolton, BL4 8PZ.

      By FTMDave · Posted

      Yes, it struck me this morning that I'd got it wrong    - no involvement of UKPPO in any previous Tesco thread    - there would have been an entrance sign to a Tesco car park    - CCTV isn't something associated with Tesco car parks. Presumably whoever runs the car park has put CCTV at the electric, and probably BB, areas, done absolutely nothing to stop abuse, and then rubs their hands in glee every time the CCTV catches a motorist out. You can pay £60 and this will go away. Or you can defy UKPPO and rely on their non-respect of POFA, consideration period, etc., should they be daft enough to do court later down the line.  We would support you all the way.
    • mystic_bertie
      UKPC/DCBL ANPR PCN - appealed PAPLOC Now Claimform - Mcdonalds Bristol Patchway, 562 BS34 5TQ

      By mystic_bertie · Posted

      Good evening folks, i have my hearing tomorrow at 3pm. I have never been to court for a civil matter, what is likely to happen  and what do i need to do?  I plan on going straight from work, i finish at 2pm, it will take about half an hour to get there, does that sound ok? I called the court late this afternoon, sadly i was too late in the day and the office was closed.  
    • EvaHague
      Dubai debt transferred from IDR to J&P

      By EvaHague · Posted

      This is kind of related but does anyone know since I have this ban from entering UAE because of my loan, can I visit Qatar? 
    • ProperDribbly
      Potential problem with Royal Mail.

      By ProperDribbly · Posted

      Thank you for that i thought id just ask as i was unsure.  Just hope its returned to me and doesnt spend the rest of its life going back and forth to Singapore  

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      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Parcel delivery insurance is prohibited under section 57 – Consumer Rights Act – Read about It Here and in The Times.

Breach of Data Protection

Clear33
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Clear33

Clear33

Posted
Posted

I have a friend who has been messed around by a company for over a year regarding a potential debt issue

when he expressed that the added strain of the length of time he had been waiting for their replies and dealing with the issue and misinformation he had been given had made him feel suicidal. He was expressing how bad their service was.

 

A month later, after he sent the letter, he received a call from the police.

He had to explain that he was not going to kill himself and had never had that intention either and when was this a police issue?.

 

The company had coldly reported him and not sent any warning of this to my friend.

He just received the call out of the blue.

 

If he had not happened to have been around, apparently a police car would have been sent around.

He was distressed by this and has never had anything to do with the police before and certainly not police cars outside his home.

He said it felt like an act of bullying on the companies behalf.

 

Not only was this a breach of data protection during a conversation with a company, but surely this can't be the correct thing to do?

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labrat

labrat

Posted
Posted

Not sure on the data issue but I had the same thing with a work stress issue (expect the police turned up)

Please note:

 

  • I am employed in the IT sector of a high street retail chain but am not posting in any official capacity,so therefore any comments,suggestions or opinions are expressly personal ones and should not be viewed as an endorsement or with agreement of any company.
  • i am not legal trained in any form.
  • I have many experiences in life and do often use these in my posts

if ive been helpful kick my scales, if ive been unhelpful kick the scales of the person more helpful :eek:

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renegadeimp

renegadeimp

Posted
Posted

Prob as a duty of care. He stated it to them so they reported it to be on the safe side. If he had done something, and they were found to be blamed by your friend, theyd be in a world of trouble. its Nothing at all to do with data protection.

 

Which company was it?

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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Clear33

Clear33

Posted
  • Author
Posted

Its a loan company. Sorry not a work thing.

 

My older training is that he should have been sent an email sympathetic or not, clarifying the statement and/or offering suitable helplines eg. Samaritans. This would sometimes occur on live calls where I used to work. We would NEVER put the phone down and call the police. WTF?? 1984. Plus in this instance the police rung ONE MONTH after the letter was sent.

 

I thought it must be breach of data protection because something he said as a passing comment within a confidential letter, really as expressing a bad service, has been breached and is now on police record! He wants to make a complaint. Not only does he feel violated and as though it was a form of bullying - it had the potential to make things worse and made him feel like a criminal. It was really, really cold and devoid of any real help.

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fkofilee

fkofilee

Posted
Posted

So lemme get this right - A DCA sent the Police round to check on their "Victim" for their "Wellbeing"?

Or to check that it's victim was still alive to pay for the upcoming Easter Party?

 

I feel for your friend... It would send me in a tizzie - That I do know...

 

From a policy perspective - I would consider that the DCA could be challenged under DPA / GDPR

 

We could do with some help from you.

 

Have we helped you ...?         Please Donate button to the Consumer Action Group

 

**Fko-Filee**

Receptaculum Ignis

 

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Clear33

Clear33

Posted
  • Author
Posted

Yes the issue was over a debt and a the loan company had been messing him around for well over a year.

 

Don't understand how it can possibly be a police matter. And how this can not be a breach of data protection.

 

Cold, heartless, company.

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renegadeimp

renegadeimp

Posted
Posted

Exactly how can it be a dpa issue? Because it isnt. They havent revealed any info. All theyve done is reported someone who said they want to end their life. If you contacted your bank, and said the same thing, your bank would do that as well.

 

i cant stand most loan companies or DCA's but in this instance they are doing what most companies would do.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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edjama

edjama

Posted
Posted

Article 6 (1)(d) of the GDPR allows them to inform the police "processing is necessary in order to protect the vital interests of the data subject or of another natural person;"

 

 

I think it was in your friends vital interests that his welfare was made a priority.

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Clear33

Clear33

Posted
  • Author
Posted

I can't agree. Sharing a feeling is not the same thing as a statement of intent such as "I am going to kill myself" or "I am killing myself" for one thing. Then, that was shared one month earlier with no further contact until the police phone call. There was no actual help, it just left him feeling quite bad therefore his welfare was made worse. It was only luck that he answered the phone or he would have had the police banging on his door.

 

Finally, since when did this become a police issue. Why not simply send the number of a helpline to call if he felt the need? Therefore something he shared within a confidential letter as a way to express a bad service, a figure of speech, became a recorded police matter - how is that not an unnecessary data breach.

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renegadeimp

renegadeimp

Posted
Posted

Sadly it doesnt matter if you agree or not. The law is clear on this. The police acted upon a report of a person saying to someone that they feel or will kill themselves. They wont ignore that.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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renegadeimp

renegadeimp

Posted
Posted

Again, theres no data protection breach. Whatsoever. If you think there is, by all means challenge them on it. You wont get very far. See post #10

 

http://www.privacy-regulation.eu/en/article-6-lawfulness-of-processing-GDPR.htm

 

https://ico.org.uk/for-organisations/guide-to-data-protection/guide-to-the-general-data-protection-regulation-gdpr/lawful-basis-for-processing/vital-interests/

 

Now you have the info, its up to you what you do with it. Goodnight and good luck whichever way you decide to go.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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