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    • Who is the insurance company?  They sound terrible.     Whilst I can understand that asking if he had any alternative cover* that would be more suitable in the circumstances might be a reasonable question, I can't for the life of me see what business it is of there's to ask why he cancelled his previous contents insurance or whether or not he's recently had an operation.   I presume that when he bought the insurance and they took his money they weren't interested in why he'd cancelled his previous insurance or whether he'd recently spent any time in hospital, so why would they need to know now?   I'd be inclined to write back to them and say you've supplied all the information necessary to make a claim and that if they don't pay up you'll be making a formal complaint and will take it to the ombudsman if necessary.  But before doing so, wait to see what others suggest.   *When they asked him if he had any alternative insurance cover he should simply have told them that he didn't - which would have been true.  But by volunteering too much information he may have unintentionally made the circumstances look "suspicious" to the insurance company.
    • My son's bike was stolen on a trip to London.  He had locked it for 12 hours to a bike rack, using an approved lock and through the frame.  Bike rack is covered by two sets of CCTV. The bike insurance was taken out two weeks ago. The insurance company are being extremely difficult because the theft has happened within two weeks of taking out the policy. They asked my son if he had any insurance that would cover it and he said he didn't but had had home contents insurance back until January which he cancelled due to having an operation.   The insurance company are trying to imply that he was neglectful or couldn't afford that insurance, cancelled it, and took out cheaper insurance for his bike. They have asked for proof of his operation. The operation took place in February.  The first insurance was cancelled in March. The new bike insurance was paid for in early May and covered the bike from the date it was paid for. The trip to Glasgow was booked in April, my son stayed at a hotel booked in April, researched for "secure" places to lock bikes (with CCTV), emailed hotels asking if they had secure places for bikes. The bike was insured during my son's stay in London.   The insurance told my son that if he didn't provide proof of his operation back in February (three months before the bike theft and three months before the new cycle insurance was purchased) they would refuse the claim.   They have also said that they believe he cancelled his home insurance because he "couldn't afford it" and bought cheaper insurance to cover the bike.   However he has never said this.  He travelled to London and stayed in a fairly expensive hotel for 1 night which would disprove that hypothesis.   The insurance company keep ringing him up and saying they are recording the call.  I suspect they are fishing for things he will say during the telephone conversation for them to go away and analyse and refuse the claim.   I am feeling very upset by this situation.  My son loved his bike, he had it for 7 years and because of his illness he can't get a driving licence so it's his only form of transport and helps greatly with his condition (managing long term mental health by going for relaxing bike rides).  I understand that the policy is very early in its inception (purchased less than 3 weeks ago) but the bike is still covered.   Any tips or advice, please?
    • Dx I won't be leaving it till the last minute for the OH, she wouldn't let me for a starter.  I'll get on reading further.
    • You never were going to Northampton its not a real court, just a bulk robotic processing centre.   so await the time and date of the hearing, and start reading up now on witness statement examples 100's here. Please dont leave it for us to sort out 5 days before submission deadline when you get it!!
    • Youve left your name showing.   quite correct, if there is no ccj   Are all your old addresses showing as linked addresses on your credit files?   Not a lot they can do anyway even if their is, it would be for an old address and nothing to do with your present landlord so zero right of forced entry.   Dx
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got someone else's statement mixed up with mine


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Well title says it all really .. have received my microfiche info from Abbey and there is a rogue sheet with someone else's info on it. Not much info, but hey ho.


i am sending it back to Abbey with a letter requesting some of my statements which I am missing (I have rec some from 00 - 05, and the last year, but they missed the chunk inbetween which coincidentally has alot of charges on them!) :mad: :mad:


Anybody good with the legalities could help me word the letter to express my SHOCK and OUTRAGE that they could jeopardise someone's privacy like that :shock::D:p

Apple x

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this seems to be happening to alot of people, I got someone else's too, I sent it to the person in question as their address was on it and sent a letter to capital one too. Anyway apparently there are issues regarding it being Abbey's property and it needs to be returned to them.


Barclaycard Student credit card £400 partial refund received, S.A.R -

Open & Direct Finance- extortionate, cca to Rockwell debt collection they ran away, now with Bryan Carter, no cca 17/03/08 sent back to Open

Pugsley v Littlwoods, have not received the signed credit agreement only quoting reg of 1983

Pugsley v Fashion World JD williams, 17/03 2008 Debt Managers returning file to JD williams as they could not supply the credit agreement

Capital one MCOL Settled in full

Smile lba settled in full

advice is given informally and without liability and without prejudice.


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The statement I received didn't have an address on, just the account number so I just returned it to Abbey in a sealed envelope & said that i was shocked at them treating our info so slapdash-ily

tut tut very unimpressive though isn't it?

Apple x

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  • 2 months later...

The same thing happened to me. But the grief was compounded when I had realised that the £5k cheque deposit was on the statements that didn't belong to me. Not impressed. There are no contact details for the other person either so I will have to return the statements to Barclays and maybe fulfill the nagging temptation to report this to the Information Commissioner.

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my husband recieved a letter from nationwide telling him that they had accidently sent his account number and surname to another customer, they still havent sent his statements to him, does anyone know how i should respond to thier letter as we only got it yesterday

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Ask for a new account immediately and complain to the Information Commissioner.


Do not close your old account until you have the new account.

One of our users reported that in similar circumstances he was asked to close the account first. he did so and a few weeks later it dawned on him that they weren't going to give him the new account.


It is a good opportunity to get rid of troublesome accounts but letting the customer be the one to close the account.


Insist on receiving the arrangements for the new account and moving to it in writing.

Complain to the FOS if there is any monkey business.


Do not expect your bank to deal honestly or fairly with you if they think that you will be bring a bank charges claim.


Don't forget that nationwide on the BBC last week said that customers who received bank charges were "serial abusers" of their accounts.


You can't expect much straight-dealing from people who hold those kinds of views and are prepared to express them on National Radio.

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Thanks for the help bankfodder, I am writing to them now, demanding a new account number, and informing them that hubby will not be making any transactions on account till new account number arrives, so any transactions should be deemed as fraudulent, Luckily there is only £132 actually in the account.

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