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mpolly99

link chasing co-op loan debt - Co-op want sigs to comply with sar

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Evening,

 

I requested a SAR from Co-op, I had a loan from them several years ago. I gave my name, address from when I made the application and the reference number from the loan.

 

They have replied to me saying they are unable to verify my signature(s) after checking my records.

 

They have asked my to provide photographic ID in order to investigate the matter further.

 

Is this normal? Has anyone experienced this with Co-op? I've requested SAR from other places with no issues.

 

Many thanks

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have you moved since opening the account and why did you send the SAR?

 

moved to the co-op forum.

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It is quite reasonable for them to want to verify your identity and under the legislation they are entitled to do so.

 

if you have provided them with a signature which doesn't match up to the one they have on their records then it certainly seems normal that they would want to double check.

 

On the other hand, if they are simply attempting to verify an identity which they clearly have on their file and they are happy to write you about any other matter then one might say that they are being obstructive.

 

Do you have still have an account with them and are you at the same address?

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Thanks for the replies. I no longer have an account with them, I am at another address now. I haven't provided any signatures, the only signature they might have is from the CCA.

 

I wasn't sure if they were trying to get hold of my signature so they can stick it on a CCA and enforce it.

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well you've moved.

you should else they don't know you from adam.

 

banks don't copy sigs only DCA have been thought to do that.

 

so why did you sar

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then you should be sending link a CCA request

what you get and hold from an sar is your data and you keep it to yourself.

 

when did you last pay this?

 

 

thread title updated

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just type no need to hit reply with quote

thread tidied.

 

when did you send the CCA?

 

theres no harm in sending co-op sigs but I bet that wont resolve the issue

send CTAX bill copy too.

 

dx

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