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we have always had pre-payment meters as they are easier to run being on a low income

 

a year or so ago, could be longer, we had an eon smart meter put in for the electric, at the time we had the old style key that you had to take to a shop to top up, the key goes back into the meter and that tops it up

 

so a smart meter was in, and we could "top up" online, pretty good.

 

 

around two weeks ago the smart meter was just showing "000s" everywhere, for the time, and all readings

 

over the last couple of months the eon website was really terrible to use too, payments were being made but not going to the meter etc

 

we tried to make a top up last night, just got a circle while the page was loading, nothing happening, we checked the online bank and payment went through

 

then this morning the electric went off

 

after ages on the phone, they gave me a code to enter into the meter, this got us back on

 

but smart meter display still showing no info

 

 

my other half the account holder rang them this evening, we need a new smart meter, and how stupid is this........

 

we cant have one meter swapped for another

 

they have to install an old type meter with key first

 

and then come back another time to put another smart meter in

 

 

SO MUCH FOR PROGRESS!!

 

its a good exercise in time wasting though

 

I think more than likely, we will stick with the key meter.

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Simply to protect yourself I would make sure that you take photographs of any incorrect readings et cetera on the meter – and also make sure that you have followed our customer services guide and you are recording the calls that you are having with them – although I notice that you have been here since 2011 so you know to do that already. Good job.

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Get a an old meter fitted and stick to it.

Many threads here and other forums about how stupid these smart meters are.

 

+1

Dont let them downgrade you to a 'smart' meter again if you are lucky enough to get rid.

 

 

Also ask them how they will confirm that this clearly malfunctioning 'smart' meter hasn't overcharged you

and if they say did you keep your readings, say you were told one of the benefits of smart meters was that you didn't have to - the meter did it all for you, and anyway - how would you know if it was running right or 10% fast or even more.

 

 

Perhaps Malc, the EON rep on site here can help you?

https://www.consumeractiongroup.co.uk/forum/member.php?323098-E-ON-Company-Rep-Malc

 

Please keep us posted.

 

 

Ah . EON claim

"Your meter has friendly disconnection times where you’ll still get electricity even if you run out of credit during these times."

https://www.eonenergy.com/for-your-home/your-account/smart-meter-booking-tool

"vacuous and economically illiterate" "Moral emptiness and epidemiological stupidity”

“veil of ignorance” "unrepentant and inveterate liar" 

Boris Johnson Mendex est

 

“The failure of the cheerleaders of Brexit to acknowledge the consequences of Brexit as due to Brexit remains remarkable.” - David Schneider

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we have always had pre-payment meters as they are easier to run being on a low income

 

a year or so ago, could be longer, we had an eon smart meter put in for the electric, at the time we had the old style key that you had to take to a shop to top up, the key goes back into the meter and that tops it up

 

so a smart meter was in, and we could "top up" online, pretty good.

 

 

around two weeks ago the smart meter was just showing "000s" everywhere, for the time, and all readings

 

over the last couple of months the eon website was really terrible to use too, payments were being made but not going to the meter etc

 

we tried to make a top up last night, just got a circle while the page was loading, nothing happening, we checked the online bank and payment went through

 

then this morning the electric went off

 

after ages on the phone, they gave me a code to enter into the meter, this got us back on

 

but smart meter display still showing no info

 

 

my other half the account holder rang them this evening, we need a new smart meter, and how stupid is this........

 

we cant have one meter swapped for another

 

they have to install an old type meter with key first

 

and then come back another time to put another smart meter in

 

 

SO MUCH FOR PROGRESS!!

 

its a good exercise in time wasting though

 

I think more than likely, we will stick with the key meter.

 

Hello levemir and I'm sorry your smart Pay As You Go meter developed a fault.

 

I'm not technically trained so don't know what would've caused your meter to fail. We've a specialist smart Pay As You Go team who will be happy to give you more information (contact details are on our website).

 

They'll also be able to talk to you about why we need to fit an older style Prepayment meter instead of a like-for-like smart meter. I agree, this does seem strange. The technology has changed since we first installed your smart meter and I suspect it's linked to that. Guessing here and could be completely wrong. As I say, our specialists will be able to tell you why.

 

No problem if you want to stay with the key meter just installed. Smart meters are optional and you can refuse future request to have one if you wish.

 

Sorry again for the hassle levemir.

 

Malc

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We've a specialist smart Pay As You Go team who will be happy to give you more information (contact details are on our website).

 

Perhaps a link for a customer who has been having problems with your website (as stated) would help Malc?

 

 

I went to look but half your site hits my crap filters so doesn't work well at all. Including 'equitystory.com' and 'lpsnmedia.com' which were default blocked ... whatever they have to do with interacting with your customers ...

 

 

Nice big shiny 'Get a SMART meter' straight in your face to add insult to injury for people with problems with SMART meters though ... Nice one :roll:

"vacuous and economically illiterate" "Moral emptiness and epidemiological stupidity”

“veil of ignorance” "unrepentant and inveterate liar" 

Boris Johnson Mendex est

 

“The failure of the cheerleaders of Brexit to acknowledge the consequences of Brexit as due to Brexit remains remarkable.” - David Schneider

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Perhaps a link for a customer who has been having problems with your website (as stated) would help Malc?

 

 

I went to look but half your site hits my crap filters so doesn't work well at all. Including 'equitystory.com' and 'lpsnmedia.com' which were default blocked ... whatever they have to do with interacting with your customers ...

 

 

Nice big shiny 'Get a SMART meter' straight in your face to add insult to injury for people with problems with SMART meters though ... Nice one :roll:

 

Clicking on the contact us did nothing at all for me.

"vacuous and economically illiterate" "Moral emptiness and epidemiological stupidity”

“veil of ignorance” "unrepentant and inveterate liar" 

Boris Johnson Mendex est

 

“The failure of the cheerleaders of Brexit to acknowledge the consequences of Brexit as due to Brexit remains remarkable.” - David Schneider

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  • 2 weeks later...

Did you get any way toward solving your issues levemir?

"vacuous and economically illiterate" "Moral emptiness and epidemiological stupidity”

“veil of ignorance” "unrepentant and inveterate liar" 

Boris Johnson Mendex est

 

“The failure of the cheerleaders of Brexit to acknowledge the consequences of Brexit as due to Brexit remains remarkable.” - David Schneider

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  • 5 weeks later...
  • 2 weeks later...
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