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    • The issue with phone claims, is that UC is not designed for this. Given that it probably won't be redesigned away from being a digital platform,  it will remain the case that phone claims are a rare exception.   Problem with phone claims, is that the claimant is being expected to answer questions, which they might not be sure about. If the claimant does not have answers and needs to check information, they have to phone back. Then they get to the next section about something else they don't have information on etc etc.   DWP, Councils, CAB and organisations that help benefit claimants are going to be very busy during the managed migration process. I know that Parliamentary select committees have done several reports on this, which I think it one reason for the 10,000 pilot trial.  When the focus is on migrating existing benefit claimants, it may then be more difficult for new claimants to obtain the help they may require. Government are going to have to think about the resources they need to put in to make Universal Credit work, for both new claimants and those migrating from other benefits.        
    • Did you ever have the car on a street while it was untaxed ?   The answer will be yes.   In your situation, I think you had to buy the car tax, the same day as you bought the car. Either online or at a post office.   You did not do that and the letter suggests evidence of the car being on a street on a day it was not taxed. Ask for evidence if you want, but I would suggest you pay the penalty first to avoid further actions and then query evidence afterwards.     
    • Thank you for your responses. Can I ask them to send proof that I was on that street? And would it make no difference anyway, since even if I wasn't on that street I evidently hadn't taxed it on the day in question? 
    • PLEASE NOTE - template letters from our library should not be reproduced on the open forums. If you would like to let people know the wording of your letters simply link to the Letter in question.
    • you MUST SIGN an SAR if it is going to the original Creditor...- PLEASE READ POST 2 ALSO... 
  • Our picks

    • Future Comms issues. Read more at https://www.consumeractiongroup.co.uk/topic/416504-future-comms-issues/
      • 3 replies
    • This is a bit of a lengthy one but I’ll summerise best as possible.
       
      THIS IS HOW THE PHONECALL WENT 
       
      I was contacted by future comms by phone, they stated that they could beat any phone contract I have , (I am a limited company but just myself that needs a business phone and I am the only worker) 
      I told future comms my deal, £110 per month with a phone and a virtual landline, they confirmed that they could beat that, £90 per month with a phone , virtual landline  they also confirmed they would pay Vodafone (previous provider) the termination fee. As I am in business, naturally I was open to making a deal. So we proceeded. 
      Future comms then revealed that the contract would be with PLAN.COM and the airtime would be provided by 02, I instantly told them that this would break the deal as I have poor 02 signal in the house where I live as my partner is on 02 and constantly complaining about bad signal
      the salesman assured me he would send a signal booster box out with the phone so I would have perfect signal.
      so far so good.....
      i then explained this is the only mobile phone I use for business and pleasure, so therefore I didn’t want any disconnection time in the slightest between the switchover from Vodafone to 02
      the salesman then confirmed that the existing phone would only be disconnected once the new phone was switched on.
      so far so good....
      • 14 replies
    • A shocking story of domestic and economic abuse compounded by @BarclaysUKHelp ‏ bank complicity – coming soon @A_Gentle_Woman. Read more at https://www.consumeractiongroup.co.uk/topic/415737-a-shocking-story-of-domestic-and-economic-abuse-compounded-by-barclaysukhelp-%E2%80%8F-bank-complicity-%E2%80%93-coming-soon-a_gentle_woman/
      • 0 replies
    • The FSA has announced large fines against DB UK Bank Limited (trading as DB Mortgages) - DeutscheBank and also against Redstone for their unfair treatment of their customers.
      Please see the links below for summaries and full details from the FSA website.
      It is now completely clear that any arrears charges which exceed actual administrative costs are unfair and therefore unlawful.
      Furthemore, irresponsible lending practices are also unfair and unlawful.
      Additionally there are other unfair practices including unarranged counsellor visits - even if they have been attempted.
      You are entitled to refuse counsellor visits and not incur any charges.
      Any charges for counsellor visits must not seek to make profits. The cost of the visits must be passed on to you at cost price.
      We are hearing stories of people being charged for counsellor visits for which there is no evidence that they were even attempted.
      It is clear that some mortgage lenders are trying to cheat you out of your money.
      You should ascertain how much has been taken from you and claim it back. The chances of winning are better than 90%. It is highly likely that the lender will attempt to avoid court action and offer you back your money.
      However, you should ensure that you receive a proper rate of interest and this means that you should be seeking at least restitutionary damages - which would be much higher than the statutory 8%.
      Furthermore, you should assess whether the paying of demands for unlawful excessive charges has also out you further into arrears and if this has caused you further penalties in terms of extra interest or any other prejudice. This should be claimed as well.
      If excessive unlawful charges have resulted in your credit file being affected, then you should take this into account also when working out exactly what you want by way of remedy from the lender.
      You should consult others on these forums when considering any offer.
      You must not make any complaint through the Ombudsman. your time will be wasted, you will wait up to 2 yrs and there will be a minimal 8% award of interest and no account will be taken of any other damage you have suffered.
      You must make your complaint through the County Court for a rapid and effective remedy.

      http://www.fsa.gov.uk/pages/Library/Communication/PR/2010/120.shtml
      http://www.fsa.gov.uk/pubs/final/redstone.pdf
      http://www.fsa.gov.uk/pubs/final/db_uk.pdf
       
      http://www.fsa.gov.uk/pages/consumerinformation/firmnews/2011/db_mortgages.shtml
      Do you have a mortage arears claim to make? Then post your story on the forum here
        • Like
      • 0 replies
letsgetitsorted

Economy Energy, gone bust ...old card not working..**resolved**

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We are on pay as you go both gas and electric and until the meters packed up electric on 31st Dec and then the gas on monday.

everything was ok.

 

the electric meter packing up left us with no electric at all and because EE were having their break they thought it would be a good idea not to have an emergency number..

I ended up speaking to SSE who came out 30 mins later to check the power into the house as they said just in case its a fault their side.

 

it wasn't,

it was a faulty meter,

SSE electrician got authority to bypass meter.

we then spent from 2nd jan to Tuesday 8th trying to get the meter sorted.

 

it was changed on the 8th after they reported us to SSE for unauthorised meter bypass,

which wasn't the case,

the meter was changed for a key meter.

 

the gas meter packed up on Monday this week,

and after lots of phone calls,

they sent someone to change the meter on tuesday.

that was changed for a card meter. no card left and no key left.

 

now EE have gone to the wall,

and ofgem who`s advise is to stay put until they change us over,

but where does that leave us without any means to top up our gas or electric..

 

.anyone have any suggestions have tried ofgem on their Facebook page but still waiting for a response...…

.thank you

Edited by dx100uk
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Rather than contact them that way better off ring them first thing in the morning.


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in the back of my head I believe that you can get emergency keys and cards from any paypoint retailer.


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yes you can

 

https://paypoint.com/


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Luckily as you've been here since 2009 you are fully aware that you never call these people without a call recorder and so you will have been recording all your phone calls. The recordings will be extremely useful to you later on when you start showing them that in fact you were authorised to carry out the bypass.


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Luckily as you've been here since 2009 you are fully aware that you never call these people without a call recorder and so you will have been recording all your phone calls. The recordings will be extremely useful to you later on when you start showing them that in fact you were authorised to carry out the bypass.

when the meter compliance chap came round, he confirmed it was sse that did the Bypass and that Economy would be getting the full bill for everything...

 

Rather than contact them that way better off ring them first thing in the morning.
unfortunately tried that then just ended up in a long queue with CAB, so will try again today.

 

in the back of my head I believe that you can get emergency keys and cards from any paypoint retailer.
thank you, will go up there today and see if i can get a card to do gas at least.

 

thank you all for your responses, will let you know how i get on ...cheers

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whats cab got to do with it??

Edited by Andyorch
Edited

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whats cab got to do with it??

that i do not know, but just tried Ofgem and transfered through to CAB

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Finally sorted me thinks, phoned Ofgem, was transfered to CAB who then said they have a couple of working numbers for Economy, 10 mins later Economy phoned with the codes i need to go to local paypoint to get key and card......therefore if anyone is in the same boat be worth following that route to get to speak to Economy

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bingo....not so useless CAB...

 

well done


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I've just heard from OVO Energy that Economy Energy has ceased trading and OVO have taken over customer supplies.

 

:-)


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my post of 11th was incorrect not finally sorted, well until today anyway,

 

i had to go get card from shop,

they gave me one

put code in machine to activate the card and the code was not accepted.

 

went back home phoned them,

no joy office closed,

waited till next day by which point we ran out of gas,

 

by this point had an email to say ovo had taken over economy,

i phoned them,

they gave me a code to get a key for electric and said the key will have £25 credit to cover the credit i lost with economy,

gave me a code for the gas,

the card was collected from a specific shop,

got home card not working

 

phoned them yesterday ( out of gas at this point)

they sent engineer to put credit on meter,

gave us a code to collect gas card and also reimbursed us for the gas we lost with economy...

 

card picked up today everything now working and we have good credit on both meters …

.thanks guys

Edited by dx100uk
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glad its resolved.

 

thread title updated.

 

dx


PLEASE DONT HIT QUOTE IF THE LAST POST IS THE ONE YOU ARE REPLYING TOO.

MAKES A THREAD TWICE AS LONG TO SCROLL THROUGH!

please do not post jpg images directly to a topic..USE PDF ....READ UPLOAD.

 

WE CAN'T GIVE ADVICE BY PM - IF YOU SEND ME A LINK TO YOUR THREAD - I WILL BE HAPPY TO OFFER HELP THERE

Single Premium PPI Q&A Read Here

Reclaim mis-sold PPI Read Here

Reclaim Bank Account, Loan & Credit Card Charges Read Here

The CAG Interest Tutorial Read Here

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so is we DX only taken 18 days to get it sorted, many thanks for the support

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