Jump to content
letsgetitsorted

Economy Energy, gone bust ...old card not working..**resolved**

Recommended Posts

We are on pay as you go both gas and electric and until the meters packed up electric on 31st Dec and then the gas on monday.

everything was ok.

 

the electric meter packing up left us with no electric at all and because EE were having their break they thought it would be a good idea not to have an emergency number..

I ended up speaking to SSE who came out 30 mins later to check the power into the house as they said just in case its a fault their side.

 

it wasn't,

it was a faulty meter,

SSE electrician got authority to bypass meter.

we then spent from 2nd jan to Tuesday 8th trying to get the meter sorted.

 

it was changed on the 8th after they reported us to SSE for unauthorised meter bypass,

which wasn't the case,

the meter was changed for a key meter.

 

the gas meter packed up on Monday this week,

and after lots of phone calls,

they sent someone to change the meter on tuesday.

that was changed for a card meter. no card left and no key left.

 

now EE have gone to the wall,

and ofgem who`s advise is to stay put until they change us over,

but where does that leave us without any means to top up our gas or electric..

 

.anyone have any suggestions have tried ofgem on their Facebook page but still waiting for a response...…

.thank you

Edited by dx100uk
spacing

Share this post


Link to post
Share on other sites

Rather than contact them that way better off ring them first thing in the morning.

Share this post


Link to post
Share on other sites

in the back of my head I believe that you can get emergency keys and cards from any paypoint retailer.

Share this post


Link to post
Share on other sites

Luckily as you've been here since 2009 you are fully aware that you never call these people without a call recorder and so you will have been recording all your phone calls. The recordings will be extremely useful to you later on when you start showing them that in fact you were authorised to carry out the bypass.

Share this post


Link to post
Share on other sites
Luckily as you've been here since 2009 you are fully aware that you never call these people without a call recorder and so you will have been recording all your phone calls. The recordings will be extremely useful to you later on when you start showing them that in fact you were authorised to carry out the bypass.

when the meter compliance chap came round, he confirmed it was sse that did the Bypass and that Economy would be getting the full bill for everything...

 

Rather than contact them that way better off ring them first thing in the morning.
unfortunately tried that then just ended up in a long queue with CAB, so will try again today.

 

in the back of my head I believe that you can get emergency keys and cards from any paypoint retailer.
thank you, will go up there today and see if i can get a card to do gas at least.

 

thank you all for your responses, will let you know how i get on ...cheers

Share this post


Link to post
Share on other sites

whats cab got to do with it??

Edited by Andyorch
Edited

Share this post


Link to post
Share on other sites

Finally sorted me thinks, phoned Ofgem, was transfered to CAB who then said they have a couple of working numbers for Economy, 10 mins later Economy phoned with the codes i need to go to local paypoint to get key and card......therefore if anyone is in the same boat be worth following that route to get to speak to Economy

Share this post


Link to post
Share on other sites

I've just heard from OVO Energy that Economy Energy has ceased trading and OVO have taken over customer supplies.

 

:-)

Share this post


Link to post
Share on other sites

my post of 11th was incorrect not finally sorted, well until today anyway,

 

i had to go get card from shop,

they gave me one

put code in machine to activate the card and the code was not accepted.

 

went back home phoned them,

no joy office closed,

waited till next day by which point we ran out of gas,

 

by this point had an email to say ovo had taken over economy,

i phoned them,

they gave me a code to get a key for electric and said the key will have £25 credit to cover the credit i lost with economy,

gave me a code for the gas,

the card was collected from a specific shop,

got home card not working

 

phoned them yesterday ( out of gas at this point)

they sent engineer to put credit on meter,

gave us a code to collect gas card and also reimbursed us for the gas we lost with economy...

 

card picked up today everything now working and we have good credit on both meters …

.thanks guys

Edited by dx100uk
spacing

Share this post


Link to post
Share on other sites
Please fill in your quit date here

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.


  • Recently Browsing   0 Caggers

    No registered users viewing this page.



  • Tweets

  • Our picks

    • A shocking story of domestic and economic abuse compounded by @BarclaysUKHelp ‏ bank complicity – coming soon @A_Gentle_Woman. Read more at https://www.consumeractiongroup.co.uk/topic/415737-a-shocking-story-of-domestic-and-economic-abuse-compounded-by-barclaysukhelp-%E2%80%8F-bank-complicity-%E2%80%93-coming-soon-a_gentle_woman/
      • 0 replies
    • The FSA has announced large fines against DB UK Bank Limited (trading as DB Mortgages) - DeutscheBank and also against Redstone for their unfair treatment of their customers.
      Please see the links below for summaries and full details from the FSA website.
      It is now completely clear that any arrears charges which exceed actual administrative costs are unfair and therefore unlawful.
      Furthemore, irresponsible lending practices are also unfair and unlawful.
      Additionally there are other unfair practices including unarranged counsellor visits - even if they have been attempted.
      You are entitled to refuse counsellor visits and not incur any charges.
      Any charges for counsellor visits must not seek to make profits. The cost of the visits must be passed on to you at cost price.
      We are hearing stories of people being charged for counsellor visits for which there is no evidence that they were even attempted.
      It is clear that some mortgage lenders are trying to cheat you out of your money.
      You should ascertain how much has been taken from you and claim it back. The chances of winning are better than 90%. It is highly likely that the lender will attempt to avoid court action and offer you back your money.
      However, you should ensure that you receive a proper rate of interest and this means that you should be seeking at least restitutionary damages - which would be much higher than the statutory 8%.
      Furthermore, you should assess whether the paying of demands for unlawful excessive charges has also out you further into arrears and if this has caused you further penalties in terms of extra interest or any other prejudice. This should be claimed as well.
      If excessive unlawful charges have resulted in your credit file being affected, then you should take this into account also when working out exactly what you want by way of remedy from the lender.
      You should consult others on these forums when considering any offer.
      You must not make any complaint through the Ombudsman. your time will be wasted, you will wait up to 2 yrs and there will be a minimal 8% award of interest and no account will be taken of any other damage you have suffered.
      You must make your complaint through the County Court for a rapid and effective remedy.

      http://www.fsa.gov.uk/pages/Library/Communication/PR/2010/120.shtml
      http://www.fsa.gov.uk/pubs/final/redstone.pdf
      http://www.fsa.gov.uk/pubs/final/db_uk.pdf
       
      http://www.fsa.gov.uk/pages/consumerinformation/firmnews/2011/db_mortgages.shtml
      Do you have a mortage arears claim to make? Then post your story on the forum here
      • 0 replies
    • 30 Day Right To Reject - Vehicle Casualty Report. Read more at https://www.consumeractiongroup.co.uk/topic/415585-30-day-right-to-reject-vehicle-casualty-report/
      • 9 replies
    • I am new here but very glad to find my way here and would welcome any input.
       
      i purchased a brand new campervan conversion from Hillside Leisure (175 miles from our home) on July 26th for £31,000 and, within 48 hours, during a storm, the alarm began to sound incessantly. We could not get it to stop, even after trying everything listed in the manual. We phoned Hillside on Saturday July 28th around 2.00pm. The young man who answered the phone said he would seek the advice of their technician and call us back, which he did. The technician told us that they, Hillside, couldn’t help, but that we should take the van to Nissan (the van is a Nissan) as the fault would lie with one of their components.
       
      • 42 replies
×
×
  • Create New...