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    • Thanks for that. I'll keep you informed
    • agree with all that HB, but biden certainly didn't excel, and difficult as that is with a garbage spouter like the bean stain coloured Trump, it is what he needs to be able to not just handle - but show up as the spoiling garbage it is. Grown ups don't win by allowing spoiled children free reign in their tantrums.   Admittedly the host failed miserably, but Bidens preparedness was clearly sadly lacking.  
    • Good morning I've attached the reply I've received from Marquis in response to my letter of claim.I would like to add a few things that I consider important. I first reported the heater fault on August 3rd. That was the 42 day since purchase, but Marquis had had the van for 12 days so the clock stops as I understand it so it was the 30th day which means that the fault was present when it was sold. They had had one chance to repair and failed to investigate any further. I think the cost that they are refusing to pay are more than reasonable. An offer of a tank of diesel world have settled part of it.   And they are definitely not getting a copy of my bank statement   Although I am sure that I'm not obliged to use the Warranty provided I've been reading my Warranty document and it says it's administered by "A1 guarantee ltd "and they are who I should ring to make a claim.The email address to make a complaint is a "global ins" email. i find it very confusing as in the front of the schedule it says "This guarantee is a non-insured product, any obligation to repair your motorhome will be our sole responsibility. Should we cease to trade, then this product will no longer be valid"      
    • We believe this firm has been providing financial services or products in the UK without our authorisation. Find out why to be especially wary of dealing with this unauthorised firm and how to protect yourself from scammers. View the full article
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    • I’m in desperate need of help
      I bought some clothes online in may through Evans and paid through PayPal
      returned them all seven days later
      I waited the 14days for my refund and no refund came
      I put in a dispute through PayPal but I didn’t get any emails to escalate the case - PayPal closed it. 
      evans said they couldn’t refund the money because PayPal have cancelled the refund because of the open dispute
      I contacted PayPal
      they said the dispute had been closed but Evans at no point had attempted a refund.
      fast forward to today
      I’ve got copies of numerous messages sent to and from twitter messages as it’s the only way I can contact them
      I’ve also contacted their customer service too
      all I get is PayPal have cancelled refund because dispute is still open.
      I have proved that the dispute is closed
      I have got an email saying that if Evans sent the refund they would accept it
      but up until the date I got the email they have not once attempted a refund .
       I have sent them a letter before court email
      I have even offered to have the full refund as a gift card just to get this sorted !
      I’m literally at the end of my tether and don’t know where to turn next !
      i suffer with mental health issues and this is affecting my health and I’d saved the money for a year to buy these clothes as I’m on a low income .

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A shampoo ruined my wife's hair through no fault of her own.

We've been through the letter route.


They only responded once and that was to an email we had also sent, but they acknowledged receipt of the first letter in that email.


Exasperated with their denial of liability,

we're pursuing them through the small claims court.


When I submitted the claim online, the company address I gave was taken from their website contact us page.


I'm now having doubts if this was the correct address to use as

1) their registered company address is different

2) The Royal Mail signed for letters never got marked as delivered

- it was only by chance the email they had sent mentioned they received the first letter (with the photos).


I travelled to their address and saw it was a business unit address possibly used for storage (i.e. a little smaller than a 2 bed terrace).


What should I do now

the 14 days + 5 days for issuing the court notice is nearly up?

They haven't as yet (and are unlikely to) responded to the claim

- it is tempting to just ask for judgement, but then I don't want it thrown out of court or find it impossible to collect from them.


Any advice apart from see an expensive lawyer which would then make it not worth the costs of it all?

Edited by dx100uk
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Check their correct address on companies house website if you have their correct company name.

That way they can't say that they never received your letters, otherwise they wouldn't receive companies house letter as well.

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Check their correct address on companies house website if you have their correct company name.

That way they can't say that they never received your letters, otherwise they wouldn't receive companies house letter as well.


The companies house website lists the company name I used in the money claim under "matching previous names". The name I used I took from their website. The registered company name is the same except they've appended "& Europe LTD" to what I gave.

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If the address you have used is the same and there is only a minor difference in the company name then I don't think you have much to worry about. Even if they object to the error in the company name, this is only a technicality and shouldn't eventually cause any problems.


If you have got a copy of the claim form bearing the County Court stamp then I suggest that you send it to them or even deliver it to the hairdressers business address and then fill out a certificate of service within seven days.


As a matter of interest, a much have you claimed for? How did you calculate the loss?


It could be helpful if you would post up your claim form in PDF format

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Please will you put up the original in PDF format – redacted of course.

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