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    • Thanks for posting the CPR contents. i do wish you hadn't blanked out the dates and times since at times they can be relevant . Can you please repost including times and dates. They say that they sent a copy of  the original  PCN that they sent to the Hirer  along with your hire agreement documents. Did you receive them and if so can you please upload the original PCN without erasing dates and times. If they did include  all the paperwork they said, then that PCN is pretty near compliant except for their error with the discount time. In the Act it isn't actually specified but to offer a discount for 14 days from the OFFENCE is a joke. the offence occurred probably a couple of months prior to you receiving your Notice to Hirer.  Also the words in parentheses n the Act have been missed off. Section 14 [5][c] (c)warn the hirer that if, after the period of 21 days beginning with the day after that on which the notice to hirer is given, the amount of unpaid parking charges referred to in the notice to keeper under paragraph 8(2)(f) or 9(2)(f) (as the case may be) has not been paid in full, the creditor will (if any applicable requirements are met) have the right to recover from the hirer so much of that amount as remains unpaid; Though it states "if any applicable ...." as opposed to "if all applicable......" in Section 8 or 9. Maybe the Site could explain what the difference between the two terms mean if there is a difference. Also on your claim form they keeper referring to you as the driver or the keeper.  You are the Hirer and only the Hirer is responsible for the charge EVEN IF THEY WEREN'T THE DRIVER. So they cannot pursue the driver and nowhere in the Hirer section of the Act is the hirer ever named as the keeper so NPC are pursuing the wrong person.  
    • This is simply a scam site.  It's been shown to be a scam in the national press and on national TV. Please fill in the the forum sticky and upload the invoice you've received. In fact what you have is an invoice, not a fine, a private company doesn't have the power to issue fines.  
    • Moved to the Private Parking forum.
    • Good afternoon, I am writing because I am very frustrated. I received a parking fine from MET Parking Services Ltd , ( Southgate park Stansted CM24 1PY) . We stopped for a quick meal in Mcdonalds and were there fir around 30 mins. We always do this after flights and never received a parking fine before.  Reason: The vehicle left in Southgate car park without payment made for parking and the occupants southgate premises. they took some pictures of us leaving the car. i did not try and appeal it yet as I came across many forums that this is a scam and I should leave it. But I keep getting threatening letters.  Incident happened : 23/10/2023 I did contact Mcdonalds and they said this:  Joylyn (McDonald’s Customer Services) 5 Apr 2024, 12:05 BST Dear Laura, Thank you for contacting McDonald’s Customer Services. I’m sorry to hear that you have received a Parking Charge Notice following your visit to our Stansted restaurant.   We've introduced parking restrictions at some of our restaurants to make sure there are always parking spaces available for customers.   We appreciate that some visits such as birthday parties or large group visits might take longer and the parking restrictions aren't intended to stop this. If you think your stay will exceed the stated maximum parking time then please speak to a manager in advance.   Your number plate is scanned by our Automatic Number Plate Recognition (ANPR) system when you enter our car park, and then again when you leave. If you have overstayed the maximum time allowed, you will not be notified straight away- a Parking Charge Notice will be sent to you via the post.   If you feel that a Parking Charge Notice has been issued in error, please contact our approved contractors who issued the charge in order to appeal the charge. Unfortunately McDonald's are unable to revoke parking tickets- the outcome of the appeal is final and cannot be overturned by McDonald’s.   Many thanks for taking the time to contact McDonald’s Customer Services.   Can someone please help me out and suggest what I should do next?  Thank you 
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Refused a refund - L D James Contractors ***RESOLVED***


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I ordered some luxury vinyl flooring from a company I found on Facebook.

They sent me some samples,

I picked wot I liked,

I gave her the measurements and she gave me a price.

I paid straight away, over £2000

 

The delivery came and instead of 'click' flooring, I received 'stick' flooring

This was a week before xmas.

 

She apologised profusely and arranged to have the wrong stuff collected on the 2nd Jan and the correct stuff delivered the following day.

I told her it was urgent and needed to be the same week as the workmen I have are ready for it.

 

The wrong flooring was picked up on the 2nd.

I have heard nothing

 

today I have been calling and sending messages.

Finally I got a response saying that she was at the hospital with her son and would get someone in the office to chase for me.

I heard nothing back.

 

My workmen have said they are ready for my floor Monday and any later than that will cause works to come to a standstill.

 

I messaged the woman again and told her this and said I'd have to get off somewhere else for Monday so I would like my money back.

She responded saying that they are already paying a 20% charge for the previous cancellation and if I am to cancel now I will have to pay a 30% cancellation charge.

 

No charges have ever been mentioned and there is nothing on their website about cancellation charges.

 

I asked why they are paying 20% when it was the wrong delivery and all she said was she will chase up my order Monday and get back to me.

 

Can she refuse a refund??

 

I have just heard from her again

This is what she has said

 

We aren't holding your money

it's been paid to the wholesalers who would have paid it on to the stockist when they placed the original order.

They will be charged 30% if they cancel this order and they will pass this on to us.

 

I can speak to them Monday and ask them to refund but it will be minus 30% that would be the best I could do and that's only if they agree at this stage.

It's out of my control I'm sorry the order has been placed and paid for.

I will try and speak to someone tomorrow for you.

Edited by dx100uk
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wrong!!

 

its was an online order

you have 14 days to cancel and receive a full refund even if you have no reason than you don't need it now.

within 30 days you can do the same as they sent the wrong flooring.

and it shouldn't cost you anything at all, not even return costs.

 

tell her to read the consumer rights act!!

 

how did you pay for this?

if by a debit card

go do a chargeback with your bank.

she cant argue then.

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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oh dear ..got had that's facebook for you!!

 

well you are entitled to a full refund

the arrangement with her supplier is HER problem.

 

CRA Rules!!

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Ive been told this morning that the £30 delivery charge will definitely not be refunded as a delivery was made and the owner of the company os going to let me know about the 30% cancellation charge!

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Reduce the problem. Receive the refund that they are prepared to give you and then immediately send a letter before claim demanding the rest or else you will sue them within 14 days. Also, if this error has caused you any losses such as additional expenses or costs to paid to the builders then you should claim for that as well.

 

At the expiry of the 14 days, issue the court claim without any further notice and without any hanging around. Don't bluff. Be as good as your word.

 

On the basis of what you say here, the chances of you recovering your full refund plus any losses caused by them are better than 95%.

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Ive been told this morning that the £30 delivery charge will definitely not be refunded as a delivery was made and the owner of the company os going to let me know about the 30% cancellation charge!

 

Cannot refuse a refund of delivery cost as the wrong goods were delivered. If you just changed your mind then you are liable for delivery costs. In this case you should get a full refund.

If you follow Bankfodser's advice and go for a partial refund be very careful and make sure that somewhere in writing to state that you are accepting it as you have no choice and will be pursuing for the balance. When pursuing the balance and think you can also claim interest costs.

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Clearly the person selling you the goods is just an inexperienced middleman and so knows nothing of consumer law and cares even less about it. Do you have a proper address for them? If so then you can chase them at your leisure but you need to know that they are probably a person made of straw so you will struggle to get your money back even if you win a court case.

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I've not heard from the owner of the company like the person I was dealing with told me would contact me today.

I messaged her and have been told

 

It’s my day off today but the office cancelled the order. Your returned order is waiting to be collected by cavelleo. As soon as the office has had confirmation that there won’t be a charge for the opened package then they can start processing your refund.

Please email

[email protected] for any further information.

 

- - - Updated - - -

 

1 package was opened and that was when it was discovered to be the wrong flooring

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email her back CLEARLY stating they cannot charge a return fee under CRA.

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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So have you sent the letter of claim?

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I havent yet as I am abroad on holiday.

 

I did message again yesterday stating that under CRA they cannot charge a return fee and have had this response

 

By the box being opened the goods have been devalued. We just want confirmation from them that they will accept the return and A timescale on refund. We have 14 days from when you request to return the monies to you. It will be done within that period. Please email any further queries

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By the way, do we know which company this is?

I don't believe we do. Are you trying to protect them?

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Cannot refuse a refund of delivery cost as the wrong goods were delivered. If you just changed your mind then you are liable for delivery costs.

 

Incorrect afaik - a distance sale can be cancelled and any basic delivery costs should also be refunded, regardless of if you just changed your mind, within the appropriate time period. You however may be liable for the return postage costs. In this case the company have made the mistake so would not be expecting to be charged any delivery at all.

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Is this ok to send?

 

I am formally writing to request a full refund for my order to (my address)

 

Under the CRA 2015 I am entitled to a full refund and should not be charged any cancellation charges. I am also entitled to have the delivery charge refunded as the delivery that was made was incorrect.

 

Payment for both the order and delivery made to you totalled £2166.66

 

Should this not occur within the next 14 days I will be taking this matter to the small claims court

 

Yours

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It's not the CRA, it is The Consumer Contracts Regulations 2013 https://www.which.co.uk/consumer-rights/regulation/distance-selling-regulations

 

Be sure in your own mind that if they don't that you have your money back then at the expiry of the 14 days you will take the action. Do not bluff.

 

Send the letter – but amended.

 

Go to MoneyClaim online and open an account there – it's free and start drafting your particulars of claim. There is a character limit. You can save your work and then get ready to click it off on day 15.

 

Post up here what you intend to put in your particulars of claim so that we can advise

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I have put in a timeline of events

Just asking for thr full refund

So the date it was ordered and paid for

The date the wrong stuff was delivered

The date it was collected

Then the dates of our conversations

Is that all I need to do?

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Yes

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Incorrect afaik - a distance sale can be cancelled and any basic delivery costs should also be refunded, regardless of if you just changed your mind, within the appropriate time period. You however may be liable for the return postage costs. In this case the company have made the mistake so would not be expecting to be charged any delivery at all.

 

Oops correct as it should have read cost of return delivery back to supplier.

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I emailed the owner as I said I would after doing the online thing.

I gave him 14 days before I submit my claim. He responded straight away saying the matter is in hand and I will be hearing back from him early next week

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That's fine, but you have served the letter of claim. At the end of 14 days issue the papers unless you receive 100% of what you are asking for.

 

The kind of communications you are getting the kind of things where you end up delaying and then delaying and then eventually you find that you have been led round by the nose. Now that you have issued the letter of claim, you must carry out your threat if the demands which you have made is not met

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