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    • Thank you.  Threads that point to success - or to mistakes - are very useful for motorists that will come on here in the future.   What you have done is utter insanity.  Despite being given on a plate two threads where motorists beat Athena in the same week as your case you've gone and handed over money to the fleecers.  It doesn't take much to work out that (a) not handing over money you don't owe to conmen is a better strategy than (b) handing over money you don't owe to conmen then trying to get it back.   The amount was never "going up" from £45 to £90 because it was never £45 in the first place.  It was always £0.  You were being charged for overstaying by eight seconds which is legally "de minimis" ("the law does not deal with trivialities").  You couldn't read Athena's signs anyway as the car park was pitch black!  Etc.  Etc.   Athena's position will be that you admitted the debt (otherwise why did you pay it?)  I hope chargeback goes well but often it's a battle to get banks to carry out chargeback and they will understandably be bemused as to why you paid this money if you thought you didn't owe it.  Bluntly you've just made life a million times harder for no reason.  It's like a football team manager who instructs the players to score two own goals in the first minute and then try to win the game.     That said, go for chargeback and good luck.
    • Same reason Councils like to use Agency workers at sharp end.
    • Not a fan of outsourcing in general, as I think control is lost.  And the companies used, can have problems meeting the standards required, as HB states above.    But I can see why it is attractive, as then Government department or principal company does not have additional staff with pensions and all of the other costs.   If you needed say 200 staff to cover work that would last a year, it can make sense to outsource the work, depending on what is required.    
    • That's what gets me, BN, unless these three companies have a monopoly between them.   At least two of them have been fined or had financial penalties for messing up, haven't they? And yet they still get the next job, possibly with no tendering in the current climate.
    • An update! I took all the advice, Social media, contacted the cottage direct ( mail and letter) sent an email to the CEO and the UK Director of customer service Booking.com, Halifax re charge back.   Oddly, this morning Kalvin got a text message saying they tried to contact him months ago ( yeah right) offering him a refund or alternative accommodation!!  So, to keep inline with data protection ( that was mentioned in the text) they can only reply to him.   Offered his money back or another date. He agreed to a refund within the next 7 days.   I really appreciate all of your input and I will gladly make a donation to your good work many thanks again,   Paul
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NatWest Refusing to process SAR **resolved**


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Hi,

 

help needed I'm going around in circles with NatWest

 

I sent a SAR to them in October 2018

 

NatWest wrote to me refusing to process it as the signature on my current account was different to what I'd signed on the request

 

So I sent them copy of my drivers license and passport - still wouldn't accept it as my passport was out of date by a week

 

I attended a local branch and physically changed my signature to an updated one

 

Note: the signature on the account was in a previous name held over nearly 10yrs ago. All bank cards, letters, statements, cheque books everything from Natwest has been arriving in my current name since whenever I'd changed it back again 10yrs ago. Only signature was outdated

 

Yesterday I resent (emailed) the SAR to NatWest signed, and they've responded this morning:

 

Many thank for your email. We are currently unable to process your request as we wrote to you on the 6th November asking you to provide proof of name change as the signature we hold does not match, We then sent an email to you on the 15/11 asking you to provide proof of name change as the signature we have does not match. We cannot process your request until we receive one of the below.

 

[TABLE=width: 624]

[TR]

[TD]Accepted Proof of Name Change[/TD]

[/TR]

[TR]

[TD]Marriage certificate[/TD]

[/TR]

[TR]

[TD]Civil Partnership certificate[/TD]

[/TR]

[TR]

[TD]Decree Absolute and birth certificate

(both are required)[/TD]

[/TR]

[TR]

[TD]Decree Nisi and birth certificate

(both are required)

[/TD]

[/TR]

[/TABLE]

 

 

I have none of the above they are asking for, the deed poll is long gone

 

I've only a drivers license and birth certificate, I've told them that. I just keep going round in email circles with them

 

Suggestions?

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Tell them to supply the SAR to your local branch then you will collect it there and provide proof of identity at the same time.

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Pretty sure you can request a copy of the Deed Poll

 

http://www.deedpoll.org.uk/ObtainingCopyLostDeedPoll.html

 

http://www.deedpoll.org.uk/HowToApply.html

 

Andy

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

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(Just as I posted the thread)

 

They responded and said:

 

Good morning

 

 

 

Many thanks for your email. I have checked our systems and this has been updated but the branch did not tell us. I can now confirm however that your request has now been passed through to be assigned to a case handler.

 

 

 

Apologies for the delay.

 

Kind regards

 

 

Thanks!

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Thanks for updating us

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