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NatWest Refusing to process SAR **resolved**

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help needed I'm going around in circles with NatWest


I sent a SAR to them in October 2018


NatWest wrote to me refusing to process it as the signature on my current account was different to what I'd signed on the request


So I sent them copy of my drivers license and passport - still wouldn't accept it as my passport was out of date by a week


I attended a local branch and physically changed my signature to an updated one


Note: the signature on the account was in a previous name held over nearly 10yrs ago. All bank cards, letters, statements, cheque books everything from Natwest has been arriving in my current name since whenever I'd changed it back again 10yrs ago. Only signature was outdated


Yesterday I resent (emailed) the SAR to NatWest signed, and they've responded this morning:


Many thank for your email. We are currently unable to process your request as we wrote to you on the 6th November asking you to provide proof of name change as the signature we hold does not match, We then sent an email to you on the 15/11 asking you to provide proof of name change as the signature we have does not match. We cannot process your request until we receive one of the below.


[TABLE=width: 624]


[TD]Accepted Proof of Name Change[/TD]



[TD]Marriage certificate[/TD]



[TD]Civil Partnership certificate[/TD]



[TD]Decree Absolute and birth certificate

(both are required)[/TD]



[TD]Decree Nisi and birth certificate

(both are required)






I have none of the above they are asking for, the deed poll is long gone


I've only a drivers license and birth certificate, I've told them that. I just keep going round in email circles with them



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Tell them to supply the SAR to your local branch then you will collect it there and provide proof of identity at the same time.

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Pretty sure you can request a copy of the Deed Poll







We could do with some help from you.



    Donate button something to the Consumer Action Group   


If you want advice on your thread please PM me a link to your thread

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(Just as I posted the thread)


They responded and said:


Good morning




Many thanks for your email. I have checked our systems and this has been updated but the branch did not tell us. I can now confirm however that your request has now been passed through to be assigned to a case handler.




Apologies for the delay.


Kind regards




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Thanks for updating us

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