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    • Future Comms issues. Read more at https://www.consumeractiongroup.co.uk/topic/416504-future-comms-issues/
      • 3 replies
    • This is a bit of a lengthy one but I’ll summerise best as possible.
       
      THIS IS HOW THE PHONECALL WENT 
       
      I was contacted by future comms by phone, they stated that they could beat any phone contract I have , (I am a limited company but just myself that needs a business phone and I am the only worker) 
      I told future comms my deal, £110 per month with a phone and a virtual landline, they confirmed that they could beat that, £90 per month with a phone , virtual landline  they also confirmed they would pay Vodafone (previous provider) the termination fee. As I am in business, naturally I was open to making a deal. So we proceeded. 
      Future comms then revealed that the contract would be with PLAN.COM and the airtime would be provided by 02, I instantly told them that this would break the deal as I have poor 02 signal in the house where I live as my partner is on 02 and constantly complaining about bad signal
      the salesman assured me he would send a signal booster box out with the phone so I would have perfect signal.
      so far so good.....
      i then explained this is the only mobile phone I use for business and pleasure, so therefore I didn’t want any disconnection time in the slightest between the switchover from Vodafone to 02
      the salesman then confirmed that the existing phone would only be disconnected once the new phone was switched on.
      so far so good....
      • 14 replies
    • A shocking story of domestic and economic abuse compounded by @BarclaysUKHelp ‏ bank complicity – coming soon @A_Gentle_Woman. Read more at https://www.consumeractiongroup.co.uk/topic/415737-a-shocking-story-of-domestic-and-economic-abuse-compounded-by-barclaysukhelp-%E2%80%8F-bank-complicity-%E2%80%93-coming-soon-a_gentle_woman/
      • 0 replies
    • The FSA has announced large fines against DB UK Bank Limited (trading as DB Mortgages) - DeutscheBank and also against Redstone for their unfair treatment of their customers.
      Please see the links below for summaries and full details from the FSA website.
      It is now completely clear that any arrears charges which exceed actual administrative costs are unfair and therefore unlawful.
      Furthemore, irresponsible lending practices are also unfair and unlawful.
      Additionally there are other unfair practices including unarranged counsellor visits - even if they have been attempted.
      You are entitled to refuse counsellor visits and not incur any charges.
      Any charges for counsellor visits must not seek to make profits. The cost of the visits must be passed on to you at cost price.
      We are hearing stories of people being charged for counsellor visits for which there is no evidence that they were even attempted.
      It is clear that some mortgage lenders are trying to cheat you out of your money.
      You should ascertain how much has been taken from you and claim it back. The chances of winning are better than 90%. It is highly likely that the lender will attempt to avoid court action and offer you back your money.
      However, you should ensure that you receive a proper rate of interest and this means that you should be seeking at least restitutionary damages - which would be much higher than the statutory 8%.
      Furthermore, you should assess whether the paying of demands for unlawful excessive charges has also out you further into arrears and if this has caused you further penalties in terms of extra interest or any other prejudice. This should be claimed as well.
      If excessive unlawful charges have resulted in your credit file being affected, then you should take this into account also when working out exactly what you want by way of remedy from the lender.
      You should consult others on these forums when considering any offer.
      You must not make any complaint through the Ombudsman. your time will be wasted, you will wait up to 2 yrs and there will be a minimal 8% award of interest and no account will be taken of any other damage you have suffered.
      You must make your complaint through the County Court for a rapid and effective remedy.

      http://www.fsa.gov.uk/pages/Library/Communication/PR/2010/120.shtml
      http://www.fsa.gov.uk/pubs/final/redstone.pdf
      http://www.fsa.gov.uk/pubs/final/db_uk.pdf
       
      http://www.fsa.gov.uk/pages/consumerinformation/firmnews/2011/db_mortgages.shtml
      Do you have a mortage arears claim to make? Then post your story on the forum here
      • 0 replies
Willumn

Yet ANOTHER New Motorhome Problem

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Could someone please point me at the appropriate bit of legislation that best suits the following problem.

Hints regarding any known, suitable course of action would be appreciated as well.

 

Rather than ask loads of questions on here,

I’d like to try and work out what to do,

then ask questions when I’m aware of the basics.

 

There are no names and no pack drill as I don’t want to alienate a dealer

-yet.

 

It’s tricky to decide what is unnecessary detail, so I’ll take advice on how much I should post here but in short:

 

We are experienced and extensively travelled motorhomers.

 

We bought a new £60,000+ motorhome last year, part exchanging our old one at approx £42,000.

The handover started on 30th November 2017.

 

There were several significant faults discovered during the handover,

ie, leaking water system,

faulty lighting system,

faulty battery charger.

 

They were addressed by the dealer and we took delivery late in the day.

We stayed at the dealers overnight but by the next morning we had to get them back to fix others.

One (an inoperative fresh water pump) was fixed and an agreement made to return with the remainder,

along with any others that arose,

at a later date,

 

That’s where it all began.

 

We have had a LOT more go wrong.

Some have been fixed,

others fixed and reappeared,

parts replaced only to fail again.

Some are significant, eg:

 

- water ingress from a roof window.

- a bed with broken slats, no ventilation and serious condensation problems.

- basins and a shower that will not drain properly and smell.

 

I could go on – and on – and on……………………..

 

We persevered and have spent a lot on improving the specification,

eg, solar panels,

inverter,

water filtration,

loo ventilating system, etc, etc,

 

but now,

after the latest broken,

mouldy bed incident.............................

 

The bottom line is we are so sick of it, we want rid of it.

It is NOT what you expect when spending £60,000.

 

Heaven knows if it will ever stop being a problem.

Some of the faults turn out to be significant design problems.

It is spoiling all our use of it and we cannot trust it any more.

 

What should I be looking at to find out our rights and to what extent can we demand a remedy, up to and including a different vehicle, or refund?

 

Will

Edited by dx100uk
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Does the dealer's name start with "M"? Is the vehicle on HP because if it is then the contract is between the finance company and yourself.

In order to get a better idea of how we can help you can you please state the repairs in chronological order with dates highlighting repairs that were repeated repairs.

 

We went through the rejection process with a 11 month old caravan which was eventually accepted for rejection at 15 months. We got a full refund plus compensation as we had written proof and photos.

 

Hopefully I can help you along the way.

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if the series of faults can be said to undermine the purpose of a contract for you then that would be sufficient for you to consider the contract is terminated by their breach and you would then be entitled to insist on a completely fund plus any loss of interest plus any associated costs.

after that we are not very interested in playing secret squirrel here and you should name the motorhome dealer. There are too many people affected by motorhome dealers who are selling very high value items and not providing the service that their customers deserve


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Does the dealer's name start with "M"? Is the vehicle on HP because if it is then the contract is between the finance company and yourself.

In order to get a better idea of how we can help you can you please state the repairs in chronological order with dates highlighting repairs that were repeated repairs.

 

We went through the rejection process with a 11 month old caravan which was eventually accepted for rejection at 15 months. We got a full refund plus compensation as we had written proof and photos.

 

Hopefully I can help you along the way.

 

That's an encouraging response.

However:

No, it's not Marquis and no, we paid hard earned cash - as in bank transfer.

 

I'll put up all the details in chronological order.

It will take me a while to scroll through all the correspondence, most is by email and we are away from home.

 

My original question has been prompted by:

"Not again! I've had enough of this!!"

Please bear with me whilst I compile a list.

Will

Edited by dx100uk
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if the series of faults can be said to undermine the purpose of a contract for you then that would be sufficient for you to consider the contract is terminated by their breach and you would then be entitled to insist on a completely fund plus any loss of interest plus any associated costs.

after that we are not very interested in vain secret squirrel here and you should name the motorhome dealer. There are too many people affected by motorhome dealers who are selling very high value items and not providing the service that their customers deserve

 

Thanks, Bankfodder.

That too seems to be an encouraging response.

 

My only question in response is who determines that the faults undermine the purpose of the contract?

In my eyes it certainly does.

It frequently fails to function as a competent motorhome.

 

I'm certain the manufacturer and retailer will disagree, at which point I guess it will be left to a court of law to determine?

 

I haven't yet named the manufacturer and dealer because I'd like to know the thickness of the ice on which I perch before bringing out the big guns.

No good saying I want to reject it and take a refund when I'm not certain I am entitled under the law.

Will

Edited by dx100uk
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Here is a very brief synopsis of some your rights under Consumer Rights Act 2015.

 

1 Wherever goods are bought they must "conform to contract". This means they must be as described, fit for purpose and of satisfactory quality (i.e. not inherently faulty at the time of sale).

 

2 Goods are of satisfactory quality if they reach the standard that a reasonable person would regard as satisfactory, taking into account the price and any description. Aspects of quality include fitness for purpose, freedom from minor defects, appearance and finish, durability and safety.

 

3 It is the seller, not the manufacturer, who is responsible if goods do not conform to contract.

 

4 If goods do not conform to contract at the time of sale, purchasers can request their money back "within a reasonable time". (This is not defined and will depend on circumstances)

 

5 For up to six years after purchase (five years from discovery in Scotland) purchasers can demand damages (which a court would equate to the cost of a repair or replacement).

 

Food for thought anyway!

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The issues here are not consumer rights act issues, they are common law contract issues ... pure and simple.

 

You are quite right that eventually the decision as to whether or not the purpose of a contract has been undermined would be a matter for the courts. However we can have a very good guess if you will list all the faults as asked for in a previous post here.

 

I suggest that you prepare a bullet pointed chronology and set it out for us. Minimum of narrative, thank you

 

also I suggest that you tell us who it is your dealing with. If it is not marquis with then I suppose it might be RS motorhomes.

You may as well let us know. There is nothing to be gained by not being perfectly open and straight dealing. if there is something to hide then it means that you have a weak position and we need to know about that as well


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5 For up to six years after purchase ... purchasers can demand damages (which a court would equate to the cost of a repair or replacement).

 

Food for thought anyway!

 

Sorry but this is wrong. The 6 years runs from the date of the breach not from the date that the contract was made.


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Sorry but this is wrong. The 6 years runs from the date of the breach not from the date that the contract was made.

 

Not according to legislation as that was a direct quote from a government UK website. Maybe one of us is getting getting mixed up therrefore if you could post a link to this in the CRA 2015 I would be grateful.

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Section 5 of the limitation act 1980


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Section 5 of the limitation act 1980

 

The vehicle was delivered on 30th November 2017 so is covered by Consumer Rights Act 2015 so not sure why you state it is not covered by CRA 2015 and also why you have mentioned the Limitations Act?

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You should read my post more carefully.

I haven't said that it wasn't covered by the CRA.

 

It is you have raised the issue of limitation. I merely pointed out the applicable law as you asked.

 

This exchange is muddying this thread so I will delete any further posts which attempt to continue it.

This is not intended to suppress debate. You can start a new thread on the matters if you want.


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Whilst you two sort out the detail...................

 

I've considered what's been said and no, I'm not naming the dealer - yet. I'm asking for help and advice, not someone to go to war on my behalf and I thought that was a part of what CAG was all about. I'm not looking to broadcast my complaint to the world so the misguided can jump all over it and raise a storm of protest about a dealer who may, however unlikely, yet provide a solution.

There's nothing to hide, no 'vanity', no 'secret squirrel' and certainly no hidden agenda. There's also nothing to be gained by alienating the dealer before there's been any discussion about a final solution. Yes, I consider them to be fully responsible but so far they have, to an extent, tried to sort out the problems. It just hasn't worked.

My problem is that we've become completely incapable of believing this motorhome is ever going to stop being a significant problem to us and I believe we're right in asking for at least a replacement, or our money back.

 

What I was hoping for is help in identifying the most likely route to getting that result. If neither of those solutions a realistically achievable, then I'll take that advice as well. It's fine going into battle with no care for the cost of being right, provided you have a bottomless source of funds. We don't, we spent it on a motorhome!

 

I've more or less finished compiling a chronological list of the faults as they occurred and as they were reported to the dealer. I've included the dealer's attempted solutions and responses and tried to avoid narrative, except where I think it has a bearing on the situation. It's a long list.

 

If it's still considered worth me posting it, I'll check it over and put it up for everyone's entertainment and suggestions.

If things progress that way, I'll most certainly publish the name of the dealer - and manufacturer - and of anyone else who attempts to thwart my efforts.

 

Will

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You should read my post more carefully.

I haven't said that it wasn't covered by the CRA.

 

It is you have raised the issue of limitation. I merely pointed out the applicable law as you asked.

 

This exchange is muddying this thread so I will delete any further posts which attempt to continue it.

This is not intended to suppress debate. You can start a new thread on the matters if you want.

 

Your post appeared on my screen after I pressed 'send' - but thanks for returning the focus back to the issue in question

Will

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I'm putting up the list of faults, based on what I said and considered before:

No dealer, or manufacturer name.

A chronological list, date ordered and with the dealer's response.

Minimal narrative, except where I think it expands/clarifies the point.

It's an extensive and lengthy list.

If there is any way I can improve the presentation, someone please say, don't just change it.

 

Here yer go - and remember: this was a brand new, £60,000+ motorhome, bought partex and cash. No finance.

 

30th November 2017:

During Initial Handover:

- water pipe disconnected from boiler: hot water being pumped into floor voids

- lighting system faulty: lights flashing on and off and pulsing

- battery charger making strange noises:

Dealer actions:

- reset(?) lighting system

- reattached pipe and dried up water

- replaced battery charger

Vehicle finally handed over late in day. Remained overnight at dealership as roads conditions considered too poor for travel in darkness with new vehicle.

1st December 2017: (still at dealership)

- fresh water pump failed to work

- bed trim panel found to be fitted incorrectly

Dealer actions:

- rectified wiring fault for pump

- advised it would be better to live with trim panel fault and return for rectification as workshop unable to resolve fault immediately and there would probably be other minor rectification work in the meantime. Agreed to contact them to report any other defects and arrange visit for rectification.

Also advised of 2 Fiat (cab unit) engine mods to be carried out on return.

 

We drove home. On the way lighting fault reappeared, pulsing habitation lights on and off as we travelled – fortunately not in darkness.

Motorhome was left on hookup with heating for the next 4 weeks due poor weather but taken for short run to exercise system after 2 weeks, then taken away for a short break over New Year.

30th December 2017:

Attempted first trip away:

- lights flashing on and off as we travelled

- arrived at destination and lights failed completely (some came on when loo flushed!)

- battery ran low with minimal load overnight

- handle fell of washroom tap

Abandoned trip 31st December and went home with flashing habitation lights.

Subsequently discovered that:

- battery charger was not set correctly by dealer for habitation (AGM) battery type

- vehicle (engine) alternator is incapable (wrong specification) of providing correct charging voltage for habitation AGM type battery

3rd January 2018:

Email report to dealer:

- habitation door flyscreen frame is not attached in the top left corner

- topmost kitchen drawer has the vinyl wrap detached on the lefthand edge, subsequently found to be all kitchen drawers affected

- lever fell off the bathroom tap

- trim panel on the face of the bed is not level, high on the left edge, viewed when facing bed

- toilet cassette emptying spout cap seal doesn’t stay in the cap, sticks to the spout end, then falls off when it is being emptied (retrieving it from down a manhole was not the best job I ever had on a New Year’s Day!)

- heating pipe securing clip floating loose on the upper pipe in the locker space to the front of the battery compartment

- passenger side glove box lid is loose, warped and rattles

Dealer action:

- ordered spares from manufacturer and kept us informed of progress. We asked them to collect motorhome for rectification. Refused. Called us:

16th February 2018:

to say very busy and we were booked in for:

12th March 2018:

At dealership to hand over:

- on arrival found part of habitation headlining was becoming delaminated

Motorhome handed over to dealer for rectification, now including headlining delamination fault.

Also noted was that shower door now jamming.

We were delivered to local railway station and made own way home by train/bus/car.

15th March 2018:

Dealer called to say nearly ready, could we collect 19th March, or after. Travelled by car/bus/train and collected motorhome:

21st March 2018:

Dealer actions:

- couldn’t find any battery fault (read: won’t accept the known problem with battery type fitted)

- couldn’t find lighting problems

- reattached flyscreen door frame

- replaced all kitchen drawers

- secured loo emptying spout seal

- reattached heating pipe clip

- looked at shower door, tightend/rest runners and told ‘this is how you should close it’

- couldn’t rectify warped passenger glovebox lid (‘they’re all like that’) but did tighten catch

- ordered headlining panel

- Fiat engine mods completed

During return handover, the agent leaned on the kitchen worktop extension, which forced the securing catch open. It would not stay securely locked.

- it was added as a fault to the list for the next visit.

We drove home.

(I subseqently recessed the shower door runner securing screws so that it stopped jamming)

14th June 2018:

Email report to dealer:

- evidence of some sort of leak adjacent to water tanks/heating system

- all basin/shower drains slow, regardless of parking attitude and smell bad

- satnav fitted to vehicle has maps out of date by 3 years+, hidden in small print from delivery is note saying one free update if requested within 30 days of first use – we weren’t alerted to that

Dealer actions:

- we are to monitor heating fluid levels

- can we live with drianage problem until annual service/habitation check in October?

- obtained (17th July) free 3 year update of satnav system from manufacturer (well done!)

27th June 2018:

Email report to dealer:

- satellite dish cable conduit is becoming detached from roof

- satellite dish cable section not in conduit and attached to roof with adhesive is separating from roof

- satellite dish cable gland housing screws are not tightened and are not sealed

- fresh water tank overflow pipe doesn’t seem to exit from undertray and water continues to pour out of several areas of tray for some time after turning off filling supply

- fresh water tank drain valve VERY stiff to turn

- LPG system missing spanner to remove/replace gas filter cartridge

- left hand (nearside) garage door sticks when hot, upper door catch not releasing

- washroom tap trim panel behind tap isn’t now fitted flush and has crack up from the point where the tap body passes through it

- drainage from the shower tray and loo sink still a problem regardless of angle vehicle parked at and bubbles up foul gas from kitchen basin, washroom basin and shower tray drain

- television fouls the top of the seat cushion as it is pivoted out on the frame

- shelf above kitchen hob starting to droop at forward end, gap has opened up between the top of the curved part and the dividing panel of the cupboard above

- significant ‘creak’ form the floor just at the top of habitation door steps

- Fiat owner’s handbook (2 supplied?) wrong one for model of Ducato, main problem found so far is that the engine oil spec is wrong (Fiat are known to refuse to accept engine warranty repairs if wrong oil used)

- cab aircon doesn’t do much in the way of cooling – could someone please check the contents and pressure

Dealer response:

- leave until annual service/habitation check

(I subsequently managed to release the water tank drain valve. I needed to clean out the tank for a trip. It’s still very stiff.)

20th August 2018:

- kitchen shelf fell completely off and hanging on lighting wiring (I secured with a prop and reported it to the dealer)

Dealer actions:

- leave until annual service/habitation check

1st October 2018:

Returned motorhome to dealers for fault rectification and mandatory annual habitation check and servicing. On arrival and handover noted more headlining delamination on different panels.

We made our own way home again.

4th October 2018:

Emailed dealer for update and told would be ready 8th October.

Made way by car/bus/train to dealer

8th October 2018:

Dealer handed back motorhome.

Dealer actions:

- replaced or repaired outstanding faults, except:

- fresh water tank overflow running out of undertray - ‘they’re all like that’

- fresh water tank drain valve – no action noted

- basin and shower drainage – no fault noted with drainage, added extra air bleed to waste tank cap, (which they vented into an internal floor locker (?)) and added tank cleaner to waste tank

- washroom tap trim panel - part on order

- no acceptance/mention of replacement for wrong Fiat handbook

- no further mention of poor performance of cab aircon

- also admitted floor panel secured but by propping up with a bit of wood

I drove home.

20th October 2018:

We took off for an extended European tour.

29th October 2018:

Email report to dealer:

- the floor just inside the habitation door creaking again and now worse

- shelf above the kitchen hob detaching again

- lumps appearing in the outer skin of the side of the habitation area at the top corners of the side locker frame

- leaking seal on the rear edge of the forward roof window

They were told we had not planned to be back in the UK until March and, short of some insurmountable problem, would deal with it if possible, ie prop the shelf back up and tape up the roof window completely if necessary.

30th October 2018:

Dealer response:

- lumps near locker door part of construction

- roof window seal to be replaced

9th November 2018:

Email report to dealer:

- kitchen hob ignitor stuck on, only stopped by turning off lighting circuit, no evidence of debris fouling button (asked how to remove burner knobs to check for obstruction/faults) managed to free ignitor button

12th November 2018:

Dealer response:

- just pull off the knob

(done, found no obstruction but ‘click’ audible which was probably misaligned ignitor button returning to the correct alignment)

19th November 2018:

Email to dealer:

- bed front trim has fallen off again

- puddle of water in washroom cabinet under basin

- discoloured and swelling back panel behind washroom basin

- hinge for one of under seat lockers has fallen off

- basin and shower drainage problems/smells persist

I also wrote a letter to the dealer expressing our great disappointment and that our original manufacturer’s warranty would soon expire and we had no confidence of the problems being resolved and stopping.

Dealer response:

I am away until 30th April and will deal with it then (by email)

21st November 2018:

- rang the dealer. Agent was off sick and would deal with it when back at work in next few days.

27th November 2018:

Email to dealer, asking for update.

Dealer response:

- there is a 2 year habitation warranty, so don’t worry

This was the first we knew of it. It isn’t mentioned in any paperwork. It states 1 year in all parts of the paperwork.

 

THE FOLLOWING NOT YET REPORTED TO DEALER

 

5th December 2018:

- satellite tv system failed to operate correctly

- contacted the UK branch of the satellite system manufacturer and received instruction on what to check, referred me to local agent who came and checked it on:

12th December 2018:

- manufacturer’s agent unable to diagnose all of problems – partly due to vehicle location. Taken it to their workshop on:

17th December 2018:

- partial use restored, one of faults not displayed to agent, so had to accept as is, it failed again 2 days later

24th December 2018:

- habitation area headlining panel (the one replaced) delaminating again

26th December 2018:

- part of bed began to feel very uncomfortable and sunken, removed mattresses to rotate them and discovered bent and deformed slats and mould on bed base and mattress. Inspection shows some slats have failed and the mattress sunk. Mattress has remained in contact with the bed base panel and since that side of bed has no ventilation damp and mould have accumulated. Other side of the bed is over the wardrobe, has ventilation and heating and has NO condensation, or mould.

(heating under and around bed used every night for background warmth, bedroom and bedding religiously aired and ventilated)

 

It was after this last, bed problems, as yet unreported to the dealer, that we decided that enough was enough. The galling thing is that we have spent a lot of additional money to improve the specification and make it more useable and competent as a touring unit.

 

Will

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You list a great many problems. How many of them have still to be rectified?

 

by how much money are you out of pocket in actual expenses? In terms of lost holidays, how many days have you lost or been forced to change plans?

 

I have to say I don't really understand why you have allowed yourself to be lead round by the nose for so long. I would have thought the people who spend this kind of money would want to make sure but they got what they paid for but instead you seem to have been handing a gift to the dealer and of course doing a disservice to all the other people who no doubt havve been similarly affected by poor quality products and poor quality of after sales service. finally, what do you want to do about it? One of the problems here is that your campervan is well beyond the small claims limit of £10000 and that means that if you sue them and if you lose then you will be liable for their costs and I expect they know it.

 

In my view there is very little chance that you will lose but you have to factor the risk into your final calculations.

 

getting professional solicitors to represent you will not reduce the risk of losing and will only increase the possible costs if you do lose.

 

it seems to me that not only do you have a lemon motorhome but also you are dealing with a lemon retailer. even if you arrive at a compromise and settle for a reasonable compensation, you will still be left at dealing with the same retailer in the future.

 

the best chance of winning is to do it yourself and to invest your action with your own sense of anger and desire for justice.

there is nothing better than a grudge for moving these things along.


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It was always my intent to seek recompense myself.

Which piece, or pieces, of legislation should I be looking at to pursue this, please?

Will

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It has very little to do with legislation. It has all to do with the common law of contract.

 

the rules relating to your reasonable contractual expectations and their contractual obligations are not the problem.

 

As I have already tried to tell you, you have to decide what you want to do about it and what your appetite is for risk. The chances of you losing are extremely low but on the other hand because of the rules relating to costs, if you did lose then you would probably end up having to pay the costs which could be between £5,000 and £10,000 at a rough guess.

 

of course you're not helping us by not disclosing who you are dealing with because we have a bit of a measure of some of these companies and their appetite for placing obstacles and causing problems right up until the court hearing.

 

if you want to consider that the contract is terminated then you will have to argue that the series of breaches has been so extensive and so consistent that they have effectively undermined the entire purpose of the contract for you and therefore the retailer has terminated the contract by their behaviour and you accept the termination.

 

you would then need to sue for a complete refund plus compensation for any expenses or any other loss of enjoyment that youmight reasonably want to try and put a figure on.

 

Get away from trying to work out what your rights are. You have the right on your side. What you must consider is how far do you want to go, what do you want to achieve and what risk you might be prepared to accept to achieve the objective. Those are the only questions for you although they are extremely serious issues to consider


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It was always my intent to seek recompense myself.

 

How very noble.


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Here's a suggestion for a strategy which will reduce your risk to almost zero and also give you some satisfaction. I'm quite sure you are being played here.

 

Fragment your risk by bringing a series of small claims under £10k.

 

You say that you want to test their attitude first, so why don't you do that and when you eventually decide that they aren't going to behave in the honourable way they should for a £60k purchase, come back here and we'll help you get started.

 

Other than that I think there is nothing much more to be discussed here. I think pretty well everything has been covered.


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Forgive my lack of perception but how do I claim for 1/6th of a motorhome?

Assuming I went the whole hog from the outset, is there a source of an example letter, or template that you could direct me to, please

Will

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You start isolating the various breaches and suing for them individually or as a group.

 

It really amounts to a kind of guerrilla warfare.

 

we would have to look carefully at the various breaches that you have suffered and what they have cost you.

 

of course it is extremely unfortunate that so far you have been so compliant that you appear to have accepted many of the beaches and their suggestions for a repair at a later date. However, I think that this can all be overcome.

 

but I do think that before we waste any more time on this matter, you need to do whatever you think you need to do to test the bonafides of this dealer and then decide whether or not you want to go your own way or you want to sort it out here.

 

I don't think we are prepared to continue dedicating time to this while you sit on the fence


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By the way the series of actions which would be taken would be unloseable, with the intention of eventually bringing the retailer to heel.

 

I can imagine that after two or three court cases against them, they would start to become quite amenable to the idea of terminating the contract without any further litigation.

 

Forgive my lack of perception but how do I claim for 1/6th of a motorhome?

Assuming I went the whole hog from the outset, is there a source of an example letter, or template that you could direct me to, please

Will

 

There is no magic in a template letter.

 

There is no point in firing off letters on this unless you have a proper strategy in place and the resolve to apply that strategy


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There seem to be many repeat faults that occurred within the first 6 months. under CRA 2015 if you reported a fault in month 5 there is a waiting period until the fault is repaired to the satisfaction of both parties so if the repair takes a month, the 6 month time period from date of delivery is suspended plus that specific repair now has a new 6 month time period on it. A bit complicated but it works in your favour. Our caravan was rejected at 11 months and in effect was still within the 30 day period for rejection.

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a helpful idea of course but unfortunately it still doesn't answer the problem of the risk of taking a legal action for the entire value of the motorhome.


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