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    • Couple of things to point out. Council won't be interested in dog's poo in the caravan as it is private property.  At best the h&s department would take a statement and pictures and if it happened again they would act.   As the devil's advocate I would ask: 1. If you were so distressed to ask £4k compensation as suggested,  why did you stay for the full length of the holiday? Is it because your complaint was addressed and caravan cleaned? 2. Bed bugs? Where are the evidence? Couldn't it be another insect's bite? Most of the world population occasionally wakes up to a sore bite from unknown insects.  This can happen anywhere,  even in your house. Hands up if you have never experienced a mosquito bite in your house. 3. Manager took ownership of the problem immediately and fixed the faults. What else could he do? Move you from a caravan site to a 5 star presidential suite? Did you ask for this in writing there and then or you accepted the fix? 4. They offered £500 compensation. That's more than a quarter of the cost of the holiday. I don't think a judge would find that unreasonable.  5. Unfortunately the law doesn't act on ifs, so if something doesn't happen you won't get much interest. IF your boy had eaten the poo, the claim could have escalated by a large margin, but you, as a responsible parent, prevented this and nothing happened to your boy who went on to have a jolly good time. So unfortunately you can't claim for something that didn't happen.  To better understand this, think about a window cleaner leaving his ladder resting on a wall. IF the wind blows it on my car i could claim damage, but not before it happens.   So, my approach would be more pragmatic, by all means ask for more and see what happens, but £500 it's already a good offer in my opinion.    For future reference, whenever i go to holiday parks, caravan sites etc., first thing I do is to clean the lot. It takes an hour or so, but then i'm sure that i won't get any problems from hidden bacteria or other nasty surprises.  I know it shouldn't be this way, but it is. Us, the consumer,  have pushed for cheaper and cheaper prices and this is the result. We need to adapt unfortunately or we would be in court every day. Then there would be no time for holidays.
    • Hi, Last payments were around 2009. The last time any sort of letter showed up was about 3 years ago to my knowledge but only received by me a year after it was written as hung onto by my sister.    I haven't managed to open a bank account yet but made progress in what they required so will try this week.    Thanks for responding. At the time maybe I should have gone bankrupt in hindsight but before I left it pretty much all stopped after asking for the SAR' s. I had settled what I could prior to that.  Then after a big gap I started to get random debt agencies picking up on a few, irrespective of saying there were outstanding SAR requests they came and went and I did inform them where I was living overseas which is why Amex went for the RMA and then suddenly stopped.    You are of course right about running away. Seriously the whole thing gave me real depression which is something I only thought happened to other people. It has taken me all this time to get back to a place where I think I can take a deep breath and deal with it both for my sake and my mum.    I will keep a log. What happens might prove relevant to others and I can't see anyone else has kept one although a lot of people seem to have similar stories.    Thanks again        
    • Just make sure the Blue badge is visible in the car so the JBW bailiff can see it, otherwise he might clamp to put pressure on you.
    • Let them spout and don't tell them that you have recorded the call until its nearly ended and you have said you are logging date and time of all calls as they are in breach of the Protection from Harassment Act 1997    Prohibition of harassment. (1)A person must not pursue a course of conduct— (a)which amounts to harassment of another, and (b)which he knows or ought to know amounts to harassment of the other. [F1(1A)A person must not pursue a course of conduct — (a)which involves harassment of two or more persons, and (b)which he knows or ought to know involves harassment of those persons, and (c)by which he intends to persuade any person (whether or not one of those mentioned above)— (i)not to do something that he is entitled or required to do, or (ii)to do something that he is not under any obligation to do.]
    • It wasn’t recorded as to be honest, I was caught a little off guard however they are calling on a daily basis so I’ll make a point of recording the next one!   there won’t be any crumbling here. I’ve just been reading through the history of this to jog my memory on some of the events and it’s reminded me just how pathetic they are as a business. I fully intend to waste as much of their time and hopefully money as possible. 
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Andy77799

Car repair or replace

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Hi all

 

Car got hit by post office van, looking at insurance pics I got sent, it looks like they are repairing the wing and bumper

instead of putting new ones on, is this normal? Do I have right to new parts?

 

Andy

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Up to the insurer. If they can fix it to new by repair, they will as its usually cheaper.


Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

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You have the right to have the car returned into the conditioner was before the accident occurred.

 

this means that you should check the car when the work is completed and if you don't think that it has been returned to that condition then you shouldn't sign it off and you should object


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Refuse this work.

You don't want PANELS full of filler that will crack a couple of years down the line.

Then if you have a cheap runaround (a scrap I mean), just accept it.

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Refuse this work.

You don't want PANELS full of filler that will crack a couple of years down the line.

Then if you have a cheap runaround (a scrap I mean), just accept it.

 

Thats what I thought, my problem being is it is a private hire and I have paid for re plating on 10th Jan

I refused a rental due to excess and was only gonna miss a weeks work

so wasn`t claiming loss of earnings due to hassle(last time it took 1.5 years to get it).

 

So not sure I could claim re plating back if not done in time!

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As BankFodder says, the general responsibility of insurers is only to repair to the condition the car was pre-accident. They are not required to repair or replace parts 'as new'.

 

 

 

Policies usually spell this out in more detail. This is a typical example (this is AXA's wording):

We will pay for loss of or damage to .... [your car] We may choose to replace them, to repair them or pay an amount equal to the loss or damage.

 

We may choose to repair your car with recycled parts, where appropriate. Parts used may not have been made by your car’s manufacturer but will be of a similar standard. All repairs carried out by our approved repairers are guaranteed throughout the time that you own your car.

 

"Recycled parts" [means] Parts that are recycled from other cars including parts denoted by the motor trade industry as "green".

 

 

Check the wording in your own policy. It will say something similar.

 

I have no idea what "parts denoted by the motor trade industry as "green". means. Anyone know?

Edited by Andyorch
Typo

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When the vehicle is ready for collection, maybe it can be checked by an independent person? Personally I would not be happy with filler being used as this can probably be seen straight away when trading in the vehicle and you will get a knocked down price.

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Green parts are ones taken from scrap vehicles.

Usually they're better than oem panels when they're original.

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