Jump to content
StephenA1209

Stolen personal information by caversham finance ltd/Brighthouse

Recommended Posts

HI, im new to this service so please bare with me.

 

back in 2016 my partner signed upto brighthouse for a washer dryer combo,

 

we paid £50 inital payment at the sign up and two payment of £30 a fornight there after.

 

after a month had gone by and we still hadnt received the item in question we stopped paying.

 

Shortly after this we had split and was going through courts for custody battle, so didn't have the time to chase this up

 

In 2018 we got back together and decided to chase up the debt that brighthouse owes us,

 

on febuary 22nd 2018 we spoke to a customer service agent who claimed to not be able to find my partner on their system.

 

she then requested my details

(in hindsight I wish id have never gave them)

which I gave and was told they couldn't find me either which is no surprise.

 

We waited until September of 2018 for a response, in which the woman who called and asked my partner for her personal information and ask for her permission to speak to me (which she gave)

 

I was then told that the account was in my name not my partners (which should not be the case) the call lasted all of 2 mins from start to finish.

 

after this call I rang in to discuss why the account was in my name and was told the exact opposite and that it was now in my partners name!

 

I accused them of stealing my personal information and using it illegally and since then the account hasn't switched names again and it has stayed in my name

 

they now claim not to have any information of my partners on their system ( despite having call recordings to prove this is a lie )

 

I have made multiple data access requests for

all the call logs,

a copy of the original agreement taken out in 2016

any and all information held in mine and my partners name

 

all been ignored despite going about it legally and sending documents through e-mail

(so I have a copy of all correspondence) and recorded delivery.

 

The only aspect of which they addressed was the call recording and instead of giving me the full amount I requested I was given 3 from different points of my enquiry nothing more.

 

I guess what im wanting to know is

if there is anyone out there who has the same or similar experience with brighthouse

 

if so have you any advice you could offer?

 

oh I forgot to mention,

according to brighthouse records

I made 2 payments not 3 and the amounts don't come close to what I actually paid.

 

they are stating I paid £23.10 and £10.78 which is BS as I never pay anything in pence I always pay up to the pound.

 

Myself and my partner have both asked for her account information, and have been met with excuse after excuse and the claim that she doesn't have one despite being told otherwise on multiple occasions.

Edited by dx100uk
Spacing

Share this post


Link to post
Share on other sites

Firstly, please would you space and punctuate your posts properly because it makes it much easier to read and less likely to put off the very enthusiastic and knowledgeable people who might otherwise want to help you.

 

A solid block of text on a screen is very difficult to read. I've done it for you.

 

You say that there are recorded calls. Who recorded them? Are you referring to calls which you recorded or which were recorded by Brighthouse?

 

Secondly, you say that they deny having any information about you. Have you got evidence that you do have an account or that your partner has an account with them? In other words do you have something solid to prove that they are wrong.

 

How long ago did you send them the request for data? Presumably this was a subject access request made under the data protection act

 

Also, how did you make the payments to them? Do you have evidence that you made the payments?


Share this post


Link to post
Share on other sites

If you actually ever get the product??

 

Go buy things when you can afford them

 

Don't use them and 3x the retail value...

 

Dx

 

- - - Updated - - -

 

Moved to the bh forum post spaced for you


PLEASE DONT HIT QUOTE IF THE LAST POST IS THE ONE YOU ARE REPLYING TOO.

MAKES A THREAD TWICE AS LONG TO SCROLL THROUGH!

 

WE CAN'T GIVE ADVICE BY PM - IF YOU SEND ME A LINK TO YOUR THREAD - I WILL BE HAPPY TO OFFER HELP THERE

1. Single Premium PPI Q&A Read Here

2. Reclaim mis-sold PPI Read Here

3. Reclaim Bank Account, Loan & Credit Card Charges Read Here

4. The CAG Interest Tutorial Read Here

Share this post


Link to post
Share on other sites

You can pick up washing machines for free on Freegle. Join your local group and make a request. You will be pleasantly surprised at what you might be offered. Another good source is Ebay. Look for a Miele washing machine. They are the best and many people will sell one cheap as they move house and the new place has one built in. These machines can cost over £1000 and you can pick one up for as little as £50.

 

Brigthouse are a rip off for the poor and gullible. Their interest, insurance, late fees, missed payment fees means will take all your money. Washer/dryers are notoriously unreliable and prone to breaking.

Share this post


Link to post
Share on other sites
Please fill in your quit date here

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

  • Recently Browsing   0 Caggers

    No registered users viewing this page.


  • Have we helped you ...?




  • Tweets

  • Posts

  • Our picks

    • This is a bit of a lengthy one but I’ll summerise best as possible.
       
      THIS IS HOW THE PHONECALL WENT 
       
      I was contacted by future comms by phone, they stated that they could beat any phone contract I have , (I am a limited company but just myself that needs a business phone and I am the only worker) 
      I told future comms my deal, £110 per month with a phone and a virtual landline, they confirmed that they could beat that, £90 per month with a phone , virtual landline  they also confirmed they would pay Vodafone (previous provider) the termination fee. As I am in business, naturally I was open to making a deal. So we proceeded. 
      Future comms then revealed that the contract would be with PLAN.COM and the airtime would be provided by 02, I instantly told them that this would break the deal as I have poor 02 signal in the house where I live as my partner is on 02 and constantly complaining about bad signal
      the salesman assured me he would send a signal booster box out with the phone so I would have perfect signal.
      so far so good.....
      i then explained this is the only mobile phone I use for business and pleasure, so therefore I didn’t want any disconnection time in the slightest between the switchover from Vodafone to 02
      the salesman then confirmed that the existing phone would only be disconnected once the new phone was switched on.
      so far so good....
      • 14 replies
    • A shocking story of domestic and economic abuse compounded by @BarclaysUKHelp ‏ bank complicity – coming soon @A_Gentle_Woman. Read more at https://www.consumeractiongroup.co.uk/topic/415737-a-shocking-story-of-domestic-and-economic-abuse-compounded-by-barclaysukhelp-%E2%80%8F-bank-complicity-%E2%80%93-coming-soon-a_gentle_woman/
      • 0 replies
    • The FSA has announced large fines against DB UK Bank Limited (trading as DB Mortgages) - DeutscheBank and also against Redstone for their unfair treatment of their customers.
      Please see the links below for summaries and full details from the FSA website.
      It is now completely clear that any arrears charges which exceed actual administrative costs are unfair and therefore unlawful.
      Furthemore, irresponsible lending practices are also unfair and unlawful.
      Additionally there are other unfair practices including unarranged counsellor visits - even if they have been attempted.
      You are entitled to refuse counsellor visits and not incur any charges.
      Any charges for counsellor visits must not seek to make profits. The cost of the visits must be passed on to you at cost price.
      We are hearing stories of people being charged for counsellor visits for which there is no evidence that they were even attempted.
      It is clear that some mortgage lenders are trying to cheat you out of your money.
      You should ascertain how much has been taken from you and claim it back. The chances of winning are better than 90%. It is highly likely that the lender will attempt to avoid court action and offer you back your money.
      However, you should ensure that you receive a proper rate of interest and this means that you should be seeking at least restitutionary damages - which would be much higher than the statutory 8%.
      Furthermore, you should assess whether the paying of demands for unlawful excessive charges has also out you further into arrears and if this has caused you further penalties in terms of extra interest or any other prejudice. This should be claimed as well.
      If excessive unlawful charges have resulted in your credit file being affected, then you should take this into account also when working out exactly what you want by way of remedy from the lender.
      You should consult others on these forums when considering any offer.
      You must not make any complaint through the Ombudsman. your time will be wasted, you will wait up to 2 yrs and there will be a minimal 8% award of interest and no account will be taken of any other damage you have suffered.
      You must make your complaint through the County Court for a rapid and effective remedy.

      http://www.fsa.gov.uk/pages/Library/Communication/PR/2010/120.shtml
      http://www.fsa.gov.uk/pubs/final/redstone.pdf
      http://www.fsa.gov.uk/pubs/final/db_uk.pdf
       
      http://www.fsa.gov.uk/pages/consumerinformation/firmnews/2011/db_mortgages.shtml
      Do you have a mortage arears claim to make? Then post your story on the forum here
        • Like
      • 0 replies
    • 30 Day Right To Reject - Vehicle Casualty Report. Read more at https://www.consumeractiongroup.co.uk/topic/415585-30-day-right-to-reject-vehicle-casualty-report/
      • 57 replies
×
×
  • Create New...