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    • What's the reason for not wanting a smart meter? Personally I'm saving a pile on a tariff only available with one. Today electricity is 17.17p/kWh. If the meter is truly past its certification date the supplier is obliged to replace it. If you refuse to allow this then eventually they'll get warrant and do so by force. Certified life varies between models and generations, some only 10 or 15 years, some older types as long as 40 years or maybe even more. Your meter should have its certified start date marked somewhere so if you doubt the supplier you can look up the certified life and cross check.
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    • Thank you for your reply, DX! I was not under the impression that paying it off would remove it from my file. My file is already trashed so it would make very little difference to any credit score. I am not certain if I can claim compensation for a damaged credit score though. Or for them reporting incorrect information for over 10 years? The original debt has been reported since 2013 as an EE debt even though they had sold it in 2014. It appears to be a breach of the Data Protection Act 1998 Section 13 and this all should have come to a head when I paid the £69 in September 2022, or so I thought. The £69 was in addition to the original outstanding balance and not sent to a DCA. Even if I had paid the full balance demanded by the DCA back in 2014 then the £69 would still have been outstanding with EE. If it turns out I have no claim then so be it. Sometimes there's not always a claim if there's blame. The CRA's will not give any reason for not removing it. They simply say it is not their information and refer me to EE. More to the point EE had my updated details since 2022 yet failed to contact me. I have been present on the electoral roll since 2012 so was traceable and I think EE have been negligent in reporting an account as in payment arrangement when in fact it had been sold to a DCA. In my mind what should have happened was the account should have been defaulted before it was closed and sold to the DCA who would then have made a new entry on my credit file with the correct details. However, a further £69 of charges were applied AFTER it was sent to the DCA and it was left open on EE systems. The account was then being reported twice. Once with EE as open with a payment arrangement for the £69 balance which has continued since 2013 and once with the DCA who reported it as defaulted in 2014 and it subsequently dropped off and was written off by the DCA, LOWELL in 2021. I am quite happy for EE to place a closed account on my credit file, marked as satisfied. However, it is clear to me that them reporting an open account with payment arrangement when the balance is £0 and the original debt has been written off is incorrect? Am I wrong?
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Future Comms mobile contract - joseph Stickler


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because no one has posted on it for the last 1676 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

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If you want to post a new story then

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Start your own new thread

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On 25/02/2019 at 15:43, Reedy17 said:

I am in the very same shoes... an idiot falling for BS--- exactly the mirror of the situation my fees are 39.60 as well signing up very beginning of December and I tried to cancel within a few days as well

the terms are a joke there is for example a reference for a point 5.3 when there is no 5.3

I was rushed as well and feel completely conned. I still can't believe I fell for it as generally I am not this type of person like at all.

And by the way, have you received any money yet? Have you sent a letter before action yet? Are you planning to do so?

Maybe would like to let others know so they can also feel that they are not the only ones.

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Good. It would be nice if you would start your own thread with "Future Comms" in the title and tell your story there. Putting Future comms in the title will help to attract the Google bots which will help to put Future comms is a bit higher in the Google rankings rent people start searching the Internet looking for help. There will be many people who haven't found TrustPilot and who have found us, who will feel very much on their own.

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On 17/03/2019 at 15:15, Reedy17 said:

I am not sitting in the shadows at all... people are connecting through the TrustPilot reviews and encourage others to contact them and I am actively posting there I get reported by FC all the time for the truth

 

And there's another reason why you should post here. We won't report you to anyone for reporting the truth here. None of the stories over 13 years of consumer activity on this forum are invented or contrived.

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And we haven't heard from the thread starter here so I expect that that means that no money has been received. I expect that that means that a letter of claim will be sent off first thing tomorrow.

The ball starts rolling.

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I don't think I would bother to send it registered. I don't know if that's what I advised before – but simply send it first class. Send an email as well if you want

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First class with (free) proof of posting.

it means a trip to the Post Office, but means they can’t claim you never sent it, and that is all a court requires, if it came to court.

 

signed for proves they received it, IF they sign for it. If it doesn’t get there or they won’t sign for it, you are no better off.

 

so it depends what you want most:

what a court would require (not signed for, but proof of posting) against reassurance they've received it, but the downside of having to send it again if you don’t have that proof. 

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  • 2 weeks later...

Is Monday, close of business, the Big Day?

 

 

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8% is the standard statutory rate of interest. As it happens the judges have the discretion to order less – but they never do. In the current economic climate 8% is very good. Try getting that from your bank in respect of your savings. Unfortunately it is only simple interest but still it is very good. In the past it has been 8% when the prevailing interest rate has been much higher than it has been now and in that case it's not such good value.

You must claim the interest. If you can't calculate it then simply claim interest pursuant to section 69 of the County Courts act 1984. However, better to do the calculation.

 

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Presumably your contract is with the limited liability company and in that case you should make sure that the address for the claim as to their registered office

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Ah, now that is something I came across reading another thread. The address I have is Unit 4 The Mill Office, Royal Clarence Marina, Gosport, Hants, PO12 1AX. This is the address always used by them in communications to me (including the 'Welcome Pack'). I became suspicious when I checked it through the post office checker and it came up not found.

Can I change the address now I've submitted it??

This company becomes more devious by the day!

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Do you mean that you have issued the claim already?  

I thought that it was close of business tomorrow

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Yes but when does the letter of claim expire? If the letter of claim expires tomorrow then that would mean at close of business tomorrow. That means if you receive the payment tomorrow morning you will have wasted your claim fee.

Secondly, in respect to the address for service it would always be prudent to use the registered address. However I have searched the address you have given and it is fairly clear that there is their normal place of business. However I would suggest that you protect yourself by taking screenshots of references to them including that address. Then if they happen to say that they hadn't received your claim for any reason, you will have good evidence to show that the claim was issued to an address where they must have become aware of the claim against them.

Screenshots will include anything with their address including Facebook, their own website, Google – et cetera.

However, if your letter of claim expires tomorrow 1 April then that would mean close of business so you better start hoping that you don't receive the money in tomorrow's post. Personally it sounds to me as if you've jumped the gun

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The address I used is the one they have on the website. Slightly different in that they use Weevil Lane instead of Royal Clarence Marina. Probably why the post office didn't recognise it?

I am claiming a total of £205.88, includes the early termination fee that they promised in 'March' - still 3 months late. The rest is 2 months cashback unpaid that I have already paid to O2.

Can't remember why it shouldn't be 1st April anyway? FC told me they now pay cashbacks on 1st of month, rather than 18th (the date they changed from earlier). On my last 'promise' email they said it would be paid on 18th. Either way, they don't pay.

Let's see what happens tomorrow, then.

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We discussed earlier in this thread. It had to be first of April because the 31st fell on a Sunday and the convention is with payments that they are made on the due day or the first available business day when the due date falls on a holiday or a weekend. Tomorrow is Monday and it is the first of the month so you would be obliged to wait until the first of the month – close of business – to be able to say that they had not complied with your letter of claim.

I'm afraid that I don't know if they issue immediately but I would have expected that if the claim was filed over the weekend and dated first of April and it would be issued on 1 April

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<This letter should be considered as a recurring letter of claim with a continuing expiry date of the first day of the month if any sums outstanding are not paid by the end of the previous month.>

 

This is what I wrote on the letter of claim.

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OK, I remember now but it's too late. Next time I'll get it right. And there WILL be a next time.

I shall be most surprised if they pay in full, if at all, tomorrow. 

I must add, I thought it would give me a date to submit the claim after paying the fee. But it got automatically submitted as I paid.

Might I get penalised for it being 1 day early? Or just lose the fee?

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No- you would just lose the fee.  

Anyway, at least it would fire a shot across their bows which is part of the objective

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