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Where to go next with Halifax..

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In August and September of this year, I made two payments through the Halifax online banking app. The money left my account in the usual way BUT never arrived in the recipient's Santander account..


This was not the first payments I'd made and earlier payments had reached the recipient account perfectly well. The recipient told me they'd not received my payments and asked me to pay ASAP. I duly checked and the money had indeed gone from my account (£220) so I showed the recipient my bank statements and this is where it goes awry. The recipient shows me their account and details (all correct, my other payments are there, except these two. Armed with all the statements, I head to my local Halifax and present my information -


I get told it can take 6-8 weeks to investigate but I can 'hurry this' with a further £40 payment!!... I declined already feeling the sting a bit. I phoned Halifax every week to update myself on the investigation - no news.


Some 10 weeks later and I finally get my answer - the investigation is closed, the money has left Halifax and that's it!... Money gone, naturally I'm devastated, the recipient is asking Santander to please double check again. This happened about the same time in 2017 - exactly the same thing only the cash was later found at a 'holding house for lost funds'!!!... NEVER heard of this but I'm at my wits end, I don't know what else to do - the money just can't have gone from my account and that's it - poof!!! You lose?? ...


Can anyone else help???..

Edited by Andyorch

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formal complaint time and take it to the ombudsman.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..



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Report it to the Financial Ombudsman....the Financial Services Authority (FSA), says banks must offer ‘reasonable assistance’ in returning money accidentally transferred.


Did you enter a reference for the transfer...as some banks also require this along with the name sort code and account number....It will be in Santanders accounts somewhere.



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