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    • Future Comms issues. Read more at https://www.consumeractiongroup.co.uk/topic/416504-future-comms-issues/
      • 3 replies
    • This is a bit of a lengthy one but I’ll summerise best as possible.
       
      THIS IS HOW THE PHONECALL WENT 
       
      I was contacted by future comms by phone, they stated that they could beat any phone contract I have , (I am a limited company but just myself that needs a business phone and I am the only worker) 
      I told future comms my deal, £110 per month with a phone and a virtual landline, they confirmed that they could beat that, £90 per month with a phone , virtual landline  they also confirmed they would pay Vodafone (previous provider) the termination fee. As I am in business, naturally I was open to making a deal. So we proceeded. 
      Future comms then revealed that the contract would be with PLAN.COM and the airtime would be provided by 02, I instantly told them that this would break the deal as I have poor 02 signal in the house where I live as my partner is on 02 and constantly complaining about bad signal
      the salesman assured me he would send a signal booster box out with the phone so I would have perfect signal.
      so far so good.....
      i then explained this is the only mobile phone I use for business and pleasure, so therefore I didn’t want any disconnection time in the slightest between the switchover from Vodafone to 02
      the salesman then confirmed that the existing phone would only be disconnected once the new phone was switched on.
      so far so good....
      • 14 replies
    • A shocking story of domestic and economic abuse compounded by @BarclaysUKHelp ‏ bank complicity – coming soon @A_Gentle_Woman. Read more at https://www.consumeractiongroup.co.uk/topic/415737-a-shocking-story-of-domestic-and-economic-abuse-compounded-by-barclaysukhelp-%E2%80%8F-bank-complicity-%E2%80%93-coming-soon-a_gentle_woman/
      • 0 replies
    • The FSA has announced large fines against DB UK Bank Limited (trading as DB Mortgages) - DeutscheBank and also against Redstone for their unfair treatment of their customers.
      Please see the links below for summaries and full details from the FSA website.
      It is now completely clear that any arrears charges which exceed actual administrative costs are unfair and therefore unlawful.
      Furthemore, irresponsible lending practices are also unfair and unlawful.
      Additionally there are other unfair practices including unarranged counsellor visits - even if they have been attempted.
      You are entitled to refuse counsellor visits and not incur any charges.
      Any charges for counsellor visits must not seek to make profits. The cost of the visits must be passed on to you at cost price.
      We are hearing stories of people being charged for counsellor visits for which there is no evidence that they were even attempted.
      It is clear that some mortgage lenders are trying to cheat you out of your money.
      You should ascertain how much has been taken from you and claim it back. The chances of winning are better than 90%. It is highly likely that the lender will attempt to avoid court action and offer you back your money.
      However, you should ensure that you receive a proper rate of interest and this means that you should be seeking at least restitutionary damages - which would be much higher than the statutory 8%.
      Furthermore, you should assess whether the paying of demands for unlawful excessive charges has also out you further into arrears and if this has caused you further penalties in terms of extra interest or any other prejudice. This should be claimed as well.
      If excessive unlawful charges have resulted in your credit file being affected, then you should take this into account also when working out exactly what you want by way of remedy from the lender.
      You should consult others on these forums when considering any offer.
      You must not make any complaint through the Ombudsman. your time will be wasted, you will wait up to 2 yrs and there will be a minimal 8% award of interest and no account will be taken of any other damage you have suffered.
      You must make your complaint through the County Court for a rapid and effective remedy.

      http://www.fsa.gov.uk/pages/Library/Communication/PR/2010/120.shtml
      http://www.fsa.gov.uk/pubs/final/redstone.pdf
      http://www.fsa.gov.uk/pubs/final/db_uk.pdf
       
      http://www.fsa.gov.uk/pages/consumerinformation/firmnews/2011/db_mortgages.shtml
      Do you have a mortage arears claim to make? Then post your story on the forum here
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      • 0 replies
salimnina

Denied boarding & flight delay

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Hi,

 

1. IBERIA: I was denied boarding by Iberia, they have been very slow in dealing with me, asking me for paspost details, birth certificate, bank account in very slow manner, but so far no compensation whatsoever, this goes back to late August. I am not sure what to do now, I threathned them with legal action if they were not to compensate me within 7 days, but nothing from them, no communication either.

 

Shall I take them to court ?

 

 

2. LUFTHANSA: I had a flight delay back in 2016, I requested 250 euros, which they paid me, however when I realized it was more as it was a connection flight and according to the distance criteria it should have been 600 euros, I asked them to pay me the difference, their response was negative.

 

Is it worth taking my case further, or is it because I accepted the first settlement it will be considered as a final one ? ANd shall I take them to court ?.

 

Thank you

 

PS. this is a six passenger claim & my claims fall within the criteria for compensation

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1 you didnt follow this up by actually issuing a claim so they know that you are just bluffing. This will make anything you do less likely to succeed other than actually issuing a claim.

 

2 you REQUESTED 250 euros and they paid. If you had requested the amount due under law and they paid 250 euros you can demand the full amount but you got what you asked for.

Edited by honeybee13
Paras

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Just to let you know that they paid me, it took a while though.

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Hi.

 

Thank you for letting us know. Would you be able to tell us more about what happened please, it will help other people in the same position? :)

 

HB


Illegitimi non carborundum

 

 

 

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I had to make few calls and many emails, I threatened them legally but they didn't really care, may be my persistence paid off.

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Posted (edited)

We need to know why you were denied boarding because if it was your fault you would be entitled to nothing.

 

Lufthansa: when they paid the 250, did you take it as full and final settlement? That could be key.

Edited by king12345

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Well with Iberia it wasn't my fault, they overbooked the flight and was denied this was in August. They acknowledged it was their fault and only offered 150 euros per passenger, I had to take it further with them to request full compensation 400 euros.

 

Lufthansa... as I wasnt sure as it happened in 2016 and didn't even have full details, but just recalled being late, so I tried with minimum compensation and i was surprised that it worked, actually they paid up quickly within a month. 

I wrote to them and asked for more but they declined. Not sure if I can still take this further.

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Ok, so with iberia you can definitely do something. 

Did you take the £150 and then asked for £400?

Or you declined the £150 offer?

Did they put you on another flight?

If so, how much later did you arrive at destination?

 

Lufthansa: you need to dig out the €250 payment letter/email and see if there's something along the lines of "acceptance of this compensation is deemed to be in full and final settlement of your claim".

This can make a lot of difference. 

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Posted (edited)

I received vouchers to be redeemed with any booking or cashed at their desk on Madrid. So I had no choice but to ask for full compensation since I was entitled. I didn't  use the vouchers.

 

Lufthansa... i recall asking for less as i was not sure, but since they paid i requested more i will look into it.

Edited by salimnina

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Have you still got the vouchers?

Did they get you to your destination eventually?

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Yes. I got to my destination a day later. Been provided with food and hotel

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So you need to start a fresh claim.

In your letter enclose the unused vouchers and tell them you did not accept them as compensation. 

Email as well as sending a physical recorded delivery letter seems to gain their attention 

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