Still no response to the questions I am asking but I think that the matter is fairly urgent because your customer has had over £9000 placed in their hands and you need to sort this out before the money is spent on other things.
Also, I think that there is a way forward to handle this aggressively but unless you engage with this thread, we will not be able to progress
Thanks for the response and links. Some interesting reading there. My employer could not really reduce my hours, contractual obligations mean they have to provide 24/7 cover. By reducing my hours they would have to employ more personell so financially they would be no better off.
To be honest I am not sure where to take this. I actually enjoy my job but now I am aware that realistically I am working for less than £4.00 per hour does not sit well.
Also to consider is the fact that persuing this matter could lead to multiple claims from all other on call staff, possibly ending in serious repurcussions for my employer, even as far as bankruptcy and/or job losses.
A difficult choice.
Well, given the fact the dealer claims his contract is with the broker and the broker have referred this (eventually) to the finance company themselves, it’s probable the OP’s contract is with the finance company. If that’s the case I think his best recourse is with Jaguar, especially if they are paying all the repairs on this issue out of goodwill, as someone mentioned above.
Don't touch them owe me £500 since January 2019 make excuse after excuse. Seem they always have software problems sending money out. Keep saying they will call back or email nothing been chasing it now for 6 mths the phone staff always have the same banter we will chase it up and get back to you then nothing!