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Hi All,

To keep along story short, we bought a toilet didn't like it so sent it back to victoria plumb through DPD couriers, we have been told the goods were damaged and won't get full refund.

Who is liable?

 

Many Thanks.

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Dpd


please don't hit Quote...just type we know what we said earlier..

 

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To be a little more specific, between you and Victoria plumbing – it's you. Between you and DPD, it's DPD.

 

That means that Victoria plumbing would be correct not to return your money to you. You would be correct to claim it from DPD. You will need to get Victoria plumbing to cooperate and the best way to do that is that they should return the item to you so that you have it as evidence and you can take photographs.


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Thanks for that, vic plumb sent us a photo of damage so we can now contact DPD but have a feeling there will be a denial by them so will have to fight for refund.

Many Thanks Guys.

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Stay friends with Victoria plumbing on this. This means, that you don't push them for a refund. It's not their fault. Ask very nicely if they will hang onto the damaged item for at least a few weeks. Ask them for more photos if you are not happy with the ones you have received.

 

You're quite right that DPD will probably go into denial mode – but if you issue the court papers, you will find that they will rollover – assuming that the value isn't thousands of pounds.

 

Where DPD aware of what it was they were carrying?


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No they didn't ask but i have checked their website and there is a list of prohibited items that they won't carry, believe me when i say it's a long list. On this list is everything known to man, according to the list they can't carry anything, it's laughable, i don't think we can claim anything from them as toilets are on the list so will have to put this down to experience. It would have been better to spend the petrol money and deliver it myself. VP have agreed to a partial refund.

 

Thanks for your help.

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I just had a look at DPD list of prohibited items.

Apart from cardboard boxes is there anything else they can transport???

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Sorry just noticed that "packaging" is in the prohibited list, so they really can't carry anything at all...

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