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Rockdoor Warranty

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Hi all,

 

 

A couple of years ago now, I purchased a Rockdoor (Front Door) via a installer recommended on Rockdoors website.

 

 

The door cost well over £1000.

 

 

After about 6 months the sash failed and was reported to the installer straight away, a few months later it was swapped with a new one. Great service.

 

 

A couple of months later it happened again - the installer said, "Yes, the black doors do often fail, lets try another one". A few months later a new door was installed again.

 

 

Now its failing again, after another few months. The installer who Rockdoor / GAP directed me too is not responding to email or calls and his website is down... not looking good.

 

 

Rockdoor / GAP don't want to know, they say the Guarantee is only as good as the installer, it's none transferable, and gets cancelled when an installer is no longer trading.

 

 

Rockdoor website says they have a 10 year Guarantee, but also clearly say "Guarantee with GAP’s customer, not homeowners or installer (if the installer is a third party)."

 

Where does this leave me - I am guessing I have no rights here at all now.

 

I paid via Bank Transfer.... :|

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guarantees are not with the installer, but are totally worthless anyway.

 

go after the seller under cra, its outside 6mts so you'll have to include evident of failure along with the history of the above


PLEASE DONT HIT QUOTE IF THE LAST POST IS THE ONE YOU ARE REPLYING TOO.

MAKES A THREAD TWICE AS LONG TO SCROLL THROUGH!

please do not post jpg images directly to a topic..USE PDF ....READ UPLOAD.

 

WE CAN'T GIVE ADVICE BY PM - IF YOU SEND ME A LINK TO YOUR THREAD - I WILL BE HAPPY TO OFFER HELP THERE

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I paid the installer directly to his company, Rockfit.

 

I have however just found out, via google, the owner of the company that installed my door is also a director of Rockdoor.

 

The company is still listed as active, would it be best to write to Rockfit (installer), copying in Rockdoor (supplier), stating the facts and stating LBA asking for the door to be replaced or refunded?

 

Many thanks

Rob

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not yet no

save LBA

write to him at both address quoting consumer rights act


PLEASE DONT HIT QUOTE IF THE LAST POST IS THE ONE YOU ARE REPLYING TOO.

MAKES A THREAD TWICE AS LONG TO SCROLL THROUGH!

please do not post jpg images directly to a topic..USE PDF ....READ UPLOAD.

 

WE CAN'T GIVE ADVICE BY PM - IF YOU SEND ME A LINK TO YOUR THREAD - I WILL BE HAPPY TO OFFER HELP THERE

Single Premium PPI Q&A Read Here

Reclaim mis-sold PPI Read Here

Reclaim Bank Account, Loan & Credit Card Charges Read Here

The CAG Interest Tutorial Read Here

spreadsheets 

 

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