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    • Hello all, also in the same boat as you with auxillis and car hire costs being disputed by the At-fault drivers insurance company (Aviva).  Husband received his court date this week. The court date is for early March 2021. So 5.5 months notice. The accident took place at Easter 2019.  it is quite nerve racking and although we have been assured that the policy means we are not liable for any costs should the court fail, it is still a worrying time. We have provided all the bank statements etc and because we had a small amount of money in the bank (couple of thousand) we are worried they will say that this was enough to spend on a replacement car. 
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    • Thank you.  Threads that point to success - or to mistakes - are very useful for motorists that will come on here in the future.   What you have done is utter insanity.  Despite being given on a plate two threads where motorists beat Athena in the same week as your case you've gone and handed over money to the fleecers.  It doesn't take much to work out that (a) not handing over money you don't owe to conmen is a better strategy than (b) handing over money you don't owe to conmen then trying to get it back.   The amount was never "going up" from £45 to £90 because it was never £45 in the first place.  It was always £0.  You were being charged for overstaying by eight seconds which is legally "de minimis" ("the law does not deal with trivialities").  You couldn't read Athena's signs anyway as the car park was pitch black!  Etc.  Etc.   Athena's position will be that you admitted the debt (otherwise why did you pay it?)  I hope chargeback goes well but often it's a battle to get banks to carry out chargeback and they will understandably be bemused as to why you paid this money if you thought you didn't owe it.  Bluntly you've just made life a million times harder for no reason.  It's like a football team manager who instructs the players to score two own goals in the first minute and then try to win the game.     That said, go for chargeback and good luck.
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Hi all,

Firstly apologies if this is in the wrong category.

 

I’ve been with TalkTalk a few years now, not had a problem with them in all that time until my youview box stopped recording a few weeks ago.

 

I called up and made an engineer appointment that I missed as I was stuck in traffic when the engineer arrived.

It was no big deal, I called up and re arranged the appointment.

 

My complaint is,

when I first booked the appointment the agent explained the charges for missed appointments.

When I rearranged the appointment I was told I wouldn’t be charged, they would waive the fee as I had only missed the engineer by a minute or two (my 13 year old opened the door to him so told me he had just knocked when I arrived home).

 

Lo and behold, when my bill came the week after the charge was added on to my account.

I called up and explained the situation but customer services weren’t interested in anything I had to say so I emailed the complaints department but have only had an email saying that someone would call me.

 

I have already paid the bill as it came out dd but surely if I was told I wouldn’t be charged I shouldn’t have been.

 

Shall I continue to complain or just leave it?

 

(Apologies in advance for the long winded post!)

 

Thanks

Edited by dx100uk
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did you record your call?

if not send them a free sar asking for a copy of the audio recordings

 

dx

please don't hit Quote...just type we know what we said earlier..

 

DCA's view debtors as suckers, marks and mugs

 

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

 

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

 

 

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  • 3 weeks later...

Hi,

Forgot I posted here so have just received the reply. Thankyou.

 

I’ve just been on the phone to them for over an hour,

dealt with 2 very nice managers from the engineer department and the department that deal with the live chat.

 

The manager from the engineer department took me through the chat I had with customer services and the fault was mine,

in my haste I had read something wrong and I accepted that I was the one at fault but she wasn’t happy because it should have been explained that I would still be charged for the missed appointment

- I was when I first booked it but she said it should have been reiterated during the conversation about the rearranged appointment

- and put me back through to the engineers department.

I’m not sure what for but she said she had written some notes for them to read.

 

The second manager from the engineers department was quite rude, was only interested in whether I wanted to pay the charge or not

 

when I said I’d already paid it she wasn’t interested in anything after than,

bid her farewell,

wished me a happy new year and put the phone down.

 

I’m not complaining about this, it just shows it’s a waste of time complaining to them again.

They aren’t interested.

Edited by dx100uk
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and ofcourse you did record these calls?

please don't hit Quote...just type we know what we said earlier..

 

DCA's view debtors as suckers, marks and mugs

 

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

 

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

 

 

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