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    • 1 receptionist told me the previous patient that had gone to see the GP I had originally been booked to see had taken longer than expected so my appointment was delayed and would now be changed to see another GP.  BUT I saw that patient leave the surgery after he was called to see the GP within 10mins, which means this receptionist did not want to tell me the real reason - which was because I had made a justified complaint against the GP.   When this receptionist had gone, another receptionist took her place and after waiting over 40 mins, I went over to her and asked what the delay was, she checked the computer notes and said that GP did not want to see me because of the complaint I had raised months ago, which was justified.   This receptiionist told me from reading the notes on the computer system the reason the GP refused to see me was due to the justified complaint.   Then when I eventually was called into see the other GP (after waiting 1hr 15mins) who my appointment had been transferred to, I mentioned the issue to him and he was shocked at the attitude of the other GP.   The GP that refused to see me, has lots of negatives reviews online as well, so his behaviour is not out of the blue so to speak   I want an explanantion from the practice manager why the GP refused to see me, why I had to wait over 40 mins before being told there was a delay, why the surgery did not tell me before the GP did not want to see me, when the surgery themselves made the appointment for me to see him   I want a detailed reply as to the actions of this GP    
    • P'haps they dont have them and want to do a proper job.   bear-in-mind they have been heavily fined at least twice by the ppi refund regulators FOS/FCA etc
    • Thanks for the replies,   I have found advice from ACAS about how to word your case which has been useful. I can't say "I won't be in on those dates" as we have a policy for booking leave and it has to be approved on our online roster system.   I think what I need to do is make the case that if I get the dates I feel my son needs there is less chance I will need to take emergency leave at very short notice leaving the service very short of staff. Also I think there is some scope for using anti discrimination legislation as his special needs are a protected characteristic.   I am important to the running of the service as I have more clinical experience that anyone else there and my skills would be missed if I left, My other option is to actually leave and work on the agency as and when I wish.   I have only known one other person have this accepted but that was when I worked at the other hospital in out group which had a large pool of experienced staff, and this was because she was widowed young and had no child care for her 3 kids.   I don't know anyone else who has applied for flexible working.
    • got full refund with no problems at all.
    • Ha ha- some hopes, although the defendant(my daughter) is currently in Manila, whilst I'm in the kitchen. Defendant is an individual: defendants home court pursuant to CPR 26.2A(3) is the correct reason for N180 response?
  • Our picks

    • Future Comms issues. Read more at https://www.consumeractiongroup.co.uk/topic/416504-future-comms-issues/
      • 3 replies
    • This is a bit of a lengthy one but I’ll summerise best as possible.
      I was contacted by future comms by phone, they stated that they could beat any phone contract I have , (I am a limited company but just myself that needs a business phone and I am the only worker) 
      I told future comms my deal, £110 per month with a phone and a virtual landline, they confirmed that they could beat that, £90 per month with a phone , virtual landline  they also confirmed they would pay Vodafone (previous provider) the termination fee. As I am in business, naturally I was open to making a deal. So we proceeded. 
      Future comms then revealed that the contract would be with PLAN.COM and the airtime would be provided by 02, I instantly told them that this would break the deal as I have poor 02 signal in the house where I live as my partner is on 02 and constantly complaining about bad signal
      the salesman assured me he would send a signal booster box out with the phone so I would have perfect signal.
      so far so good.....
      i then explained this is the only mobile phone I use for business and pleasure, so therefore I didn’t want any disconnection time in the slightest between the switchover from Vodafone to 02
      the salesman then confirmed that the existing phone would only be disconnected once the new phone was switched on.
      so far so good....
      • 14 replies
    • A shocking story of domestic and economic abuse compounded by @BarclaysUKHelp ‏ bank complicity – coming soon @A_Gentle_Woman. Read more at https://www.consumeractiongroup.co.uk/topic/415737-a-shocking-story-of-domestic-and-economic-abuse-compounded-by-barclaysukhelp-%E2%80%8F-bank-complicity-%E2%80%93-coming-soon-a_gentle_woman/
      • 0 replies
    • The FSA has announced large fines against DB UK Bank Limited (trading as DB Mortgages) - DeutscheBank and also against Redstone for their unfair treatment of their customers.
      Please see the links below for summaries and full details from the FSA website.
      It is now completely clear that any arrears charges which exceed actual administrative costs are unfair and therefore unlawful.
      Furthemore, irresponsible lending practices are also unfair and unlawful.
      Additionally there are other unfair practices including unarranged counsellor visits - even if they have been attempted.
      You are entitled to refuse counsellor visits and not incur any charges.
      Any charges for counsellor visits must not seek to make profits. The cost of the visits must be passed on to you at cost price.
      We are hearing stories of people being charged for counsellor visits for which there is no evidence that they were even attempted.
      It is clear that some mortgage lenders are trying to cheat you out of your money.
      You should ascertain how much has been taken from you and claim it back. The chances of winning are better than 90%. It is highly likely that the lender will attempt to avoid court action and offer you back your money.
      However, you should ensure that you receive a proper rate of interest and this means that you should be seeking at least restitutionary damages - which would be much higher than the statutory 8%.
      Furthermore, you should assess whether the paying of demands for unlawful excessive charges has also out you further into arrears and if this has caused you further penalties in terms of extra interest or any other prejudice. This should be claimed as well.
      If excessive unlawful charges have resulted in your credit file being affected, then you should take this into account also when working out exactly what you want by way of remedy from the lender.
      You should consult others on these forums when considering any offer.
      You must not make any complaint through the Ombudsman. your time will be wasted, you will wait up to 2 yrs and there will be a minimal 8% award of interest and no account will be taken of any other damage you have suffered.
      You must make your complaint through the County Court for a rapid and effective remedy.

      Do you have a mortage arears claim to make? Then post your story on the forum here
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