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    • The FCA has publicly censured Premier FX Limited (Premier FX) for failing to safeguard its customers’ money and for misuse of its payment accounts under the Payments Services Regulations. In doing so, Premier FX seriously misled its customers about the services it was authorised to provide and how it held customers’ money. View the full article
    • I have sent a response to quote that and also say that i will be submitting my already prepared claim to the county court   Thanks for the quick response! I will see what happens next
    • The High Street-only retailer says it has lost £1.1bn in sales due to the recent lockdown. View the full article
    • Ignore it.   Or,   If it were me I would send in the following email  
    • Below is the response i have received to the emailed version of the letter of claim.  They should get the actual letter today       Thank you for contacting our Executive Office team. My name is Gavin and your email has been received and I have personally been asked to investigate this matter for you.   I’m very sorry this has happened, and I would really like to help you with this today by assisting you in making a claim, should you wish to do so.   I can see that this parcel was booked through Packlink Shipping. Packlink use our network to send their parcels through, but they are an independent shipper and any enquiries about their parcels need to go directly to them.   Here is the link to the Packlink website and claims department: https://support-ebay.packlink.com/hc/en-gb/articles/360014270619   You can also make contact with Packlink with the links below.   • eBay Delivery Help Center: https://support-ebay.packlink.com/hc/en-gb • Packlink Help Center: https://support.packlink.com/hc/en-gb   I hope this helps you to get your Packlink enquiry resolved.   Kind regards,        
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    • I sent in the bailiffs to the BBC. They collected £350. It made me smile.
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    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
       
      I opted for mediation, and it played out very similarly to other people's experiences.
       
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
       
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
       
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
       
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
       
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
       
      Many thanks, stay safe and have a good Christmas!
       
       
        • Thanks
    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
      • 1 reply
    • Natwest Bank Transfer Fraud Call HMRC Please help. https://www.consumeractiongroup.co.uk/topic/428951-natwest-bank-transfer-fraud-call-hmrc-please-help/&do=findComment&comment=5079786
      • 33 replies

Xercise4less...Harlands Harassment (Chasing money)


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Hi All,

 

-I joined the gym on the 18th of April 2017 on an 11-month contract.

 

-I tried to cancel my membership around August/September 2018. (17-18 months of paying)

 

-The harlands online cancellation system kept popping up with errors when I tried to cancel.

 

-I cancelled the direct debit as the online form was not working.

 

-I received an email from Harlands on the 25th of September telling me that I was to reinstate my DD.

 

-I responded and let them know that I had not been to that particular gym for over a year and that I had tried to cancel but it did not work.

 

-I then received an email in October informing me that on top of the original membership fee charge of £9.99, they would be rounding it up to £34.99 due to an "administration fee".

 

- Now they have rounded this up to £104.97 in total.

 

- I would happily pay the £9.99 for the 1 month I missed.

 

-So this cycle is going to keep going on and on as you cannot cancel membership if you have cancelled the dd.

 

After reading on this forum for some time I have realised that they are not a very nice Company, however, any advice that you could give would be massively appreciated. I am an apprentice who makes no money whatsoever, so being asked to pay one-sixth of my paycheck before Christmas is appaling.

 

Silo0o

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stuff and all they can do.

ideally what you should have done is allowed ONE £9.99 membership charge to be taken after you cancelled the membership

 

however as we know and you do now, their system is designed purposefully to fail cancellation attempts.

 

WRITE [NOT EMAIL] to the GYM, cancel the membership.

 

WRITE to Harlands as per any slick132 letter you've seen here..offering ONE £9.99 monthly membership fee but no additional unfair charges in settlement of the debt..then IGNORE THEM, should they not accept the offer.

 

there is nothing they can do, but try and be greedy.

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Hi Silo and welcome to CAG

 

Don't fret about this at all and don't be tempted to respond to any of Harlands demands or threats for now.

 

Before you do anything, let us know what gym this is about.

 

:-)

We could do with some help from you

                                                                PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

                                            Have we helped you ...?  Please Donate button to the Consumer Action Group

 

Please give something if you can. We all give our time free of charge but the site has bills to pay.

 

Thanks !:-)

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Thanks Silo,

 

The vast majority of complaints about Harlands/CRS are related to X4Less gym m/ships so there's a huge amount of advice in this forum that will help you.

 

As DX says, you need to offer Harlands just £9.99 (one month's fee) for the notice you failed to give. When they fail to accept your offer, just ignore them and keep a log of all forms of contact from them in case a Harassment Complaint is needed.

 

See the letter to Harlands here and adapt it to reflect your own case - https://www.consumeractiongroup.co.uk/forum/showthread.php?485548-just-another-Harlands-thread&p=5103959&viewfull=1#post5103959

 

Keep it super-short and send by post and keep the free Certificate of Posting from the PO.

 

:-)

We could do with some help from you

                                                                PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

                                            Have we helped you ...?  Please Donate button to the Consumer Action Group

 

Please give something if you can. We all give our time free of charge but the site has bills to pay.

 

Thanks !:-)

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