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pierrelejohn

Letter before action

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We have been using a well known courier company for nearly 3 years

 

in June they lost a parcel, in September they lost two more

 

In total they owe me over £140

 

I now no longer use them for my parcel delivery

 

I have spoken to their head office (they are a franchise) and have now got to the point when legal action is the only course left

 

Do I need to go down any special route, or can I simply send them a LBA - eg -do I have to write to them requesting payment of what they owe 1st, then follow up with a LBA.

 

Also

 

they have charged me a 'minimum invoice surcharge' (because I stopped using them) I have never seen this surcharge written in any paperwork they have supplied me, it's not in the original agreement that I signed - are they allowed to do this

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Please will you let us know which company this is and also give us better details of the story


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