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    • Future Comms issues. Read more at https://www.consumeractiongroup.co.uk/topic/416504-future-comms-issues/
      • 3 replies
    • This is a bit of a lengthy one but I’ll summerise best as possible.
       
      THIS IS HOW THE PHONECALL WENT 
       
      I was contacted by future comms by phone, they stated that they could beat any phone contract I have , (I am a limited company but just myself that needs a business phone and I am the only worker) 
      I told future comms my deal, £110 per month with a phone and a virtual landline, they confirmed that they could beat that, £90 per month with a phone , virtual landline  they also confirmed they would pay Vodafone (previous provider) the termination fee. As I am in business, naturally I was open to making a deal. So we proceeded. 
      Future comms then revealed that the contract would be with PLAN.COM and the airtime would be provided by 02, I instantly told them that this would break the deal as I have poor 02 signal in the house where I live as my partner is on 02 and constantly complaining about bad signal
      the salesman assured me he would send a signal booster box out with the phone so I would have perfect signal.
      so far so good.....
      i then explained this is the only mobile phone I use for business and pleasure, so therefore I didn’t want any disconnection time in the slightest between the switchover from Vodafone to 02
      the salesman then confirmed that the existing phone would only be disconnected once the new phone was switched on.
      so far so good....
      • 14 replies
    • A shocking story of domestic and economic abuse compounded by @BarclaysUKHelp ‏ bank complicity – coming soon @A_Gentle_Woman. Read more at https://www.consumeractiongroup.co.uk/topic/415737-a-shocking-story-of-domestic-and-economic-abuse-compounded-by-barclaysukhelp-%E2%80%8F-bank-complicity-%E2%80%93-coming-soon-a_gentle_woman/
      • 0 replies
    • The FSA has announced large fines against DB UK Bank Limited (trading as DB Mortgages) - DeutscheBank and also against Redstone for their unfair treatment of their customers.
      Please see the links below for summaries and full details from the FSA website.
      It is now completely clear that any arrears charges which exceed actual administrative costs are unfair and therefore unlawful.
      Furthemore, irresponsible lending practices are also unfair and unlawful.
      Additionally there are other unfair practices including unarranged counsellor visits - even if they have been attempted.
      You are entitled to refuse counsellor visits and not incur any charges.
      Any charges for counsellor visits must not seek to make profits. The cost of the visits must be passed on to you at cost price.
      We are hearing stories of people being charged for counsellor visits for which there is no evidence that they were even attempted.
      It is clear that some mortgage lenders are trying to cheat you out of your money.
      You should ascertain how much has been taken from you and claim it back. The chances of winning are better than 90%. It is highly likely that the lender will attempt to avoid court action and offer you back your money.
      However, you should ensure that you receive a proper rate of interest and this means that you should be seeking at least restitutionary damages - which would be much higher than the statutory 8%.
      Furthermore, you should assess whether the paying of demands for unlawful excessive charges has also out you further into arrears and if this has caused you further penalties in terms of extra interest or any other prejudice. This should be claimed as well.
      If excessive unlawful charges have resulted in your credit file being affected, then you should take this into account also when working out exactly what you want by way of remedy from the lender.
      You should consult others on these forums when considering any offer.
      You must not make any complaint through the Ombudsman. your time will be wasted, you will wait up to 2 yrs and there will be a minimal 8% award of interest and no account will be taken of any other damage you have suffered.
      You must make your complaint through the County Court for a rapid and effective remedy.

      http://www.fsa.gov.uk/pages/Library/Communication/PR/2010/120.shtml
      http://www.fsa.gov.uk/pubs/final/redstone.pdf
      http://www.fsa.gov.uk/pubs/final/db_uk.pdf
       
      http://www.fsa.gov.uk/pages/consumerinformation/firmnews/2011/db_mortgages.shtml
      Do you have a mortage arears claim to make? Then post your story on the forum here
        • Like
      • 0 replies
Sunny2018

Marquis Motorhomes Customers beware

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Thank you I have joined group will get onto that tomorrow

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Join our Facebook group as well – https://www.facebook.com/groups/507948263036905/


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There is a Facebook group here https://www.facebook.com/groups/1655444494741569/ which is set up for people to share their marquis motorhome experiences – but in fact there are a lot of people complaining about the way they have been treated.

 

They won't give you the help and support and advice that we do here – but you may well want to go and join them in order to share your experiences.


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Thank you so much for that information regarding the 30 day period, we are putting together some bullet points, I don't feel capable of handling this process myself so we have decided to take the case to a legal firm, it will of course be a long haul procedure, these are very nasty people and I don't expect a quick resolution, I thought it was ridiculous to deny us the right to escalate the problem to their head office, if they are so sure they are in the right you would think they would be happy to confirm it with their Senior Managers. The world is full of sharks

 

I am not sure who are the biggest sharks. Marquis or solicitors!

 

Is the motorhome on HP? If it is on HP then your contract is with the finance house and not Marquis as the finance house has supplied the vehicle. In addition, if the finance house do not want to help or are obstructive, the matter can be escalated to the Financial Ombudsman therefore it is very essential that you keep everything in writing and keep a diary with dates etc. Refuse to discuss anything with the finance house or Marquis on the phone unless you are recording the conversation and then advise them that it is being recorded. You could also tell this in writing that if they phone the conversation will be recorded.

 

We took on the dealer and the finance house without the help of a solicitor as most solicitors are not experienced in Consumer Law preferring the easy straight forward stuff so you really have to be very choosy if using solicitors. Our worst advice came from Citizens Advice Bureau who suggested we should accept their ridiculous offer however you need to make them aware of the issue to escalate it to Trading Standards for a prosecution. We got a full refund plus compensation from the finance house by doing it ourselves.

 

You can get a lot of help from various members on this forum who have been through the process and won!

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Thank you so much for that information regarding the 30 day period, we are putting together some bullet points, I don't feel capable of handling this process myself so we have decided to take the case to a legal firm, it will of course be a long haul procedure, these are very nasty people and I don't expect a quick resolution, I thought it was ridiculous to deny us the right to escalate the problem to their head office, if they are so sure they are in the right you would think they would be happy to confirm it with their Senior Managers. The world is full of sharks

 

Please will you email me on our admin email address and put "marquis motorhomes" in the subject line.

 

If you would include some contact details, that would be handy.


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