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Hi

We had a car for 4 years with VW - the lease ended in March 2018 - they collected the car in September 2018.

 

We have today been presented with a bill for £1368 from a solicitor (Blake Morgan) acting on behalf of VW - they have listed to damages and the cost but it is outrageous - any ideas how this can be challenged?

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so it wasn't VT?

the lease just ended.

 

they would have to prove the damage was not there when you leased it.

 

did you take pictures of the car before you returned it, always a good move.

 

also fair wear n tear mught play a part here too.

 

what kind of things are they trying to charge you for


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an example

 

Bumper front scratch refinish £110.00 x 3

Wing left hand dent repair and refinish £138.00 x 3

 

Surely they should have allowed us to put this right before they picked it up?

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Im not sure.....thats why I never lease a car....as its open to this kind of rip off.:wink:


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What does the t&c's say about fair w&t ??


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I will need to check. Honestly though the car was in top condition for a 13 plate. We looked after it.

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Raise the complaint with the solicitor then stating you want a full report and breakdown of the charges for what work has been carried out.


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So you didnt cause them?

We're they there upon hire?


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I would have thought that the lease company would have contacted you first and within 14 days of returning the vehicle. I am surprised that they engaged a solicitor to chase you for money for a vehicle that was returned over two months ago. Are you sure it is not a [problem]?

I think it is unreasonable to contact a person tow months after collection regarding issues with the vehicle as anything could have happened to the vehicle in-between. BTW when they collected the vehicle they should have made a note of any issues right then and there. If not, that is their problem and not yours.

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