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Scottish Power - owed money on old card before meter broke.

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I'm with Scottish Power pre-payment meter with key.

 

Put £15 on card as usual.

 

The gas meter read "error call help". So rang up and had the gas machine replaced with a new one. The person on the phone said they'll give me +£10 credit.

 

Got new card in the mail later. Placed £5 to test. No extra +£10 credit, just the £5 I put on, and I still have the receipt of the original £15 and the old card.

 

What are my options if they say they can't do anything about the £15? Not too bothered about the promised credit.

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just ask for it to be credited over

have you checked your online account that its not simply been credited their rather than through the card?


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