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    • Good afternoon. I've read a few threads briefly regarding a dmp with stepchange and was 95% complete with setting one up when I noticed the advice of letting things default instead and/or managing a dmp yourself. My current situation is the following £470 owed to Jacamo. Has not defaulted. Currently on a £10 payment plan with them for 12 months. Not sure what to do here £2700 owed to Vanquis - Credit Card. Has not defaulted and I have not missed payments. I am unemployed and even making a £200 payment from my benefit means £80 odd gets eaten thanks to interest. Guessing I let this default and then set up a payment plan after? £2500 owed to Lowell who bought from Very and passed on to Overdales after I ignored them. Last payment to Lowell was 30th November 2022. Plan here was to fight them in small claims court if it ever gets that far, assuming the worst. Any advice is very much appreciated, thank you.
    • will they inform my employer and sack me?  
    • Ok, so they will look back a max of 1 year's record and ask me to tick which ones were used by me?  
    • Not prison, no. That has never happened here. I think they can look back a year on their system and you'll have something like TiredDodo did when they were summoned to court. With a year's use, I'll be amazed if you don't have a court appearance. HB  
    • do you know how far back is the journey they can produce ? also, i will have to tick against their list. am i going to be imprisoned??  
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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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After Car Write-off - Auxillis Car Hire Costs Court Claim- ** RESOLVED - two insurers' solicitors settled out of court. no liability for me.**


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So have they started court proceedings, and if so have you seen a copy? 

 

The terms of your agreement with Auxillis will state that you have to cooperate with their nominated lawyers (Principia) and will inevitably reserve a right to pursue you for hire charges if you don’t cooperate. 
 

Principia will plough on regardless and I suggest that you don’t voluntarily keep yourself in the dark as to what they’re up to and what they’re saying on your behalf (if they have issued proceedings it will be in your name and you will be the Claimant in the case!).

 

The last thing you want is to suddenly find you’re being asked to sign a witness statement

- likely full of incorrect information

-  with a court hearing scheduled 3 weeks down the line. 
 

Now as to the question of the disputed timeline, you are absolutely correct not to sign anything that is incorrect/false.

Presumably you have this CCTV which shows the correct date?

I would send a copy to Principia (or at least a few stills from it) which shows them collecting the car on the date you said. 

 

As DX said the court will be your local court.

They need your availability information to put on the Directions Questionnaire.

I would take this opportunity to tell them your nearest / preferred court. 

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  • 2 weeks later...

Ok let’s all calm down here.

 

A Defendant filing a defence is entirely expected (if they don’t they’ll end up with a CCJ for the whole amount of the claim).

 

The next step is that the Court will ask for directions questionnaires to be filed. Once that is done, the claim will be transferred to your local court who will set directions. 
 

Given the lockdown the Courts are prioritising higher value cases so your hearing date could well be early next year. Plenty of time for the case to settle before anyone has to go to Court (and yes they’re right when they say these cases rarely get to Court).

 

Are Principia still maintaining that the hire charges are longer than they were, and have you sent them any proof that the car was collected earlier than they say?  The quicker that issue is sorted the closer the case gets towards settling.

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Yea I see what you mean. 
 

As for dropping Co-Op, I don’t see the point. Pretty much every insurer will refer you to credit hire in such a situation, and even if they don’t, their garages or engineers will.

 

As for producing your footage at Court, if the implication is to ambush your own lawyers I don’t think you should be looking to work against Principia. As you have flagged up the discrepancy to them already, they will have issues with getting you to sign a witness statement before you even think about setting foot inside a Court.  If you don’t have your own CCTV immediately don’t worry about it.
 

I would write to Principia (and I stress write to them and send a copy by post and email), and set out your concerns in writing about the amount of hire being claimed.  

 

Tell them that you’re concerned that a statement of truth (ie the signature bit at the end of the Particulars of Claim) has been signed  (presumably by Principia?) and claims for hire after the car was returned, despite you telling them about the discrepancy. Refer them to the conversations that you’ve had with them about this already.  

 

Tell them that you are locating your own CCTV footage to show when the car was collected, and also that you have concerns that you work at the same place as the defendant and they will know how long you really had the hire car.  Cards on the table and that will make them sweat a bit. You can post a draft here and I’ll take a look if you want. 
 

Like I said it’s important that you start taking control of the situation, and now is the ideal time to do this, while the situation is quiet in terms of Court proceedings.

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Hi,

 

Ok, have you responded to that email? If so please can you post up your response? 
 

If not, then they claim to have tracker data? Presumably we’re saying that the tracker data is incorrect? We need to see it (not sure what format this data will be in but there may be clues in there which support you). Also, do you have any proof as to when you got your own car back from repairs e.g. an invoice for your excess or a something you signed at the garage etc.

 

I understand that you have gone through this with them repeatedly but if you leave it be they’ll assume you accept the 20 day hire period and the claim will continue in your name.  This will be a problem when say 10 months down the line they want you to sign a witness statement saying you had the car for 20 days.  You’ll say no, because it’s not true, they’ll say they didn’t hear from you for ages and you’re now being uncooperative (leaving them open to chase you for any charges they don’t recover). 

 

So, I would still write to them again. Unfortunately you’ll have to keep at them. 
 

I think you should set out in writing that:

 

1. The car was delivered on xx/xx/xxxx and taken back on xx/xx/xxxx, and you therefore don’t accept the hire period as stated on the particulars of claim.

 

2. You want to see the tracker data which alleges you were using the car past the date you say they took it back. 
 

3. That you are currently reviewing your own CCTV for confirmation as to when the car was collected and will send them a copy as soon as you have it. 
 

4. You are concerned that a statement of truth has been signed without your authority when you have told them the dates are incorrect (assuming you did not reply to their email). 


5. You are concerned that you were using your own repaired vehicle on the later days that hire has been claimed and the Defendant, who you work with, is likely to produce witness evidence to support that.

 

6. You will not sign any witness statement that contains information which is not true (they can sign a particulars of claim on your behalf but they can’t sign a witness statement for you).

 

Number 4 will cause them slight concern now.


Number 6 will cause them significant issues later down the line, if they continue to ignore you. (So at the very least it’ll give them a kick up the backside to try and settle quicker before they get to witness statement stage).

Edited by SuperVillain
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